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eesel AI vs Zammad Hosted

See how their public offers line up before you choose your own position. Prices stay in the currency, billing schedule, and charged unit each vendor publishes.

eesel AI

See full pricing history

USD · US · source: www.eesel.ai

Plan Pricing Charged by Offer type
Standard Highlighted
USD 0 per ticket

Free until you've used $50 (plus 2 free blog generations), no credit card needed. After that, pricing starts at 40¢. No platform fee, no per-seat fees, no minimum. Light: Dashboard questions, simple lookups Free. Regular: Support ticket, chat session $0.40 each. Heavy: Blog post drafts $4.00 each. $0.40 per ticket billed per ticket or helpdesk conversation handled, not per reply. Save up to 25% with an annual commit. Commit to a year of usage and pay for it upfront to get 25% off. If you go over your commitment, the extra usage is billed at the normal rate. Talk to sales.

 Usage · per ticket or helpdesk conversation handled, not per reply Standalone · Usage based
Enterprise
USD 1000 monthly · USD 0 per ticket

Enterprise - $1,000/month Flat platform fee on top of usage.

 Flat · Flat platform fee on top of usage Standalone · Starting at

Zammad Hosted

See full pricing history

EUR · US · source: zammad.com

Plan Pricing Charged by Offer type
Starter v2
EUR 9 monthly · EUR 7 / month with annual commitment

€9/agent/month or €7/agent/month billed annually

 Unit · per agent per month Standalone · Fixed
Professional v2 Highlighted
EUR 18 monthly · EUR 16 / month with annual commitment

€18/agent/month or €16/agent/month billed annually

 Unit · per agent per month Standalone · Fixed
Plus v2
EUR 27 monthly · EUR 25 / month with annual commitment

€27/agent/month or €25/agent/month billed annually

 Unit · per agent per month Standalone · Fixed

What each plan includes

Feature names follow each vendor’s own pricing page, so verify the wording before treating them as exact equivalents.

eesel AI

Standard

Enterprise

Highlights

Dedicated solutions engineer

Included

Highlights

Account manager

Included

Highlights

Higher knowledge base limits

Included

Highlights

SSO

Included

Highlights

HIPAA

Included

Highlights

BAA

Included

Highlights

Signed cloud service agreements

Included

Zammad Hosted

Starter v2

Plan card

Agents

Up to 5

Included

Plan card

Email, web form, and SMS channels

Included

Plan card

Triggers, schedules, and business hours

Included

Professional v2

Plan card

Agents

Up to 35

Included

Plan card

Chat and Telegram channels

Included

Plan card

SLAs and individual roles

Included

Plus v2

Plan card

Unlimited agents

Included

Plan card

Facebook and WhatsApp channels

Included

Plan card

Core Workflows and reporting

Included

How their prices changed

Each date shows when a public price was observed, not when it took effect. An archived region or currency can differ, so a currency change is not necessarily a price increase.

Zammad Hosted

  1. Official pricing page
    • Starter v2: EUR 9 monthly · EUR 7 / month with annual commitment
    • Professional v2: EUR 18 monthly · EUR 16 / month with annual commitment
    • Plus v2: EUR 27 monthly · EUR 25 / month with annual commitment