Chatling vs Freshdesk

See how their public offers line up before you choose your own position. Prices stay in the currency, billing schedule, and charged unit each vendor publishes.

Chatling

See full pricing history

USD · US · source: chatling.ai

Plan	Pricing	Charged by	Offer type
Free — Monthly	Free $0 /month	Flat · per month	Standalone · Free
Starter — Monthly Highlighted	USD 25 monthly · USD 21 / month with annual commitment $25 /month $21 /month billed $250 annually	Flat · per month	Standalone · Fixed
Growth — Monthly	USD 75 monthly · USD 63 / month with annual commitment $75 /month $63 /month billed $750 annually	Flat · per month	Standalone · Fixed
Scale — Monthly	USD 295 monthly · USD 246 / month with annual commitment $295 /month $246 /month billed $2,950 annually	Flat · per month	Standalone · Fixed

Freshdesk

See full pricing history

USD · US · source: www.freshworks.com

Plan	Pricing	Charged by	Offer type
Growth	USD 19 / month with annual commitment $19/agent/month billed annually	Seat · per user or agent	Standalone · Fixed
Pro Highlighted	USD 55 / month with annual commitment $55/agent/month billed annually	Seat · per user or agent	Standalone · Fixed
Enterprise	USD 89 / month with annual commitment $89/agent/month billed annually	Seat · per user or agent	Standalone · Fixed

What each plan includes

Feature names follow each vendor’s own pricing page, so verify the wording before treating them as exact equivalents.

Chatling

Free — Monthly

Highlights AI credits: 200

Included
Highlights AI agents: 1

Included
Highlights Seats: 1

Included
Highlights Knowledge base characters: 500,000

Included
Highlights AI Actions: 2 per agent

Included
Highlights Voice input: 0

Excluded

Starter — Monthly

Highlights AI credits: 1,750

Included
Highlights AI agents: 2

Included
Highlights Seats: 2

Included
Highlights Knowledge base characters: 10 million

Included
Highlights AI Actions: 4 per agent

Included
Highlights Auto-sync knowledge base: weekly

Included
Highlights Full chatbot customization: Included
Highlights Voice input: 250 min/mo

Included

Growth — Monthly

Highlights AI credits: 6,000

Included
Highlights AI agents: 5

Included
Highlights Seats: 5

Included
Highlights Knowledge base characters: 30 million

Included
Highlights AI Actions: 7 per agent

Included
Highlights Auto-sync knowledge base: daily

Included
Highlights Satisfaction survey: Included
Highlights Round robin routing: Included
Highlights Voice input: 1,000 min/mo

Included

Scale — Monthly

Highlights AI credits: 35,000

Included
Highlights AI agents: 7

Included
Highlights Seats: 10

Included
Highlights Knowledge base characters: 100 million

Included
Highlights AI Actions: 12 per agent

Included
Highlights Remove "Powered by Chatling" branding: Included
Highlights Voice input: 3,000 min/mo

Included

Freshdesk

Growth

Plan card Ticketing and shared inbox: Included
Plan card Freddy AI Agent sessions: Included
Plan card Analytics and reporting: Included
Plan card Threads and tasks: Included

Pro

Plan card Intelligent routing: Included
Plan card Multiple SLA policies: Included
Plan card External collaborators: Included
Plan card Advanced reporting: Included

Enterprise

Plan card Sandbox: Included
Plan card Audit logs: Included
Plan card Allowed domains: Included
Plan card IP whitelisting: Included

How their prices changed

Each dated row shows the public prices observed when that vendor’s pricing page changed.

Chatling

August 27, 2026 Source
- Free — Monthly: Free
- Starter — Monthly: USD 25 monthly · USD 21 / month with annual commitment
- Growth — Monthly: USD 75 monthly · USD 63 / month with annual commitment
- Scale — Monthly: USD 295 monthly · USD 246 / month with annual commitment

Freshdesk

August 27, 2026 Source
- Growth: USD 19 / month with annual commitment
- Pro: USD 55 / month with annual commitment
- Enterprise: USD 89 / month with annual commitment