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DocsBot vs Freshchat

See how their public offers line up before you choose your own position. Prices stay in the currency, billing schedule, and charged unit each vendor publishes.

USD · US · source: docsbot.ai

Plan Pricing Charged by Offer type
Free
Free

$0 /month

Flat · /month Standalone · Free
Personal
USD 49 monthly

$49 /month

Flat · /month Standalone · Fixed
Standard Highlighted
USD 149 monthly

$149 /month

Flat · /month Standalone · Fixed
Business
USD 499 monthly

$499 /month

Flat · /month Standalone · Fixed
Enterprise
Contact sales

Contact us for your custom quote

Flat Standalone · Contact sales

USD · US · source: www.freshworks.com

Plan Pricing Charged by Offer type
Free
Free

$0 for up to 10 agents

Flat · per month Standalone · Free
Growth
USD 19 / month with annual commitment

$19/agent/month billed annually

Unit · per agent per month, billed annually Standalone · Fixed
Pro Highlighted
USD 49 / month with annual commitment

$49/agent/month billed annually

Unit · per agent per month, billed annually Standalone · Fixed
Enterprise
USD 79 / month with annual commitment

$79/agent/month billed annually

Unit · per agent per month, billed annually Standalone · Fixed

What each plan includes

Feature names follow each vendor’s own pricing page, so verify the wording before treating them as exact equivalents.

DocsBot

Free

Limits

DocsBots

1

Included

Limits

Source Pages

50

Included

Limits

AI Credits / month

100

Included

Limits

Team users

1

Included

Limits

Bot lifetime

30-day expiry

Limited

Sources

Basic source types

Included

Limits

Actions per bot

Excluded

Personal

Limits

DocsBots

1

Included

Limits

Source Pages

5k

Included

Limits

AI Credits / month

5k

Included

Limits

Actions per bot

3

Included

Limits

Team users

1

Included

Limits

Bot lifetime

Unlimited

Included

Actions

Remote MCP connections

Included

Actions

Lead collection forms

Included

Actions

Scheduling tools — Calendly, Cal.com, TidyCal

Included

Actions

Custom action buttons

Included

Integrations

Zapier/Workflow automations

Included

Integrations

Slack integration

Included

Integrations

Messenger, WhatsApp, and Telegram

Included

Analytics

Basic analytics

Included

AI

Premium embedding models

Included

Sources

Source refresh

Monthly

Included

Actions

Skills — build, validate, and publish

Excluded

Standard

Limits

DocsBots

3

Included

Limits

Source Pages

15k

Included

Limits

AI Credits / month

15k

Included

Limits

Actions per bot

8

Included

Limits

Team users

5

Included

Actions

Skills — build, validate, and publish

Included

Actions

Custom lead fields (beyond name/email)

Included

Actions

Escalation ticket creation

Included

Actions

Stripe billing support actions

Included

Actions

Web search

Included

Integrations

Native CRM lead delivery

Included

Integrations

Help Scout integration

Included

Integrations

MCP server (expose bot via MCP)

Included

Analytics

Conversation analytics

Included

Analytics

Question analytics

Included

Analytics

Conversation summaries & insights

Included

Sources

Source refresh

Weekly

Included

Features

Realtime voice agents

Included

Actions

Web search domain allowlist

Excluded

Business

Limits

DocsBots

10

Included

Limits

Source Pages

100k

Included

Limits

AI Credits / month

60k

Included

Limits

Actions per bot

12

Included

Limits

Team users

10

Included

Actions

Web search domain allowlist

Included

Analytics

Conversation topic reports

Included

Analytics

Conversation sentiment analysis

Included

Analytics

AI question reports

Included

Analytics

Data explorer

Included

Features

Client-side PII redaction

Included

Features

Unbranded chat widgets

Included

Features

Rate limiting

Included

Features

Per-bot roles (reselling/multi-workspace)

Included

Support

Priority support

Included

Compliance

SOC 2 Type II

Included

Compliance

GDPR compliance

Included

Features

Custom chat log retention

Excluded

Compliance

HIPAA available

Excluded

Enterprise

Limits

Custom Bot, Source, Question limits

Included

Limits

Custom Team size (seats)

Included

Features

Per-bot roles for reselling or multiple departments/workspaces

Included

AI

Azure OpenAI Service

Included

Features

Self-hosted options

Included

Features

IP logging

Included

Features

SSO options

Included

Limits

Custom AI credit allowance for deep research

Included

Support

Priority support & SLAs

Included

Support

Custom feature development

Included

Support

Custom invoices and Purchase Orders

Included

Support

ACH & Wire transfer payment methods

Included

Features

Custom chat log retention options

Included

Limits

Custom per-bot action limits

Included

Compliance

SOC 2 Type II

Included

Compliance

GDPR compliant

Included

Compliance

HIPAA available

Included

Compliance

Custom DPA

Included

Compliance

Custom contracts & legal addenda

Included

Compliance

Data residency options

Included

Freshchat

Free

Plan card

Agents

Up to 10

Included

Plan card

Web and mobile chat widget

Included

Plan card

Shared inbox and email

Included

Growth

Plan card

Social media messengers

Included

Plan card

Text messaging

Included

Plan card

Reporting and dashboards

Included

Pro

Plan card

Multilingual conversations

Included

Plan card

Intelligent routing

Included

Plan card

Multiple SLA policies

Included

Enterprise

Plan card

Skill-based routing

Included

Plan card

Audit logs

Included

Plan card

Allowed domains and IP whitelisting

Included

How their prices changed

Each date shows when a public price was observed, not when it took effect. An archived region or currency can differ, so a currency change is not necessarily a price increase.

DocsBot

    • Free: Free
    • Personal: USD 49 monthly
    • Standard: USD 149 monthly
    • Business: USD 499 monthly
    • Enterprise: Contact sales
    • Free plan — Free plan: Free
    • Personal plan — Personal plan: USD 49 monthly · USD 49 / month with annual commitment
    • Standard plan — Standard plan: USD 149 monthly · USD 149 / month with annual commitment
    • Business plan — Business plan: USD 499 monthly · USD 499 / month with annual commitment

Freshchat

    • Free: Free
    • Growth: USD 19 / month with annual commitment
    • Pro: USD 49 / month with annual commitment
    • Enterprise: USD 79 / month with annual commitment