Chatling vs Plain

See how their public offers line up before you choose your own position. Prices stay in the currency, billing schedule, and charged unit each vendor publishes.

Chatling

See full pricing history

USD · US · source: chatling.ai

Plan	Pricing	Charged by	Offer type
Free	Free $0 /month	Flat · /month	Standalone · Free
Starter	USD 25 monthly · USD 21 / month with annual commitment $25 /month. $21 /month billed $250 annually	Flat · /month	Standalone · Fixed
Growth Highlighted	USD 75 monthly · USD 63 / month with annual commitment $75 /month. $63 /month billed $750 annually	Flat · /month	Standalone · Fixed
Scale	USD 295 monthly · USD 246 / month with annual commitment $295 /month. $246 /month billed $2,950 annually	Flat · /month	Standalone · Fixed

Plain

See full pricing history

USD · US · source: www.plain.com

Plan	Pricing	Charged by	Offer type
Foundation	USD 35 / month with annual commitment $35 /month 1 seat + $35/additional seats. $35/month, billed yearly	Seat · 1 seat + $35/additional seats	Standalone · Fixed
Horizon	USD 299 / month with annual commitment $299 /month 3 seats + $99/additional seats. $299/month, billed yearly	Seat · 3 seats + $99/additional seats	Standalone · Fixed
Frontier	Contact sales Custom Flexible pricing suited for you	Other	Standalone · Contact sales

What each plan includes

Feature names follow each vendor’s own pricing page, so verify the wording before treating them as exact equivalents.

Chatling

Free

Usage AI credits: 200

Included
Usage AI agents: 1

Included
Usage Seats: 1

Included
Usage Knowledge base characters: 500,000

Included
Usage Email credits: 25/mo

Included
Usage AI Actions: 2 per agent

Included
Usage Voice input: Excluded
Usage Resync credits: Excluded
Features Canned responses: 10

Limited
Features Workflows: Excluded
Features Chatbot customization: Limited

Limited
Features Knowledge base file upload limit: 1 MB

Included
Features Auto-sync knowledge base: Excluded
Features API access: Excluded
Features Chatbot analytics: Excluded
Features Voice input: Excluded
Features Satisfaction survey: Excluded
Features Round robin routing: Excluded
Features Remove "Powered by Chatling" branding: Excluded

Starter

Usage AI credits: 1,750

Included
Usage AI agents: 2

Included
Usage Seats: 2

Included
Usage Knowledge base characters: 10 million

Included
Usage Email credits: 1,000/mo

Included
Usage AI Actions: 4 per AI agent

Included
Usage Voice input: 250 min/mo

Included
Usage Resync credits: 1,000/mo

Included
Features Canned responses: Unlimited

Included
Features Workflows: 5 per AI agent

Included
Features Chatbot customization: Full

Included
Features Knowledge base file upload limit: 100 MB

Included
Features Auto-sync knowledge base: weekly

Included
Features 29 AI models: 29

Included
Features API access: Included
Features Chatbot analytics: Included
Features Voice input: Included
Features Satisfaction survey: Excluded
Features Round robin routing: Excluded
Features Remove "Powered by Chatling" branding: Excluded

Growth

Usage AI credits: 6,000

Included
Usage AI agents: 5

Included
Usage Seats: 5

Included
Usage Knowledge base characters: 30 million

Included
Usage Email credits: 4,000/mo

Included
Usage AI Actions: 7 per AI agent

Included
Usage Voice input: 1,000 min/mo

Included
Usage Resync credits: 10,000/mo

Included
Features Canned responses: Unlimited

Included
Features Workflows: 10 per AI agent

Included
Features Chatbot customization: Full

Included
Features Knowledge base file upload limit: 100 MB

Included
Features Auto-sync knowledge base: daily

Included
Features 29 AI models: 29

Included
Features API access: Included
Features Chatbot analytics: Included
Features Voice input: Included
Features Satisfaction survey: Included
Features Round robin routing: Included
Features Remove "Powered by Chatling" branding: Excluded

Scale

Usage AI credits: 35,000

Included
Usage AI agents: 7

Included
Usage Seats: 10

Included
Usage Knowledge base characters: 100 million

Included
Usage Email credits: 15,000/mo

Included
Usage AI Actions: 12 per AI agent

Included
Usage Voice input: 3,000 min/mo

Included
Usage Resync credits: 30,000/mo

Included
Features Canned responses: Unlimited

Included
Features Workflows: Unlimited

Included
Features Chatbot customization: Full

Included
Features Knowledge base file upload limit: 100 MB

Included
Features Auto-sync knowledge base: daily

Included
Features 29 AI models: 29

Included
Features API access: Included
Features Chatbot analytics: Included
Features Voice input: Included
Features Satisfaction survey: Included
Features Round robin routing: Included
Features Remove "Powered by Chatling" branding: Included

Plain

Foundation

AI features Credits included: 2,000/mo

Included
Users User seats: Up to 5

Included
Channels Slack: 25 channels

Limited
Channels Email: 2 addresses

Limited
Channels In-app channels: Included
Channels Microsoft Teams: Excluded
Channels Discord: Excluded
AI features Ari AI agent: included

Included
AI features Sidekick AI assistant: Included
Extensibility Linear, Jira integrations: Included
Help Center Help Center, Knowledge Base: 1

Limited
Help Center Ask AI: 1

Limited
Help Center Customer inbox: 1

Limited
Data-driven support Customer cards: Included
Data-driven support Customer card realtime: 12h cache

Limited
Extensibility AI workflows: Up to 5

Limited
Onboarding Onboarding process: Self-serve

Included
Onboarding Plain support: Email + chat

Included
Extensibility SLAs and Business hours: Excluded
Extensibility Escalation paths: Excluded
Extensibility CRM integrations: Excluded
AI features Reporting themes: Excluded
AI features AI suggested responses: Excluded
Data-driven support Reporting: 7 days

Limited
AI features Lookup with Cursor: Excluded
Services and compliance SSO and SCIM: Excluded
Onboarding Dedicated CSM: Excluded

Horizon

AI features Credits included: 15,000/mo

Included
Users User seats: Up to 10

Included
Channels Slack: Unlimited

Included
Channels Email: 10 addresses

Limited
Channels Microsoft Teams: Included
Channels Discord: Excluded
Highlights Everything in Foundation: Included
Extensibility SLAs and Business hours: Included
Extensibility Escalation paths: Included
Extensibility CRM integrations: Included
AI features Reporting themes: Included
AI features AI suggested responses: Included
Onboarding Priority support via Slack: Included
Help Center Help Center, Knowledge Base: Unlimited

Included
Help Center Ask AI: Unlimited

Included
Help Center Customer inbox: Unlimited

Included
Extensibility Workflows: Unlimited

Included
Data-driven support Customer card realtime: 15s

Included
Data-driven support Reporting: All time

Included
Onboarding Onboarding process: Self-serve

Included
Onboarding Plain support: Slack, email + chat

Included
AI features Lookup with Cursor: Excluded
Services and compliance SSO and SCIM: Excluded
Onboarding Dedicated CSM: Excluded
Onboarding White glove onboarding: Excluded

Frontier

AI features Credits included: Custom

Included
Users User seats: Custom

Included
Channels Slack: Unlimited

Included
Channels Email: 25 addresses

Limited
Channels Discord channels: Included
Highlights Everything in Horizon: Included
AI features Lookup with Cursor: Included
Extensibility Custom workspaces: Included
Services and compliance Custom contracting: Included
Services and compliance Advanced security: Included
Services and compliance SSO and SCIM: Included
AI features Custom AI + bring your own agent: Included
Onboarding Dedicated CSM + white glove onboarding: Included
Onboarding Onboarding process: White glove

Included
Onboarding Plain support: Dedicated CSM

Included
Help Center Help Center, Knowledge Base: Unlimited

Included
Help Center Ask AI: Unlimited

Included
Help Center Customer inbox: Unlimited

Included
Extensibility Workflows: Unlimited

Included
Data-driven support Customer card realtime: 15s

Included
Data-driven support Reporting: All time

Included

How their prices changed

Each date shows when a public price was observed, not when it took effect. An archived region or currency can differ, so a currency change is not necessarily a price increase.

Chatling

September 21, 2026
Official pricing page
- Free: Free
- Starter: USD 25 monthly · USD 21 / month with annual commitment
- Growth: USD 75 monthly · USD 63 / month with annual commitment
- Scale: USD 295 monthly · USD 246 / month with annual commitment
August 27, 2026
Official pricing page
- Free — Monthly: Free
- Starter — Monthly: USD 25 monthly · USD 21 / month with annual commitment
- Growth — Monthly: USD 75 monthly · USD 63 / month with annual commitment
- Scale — Monthly: USD 295 monthly · USD 246 / month with annual commitment

Plain

September 21, 2026
Official pricing page
- Foundation: USD 35 / month with annual commitment
- Horizon: USD 299 / month with annual commitment
- Frontier: Contact sales
August 27, 2026
Official pricing page
- Foundation — default: USD 35 monthly · USD 35 / month with annual commitment