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Chatling pricing

Chatling is an AI-powered customer support platform that deploys AI agents across web and messaging channels like WhatsApp, Instagram, Telegram, and Messenger. It automates responses to customer inquiries, handles repetitive questions, provides seamless human handoff with full context, supports multilingual communication in 80+ languages, and integrates with knowledge bases to keep answers up-to-date. It includes live chat, analytics, customer satisfaction surveys, and customization features, targeting teams from solo founders to global brands to improve customer support efficiency and lead capture.

Region
US
Source currency
USD
Audiences
Enterprise, Individual, Mid-market, and Small business

Plans and public prices

Plan Pricing Charged by Offer type
Free
Free

$0 /month

Flat · /month Standalone · Free
Starter
USD 25 monthly · USD 21 / month with annual commitment

$25 /month. $21 /month billed $250 annually

Flat · /month Standalone · Fixed
Growth Highlighted
USD 75 monthly · USD 63 / month with annual commitment

$75 /month. $63 /month billed $750 annually

Flat · /month Standalone · Fixed
Scale
USD 295 monthly · USD 246 / month with annual commitment

$295 /month. $246 /month billed $2,950 annually

Flat · /month Standalone · Fixed

What each plan includes

Feature names follow Chatling’s own pricing page. Check the wording before treating features from different vendors as like-for-like.

Free

Usage

AI credits

200 — Credit usage varies based on the AI model used.

Included
AI agents

1 — Number of AI agents and chatbots that you can create. Add additional AI agents with add-ons.

Included
Seats

1 — Number of team members you can add to your project.

Included
Knowledge base characters

500,000 — Total number of characters for your AI knowledge base.

Included
Email credits

25/mo — Number of emails you can send using the Send Email action. Each email recipient counts as 1 credit.

Included
AI Actions

2 per agent — Actions empower your AI agent to execute tasks seamlessly and in real-time while it converses with customers.

Included
Voice input

Number of minutes for speech-to-text transcription

Excluded
Resync credits

Resync knowledge base sources to fetch the latest data. Each credit is equivalent to 10,000 characters.

Excluded

Features

Canned responses

10 — Create reusable, pre-written replies that agents can quickly insert into conversations to respond faster and stay consistent.

Limited
Workflows

Automate multi-step work when conversation, contact, action, or other events occur.

Excluded
Chatbot customization

Limited — Customize the chatbot's appearance to match your branding.

Limited
Knowledge base file upload limit

1 MB — Maximum size of individual files that can be uploaded to the Knowledge Base.

Included
Auto-sync knowledge base

Automatically resyncs knowledge base sources to fetch the latest data.

Excluded
API access
Excluded
Chatbot analytics

View detailed analytics of your AI agents, such as number of new conversations and contacts, peak chat times, top countries, and more.

Excluded
Voice input

Allows users to send messages by voice (speech-to-text transcription).

Excluded
Satisfaction survey

Display survey at the end of chats to collect user feedback about their interaction with the chatbot.

Excluded
Round robin routing

Automatically distribute handed-off conversations between eligible agents.

Excluded
Remove "Powered by Chatling" branding

Remove the 'Powered by Chatling' branding from the web widget.

Excluded

Starter

Usage

AI credits

1,750 — Credit usage varies based on the AI model used.

Included
AI agents

2 — Number of AI agents and chatbots that you can create. Add additional AI agents with add-ons.

Included
Seats

2 — Number of team members you can add to your project.

Included
Knowledge base characters

10 million — Total number of characters for your AI knowledge base.

Included
Email credits

1,000/mo — Number of emails you can send using the Send Email action. Each email recipient counts as 1 credit.

Included
AI Actions

4 per AI agent — Actions empower your AI agent to execute tasks seamlessly and in real-time while it converses with customers.

Included
Voice input

250 min/mo — Number of minutes for speech-to-text transcription

Included
Resync credits

1,000/mo — Resync knowledge base sources to fetch the latest data. Each credit is equivalent to 10,000 characters.

Included

Features

Canned responses

Unlimited — Create reusable, pre-written replies that agents can quickly insert into conversations to respond faster and stay consistent.

Included
Workflows

5 per AI agent — Automate multi-step work when conversation, contact, action, or other events occur.

Included
Chatbot customization

Full — Customize the chatbot's appearance to match your branding.

Included
Knowledge base file upload limit

100 MB — Maximum size of individual files that can be uploaded to the Knowledge Base.

Included
Auto-sync knowledge base

weekly — Automatically resyncs knowledge base sources to fetch the latest data.

Included
29 AI models

29 — Available models: Gemini 3.8 Flash, Mistral Medium 3.5, Gemini 3.6 Flash, Claude Opus 5, Claude Sonnet 5, GPT-5.6 Sol, GPT-5.6 Terra, GPT-5.6 Luna, GPT-5.5, Claude Opus 4.8, Gemini 3.5 Flash, Grok 4.2 (Non-reasoning), Grok 4.1 Fast, DeepSeek V3.2 (US), Mistral Small 4, Mistral Large 3, Gemini 3.1 Pro Preview, Gemini 3.1 Flash-Lite, Claude Opus 4.6, Claude Sonnet 4.6, GPT 5.4, GPT 5.2, GPT 5.1, Claude Haiku 4.5, Gemini 2.5 Pro, Gemini 2.5 Flash, GPT-4.1, GPT-4.1 Mini, GPT-4o

Included
API access
Included
Chatbot analytics

View detailed analytics of your AI agents, such as number of new conversations and contacts, peak chat times, top countries, and more.

Included
Voice input

Allows users to send messages by voice (speech-to-text transcription).

Included
Satisfaction survey

Display survey at the end of chats to collect user feedback about their interaction with the chatbot.

Excluded
Round robin routing

Automatically distribute handed-off conversations between eligible agents.

Excluded
Remove "Powered by Chatling" branding

Remove the 'Powered by Chatling' branding from the web widget.

Excluded

Growth

Usage

AI credits

6,000 — Credit usage varies based on the AI model used.

Included
AI agents

5 — Number of AI agents and chatbots that you can create. Add additional AI agents with add-ons.

Included
Seats

5 — Number of team members you can add to your project.

Included
Knowledge base characters

30 million — Total number of characters for your AI knowledge base.

Included
Email credits

4,000/mo — Number of emails you can send using the Send Email action. Each email recipient counts as 1 credit.

Included
AI Actions

7 per AI agent — Actions empower your AI agent to execute tasks seamlessly and in real-time while it converses with customers.

Included
Voice input

1,000 min/mo — Number of minutes for speech-to-text transcription

Included
Resync credits

10,000/mo — Resync knowledge base sources to fetch the latest data. Each credit is equivalent to 10,000 characters.

Included

Features

Canned responses

Unlimited — Create reusable, pre-written replies that agents can quickly insert into conversations to respond faster and stay consistent.

Included
Workflows

10 per AI agent — Automate multi-step work when conversation, contact, action, or other events occur.

Included
Chatbot customization

Full — Customize the chatbot's appearance to match your branding.

Included
Knowledge base file upload limit

100 MB — Maximum size of individual files that can be uploaded to the Knowledge Base.

Included
Auto-sync knowledge base

daily — Automatically resyncs knowledge base sources to fetch the latest data.

Included
29 AI models

29

Included
API access
Included
Chatbot analytics

View detailed analytics of your AI agents, such as number of new conversations and contacts, peak chat times, top countries, and more.

Included
Voice input

Allows users to send messages by voice (speech-to-text transcription).

Included
Satisfaction survey

Display survey at the end of chats to collect user feedback about their interaction with the chatbot.

Included
Round robin routing

Automatically distribute handed-off conversations between eligible agents.

Included
Remove "Powered by Chatling" branding

Remove the 'Powered by Chatling' branding from the web widget.

Excluded

Scale

Usage

AI credits

35,000 — Credit usage varies based on the AI model used.

Included
AI agents

7 — Number of AI agents and chatbots that you can create. Add additional AI agents with add-ons.

Included
Seats

10 — Number of team members you can add to your project.

Included
Knowledge base characters

100 million — Total number of characters for your AI knowledge base.

Included
Email credits

15,000/mo — Number of emails you can send using the Send Email action. Each email recipient counts as 1 credit.

Included
AI Actions

12 per AI agent — Actions empower your AI agent to execute tasks seamlessly and in real-time while it converses with customers.

Included
Voice input

3,000 min/mo — Number of minutes for speech-to-text transcription

Included
Resync credits

30,000/mo — Resync knowledge base sources to fetch the latest data. Each credit is equivalent to 10,000 characters.

Included

Features

Canned responses

Unlimited — Create reusable, pre-written replies that agents can quickly insert into conversations to respond faster and stay consistent.

Included
Workflows

Unlimited — Automate multi-step work when conversation, contact, action, or other events occur.

Included
Chatbot customization

Full — Customize the chatbot's appearance to match your branding.

Included
Knowledge base file upload limit

100 MB — Maximum size of individual files that can be uploaded to the Knowledge Base.

Included
Auto-sync knowledge base

daily — Automatically resyncs knowledge base sources to fetch the latest data.

Included
29 AI models

29

Included
API access
Included
Chatbot analytics

View detailed analytics of your AI agents, such as number of new conversations and contacts, peak chat times, top countries, and more.

Included
Voice input

Allows users to send messages by voice (speech-to-text transcription).

Included
Satisfaction survey

Display survey at the end of chats to collect user feedback about their interaction with the chatbot.

Included
Round robin routing

Automatically distribute handed-off conversations between eligible agents.

Included
Remove "Powered by Chatling" branding

Remove the 'Powered by Chatling' branding from the web widget.

Included

How pricing changed

Each date shows when a public price was observed, not when it took effect. Archived captures may reflect the region or currency served at the time, so a currency change is not necessarily a price increase.

Observed Plans and prices Source wording Source
  • Free: Free
  • Starter: USD 25 monthly · USD 21 / month with annual commitment
  • Growth: USD 75 monthly · USD 63 / month with annual commitment
  • Scale: USD 295 monthly · USD 246 / month with annual commitment
  • $0 /month
  • $25 /month. $21 /month billed $250 annually
  • $75 /month. $63 /month billed $750 annually
  • $295 /month. $246 /month billed $2,950 annually
  • Free — Monthly: Free
  • Starter — Monthly: USD 25 monthly · USD 21 / month with annual commitment
  • Growth — Monthly: USD 75 monthly · USD 63 / month with annual commitment
  • Scale — Monthly: USD 295 monthly · USD 246 / month with annual commitment
  • $0 /month
  • $25 /month $21 /month billed $250 annually
  • $75 /month $63 /month billed $750 annually
  • $295 /month $246 /month billed $2,950 annually