eDesk vs Social Intents

See how their public offers line up before you choose your own position. Prices stay in the currency, billing schedule, and charged unit each vendor publishes.

eDesk

See full pricing history

USD · US · source: www.edesk.com

Plan	Pricing	Charged by	Offer type
Essential	USD 39 monthly $ 39 per user/month	Seat · per user/month	Standalone · Fixed
Growth	USD 89 monthly $ 89 per user/month	Seat · per user/month	Standalone · Fixed
Professional	USD 119 monthly $ 119 per user/month	Seat · per user/month	Standalone · Fixed
Enterprise	Contact sales Custom Tailored pricing	Flat	Standalone · Contact sales

See full pricing history

USD · US · source: www.socialintents.com

Plan	Pricing	Charged by	Offer type
Starter	USD 39 / month with annual commitment $39 /month Billed annually ($468/yr)	Flat	Standalone · Fixed
Basic	USD 69 / month with annual commitment $69 /month Billed annually ($828/yr)	Flat	Standalone · Fixed
Pro Highlighted	USD 99 / month with annual commitment $99 /month Billed annually ($1,188/yr)	Flat	Standalone · Fixed
Business	USD 199 / month with annual commitment $199 /month Billed annually ($2,388/yr)	Flat	Standalone · Fixed
Lite	USD 29 monthly · USD 21 / month with annual commitment $29/month ($21/month billed annually)	Flat	Standalone · Fixed
Agency	Contact sales	Flat	Standalone · Contact sales
Enterprise	Contact sales Contact us for Enterprise pricing.	Flat	Standalone · Contact sales

What each plan includes

Feature names follow each vendor’s own pricing page, so verify the wording before treating them as exact equivalents.

eDesk

Essential

Highlights Online stores: 1

Included
Highlights Centralized support workspace: Included
Highlights Live chat: Included

Growth

Highlights Online stores: 5

Included
Highlights Performance reporting: Included
Highlights CSAT surveys: Included

Professional

Highlights Online stores: 10

Included
Highlights Assisted onboarding: Included
Highlights Read-only users: 2

Included

Enterprise

Highlights Channels: Unlimited

Included
Highlights Dedicated account manager: Included
Highlights Multi-brand workflows: Included

Social Intents

Starter

Highlights Chat Widgets: 1

Included
Highlights Domains: 1

Included
Highlights Seats: 4

Included
Highlights Conversations/mo: 250

Included
Highlights AI trained URLs: 200

Included
Highlights ChatGPT, Claude, or Gemini: Included
Highlights Teams, Slack, Google Chat Integrations: Included
Highlights Unified inbox & contacts: Included
Highlights Conversation analytics: Included
Highlights Shortcut replies & targeting: Included

Basic

Highlights Chat Widgets: 2

Included
Highlights Domains: 2

Included
Highlights Seats: Unlimited

Included
Highlights Conversations/mo: 1,000

Included
Highlights AI trained URLs: 1,000

Included
Highlights ChatGPT, Claude, or Gemini: Included
Highlights Teams, Slack, Google Chat Integrations: Included
Highlights WhatsApp & SMS: 1 number each

Included
Highlights Contacts & Companies: Included
Highlights CSAT & AI topic analytics: Included
Highlights Outbound campaigns: Included
Highlights Shortcut replies & targeting: Included

Pro

Highlights Chat Widgets: 5

Included
Highlights Domains: 5

Included
Highlights Seats: Unlimited

Included
Highlights Conversations/mo: 5,000

Included
Highlights AI trained URLs: 5,000

Included
Highlights ChatGPT, Claude, or Gemini: Included
Highlights Teams, Slack, Google Chat Integrations: Included
Highlights WhatsApp & SMS: 5 numbers each

Included
Highlights Contacts & Companies: Included
Highlights CSAT & AI topic analytics: Included
Highlights Outbound campaigns: Included
Highlights Shortcut replies & targeting: Included
Highlights CRM & Zapier Integrations: Included
Highlights Auto chatbot retraining: Included
Highlights Country allow & block lists: Included
Highlights White Label: Included
Highlights Cross-team chat transfers: Included
Highlights Help desk ticketing: Included
Highlights Email support channel: Included
Highlights AI Assist for agents: Included
Highlights Custom AI actions & escalation routing: Included

Business

Highlights Chat Widgets: 10

Included
Highlights Domains: 10

Included
Highlights Seats: Unlimited

Included
Highlights Conversations/mo: 10,000

Included
Highlights AI trained URLs: 10,000

Included
Highlights ChatGPT, Claude, or Gemini: Included
Highlights Teams, Slack, Google Chat Integrations: Included
Highlights WhatsApp & SMS: 10 numbers each

Included
Highlights Contacts & Companies: Included
Highlights CSAT & AI topic analytics: Included
Highlights Outbound campaigns: Included
Highlights Shortcut replies & targeting: Included
Highlights CRM & Zapier Integrations: Included
Highlights Auto chatbot retraining: Included
Highlights Country allow & block lists: Included
Highlights AI intent-based channel routing: Included
Highlights White Label: Included
Highlights Cross-team chat transfers: Included
Highlights Custom chatbots: Included
Highlights Help desk ticketing: Included
Highlights Email support channel: Included
Highlights AI Assist for agents: Included
Highlights Custom AI actions & escalation routing: Included
Highlights Real-time auto-translation: Included
Highlights Priority support: Included

Lite

Highlights Seats: 1

Included
Highlights Chat Widgets: 1

Included
Highlights Conversations per month: 60

Included

Agency

Highlights White-label branding: Included
Highlights Reseller dashboard: Included
Highlights Volume discounts: Included
Highlights Dedicated partner manager: Included

Enterprise

Highlights Custom AI training: Included
Highlights Dedicated support: Included
Highlights SLA guarantees: Included
Highlights Volume discounts: Included

How their prices changed

Each date shows when a public price was observed, not when it took effect. An archived region or currency can differ, so a currency change is not necessarily a price increase.

eDesk

August 27, 2026
Official pricing page
- Essential: USD 39 monthly
- Growth: USD 89 monthly
- Professional: USD 119 monthly
- Enterprise: Contact sales

Social Intents

September 21, 2026
Official pricing page
- Starter: USD 39 / month with annual commitment
- Basic: USD 69 / month with annual commitment
- Pro: USD 99 / month with annual commitment
- Business: USD 199 / month with annual commitment
- Lite: USD 29 monthly · USD 21 / month with annual commitment
- Agency: Contact sales
- Enterprise: Contact sales
August 27, 2026
Official pricing page
- Starter — annual: USD 39 monthly · USD 39 / month with annual commitment
- Basic — annual: USD 69 monthly · USD 69 / month with annual commitment
- Pro — annual: USD 99 monthly · USD 99 / month with annual commitment
- Business — annual: USD 199 monthly · USD 199 / month with annual commitment