DocsBot vs FuseDesk: pricing, plans, and features

Plan	Pricing	Charged by	Offer type
Free plan — Free plan	Free $0 /month	Flat	Standalone · Free
Personal plan — Personal plan	USD 49 monthly · USD 49 / month with annual commitment $49 /month	Flat	Standalone · Fixed
Standard plan — Standard plan Highlighted	USD 149 monthly · USD 149 / month with annual commitment $149 /month	Flat	Standalone · Fixed
Business plan — Business plan	USD 499 monthly · USD 499 / month with annual commitment $499 /month	Flat	Standalone · Fixed

Plan	Pricing	Charged by	Offer type
Free	Free $0/	Flat	Standalone · Free
Lite	USD 49 monthly Lite $49/seat/mo Everything in Free 3x Automations Multiple Chat Widgets UNLIMITED Cases UNLIMITED Chats UNLIMITED Case Tags Demo Lite	Seat · /seat/mo	Standalone · Fixed

DocsBot

Free plan — Free plan

Limits DocsBots: 1

Included
Limits Source Pages: 50

Included
Limits AI Credits / month: 100

Included
Limits Actions per bot: No

Excluded
Limits Team users: 1

Included
Limits Bot lifetime: 30 days

Included
Features Skills — build, validate, and publish: Excluded
Features Remote MCP connections: Excluded
Features Lead collection forms: Excluded
Features Custom lead fields (beyond name/email): Excluded
Features Scheduling tools — Calendly, Cal.com, TidyCal: Excluded
Features Escalation ticket creation: Excluded
Features Custom action buttons: Excluded
Features Stripe billing support actions: Excluded
Features Web search: Excluded
Features Web search domain allowlist: Excluded
Features Integrations Zapier/Workflow automations: Excluded
Features Slack integration: Excluded
Features Help Scout integration: Excluded
Features MCP server (expose bot via MCP): Excluded
Features Analytics Basic analytics: Excluded
Features Question analytics: Excluded
Features Conversation analytics: Excluded
Features Conversation summaries & insights: Excluded
Features Conversation topic reports: Excluded
Features Conversation sentiment analysis: Excluded
Features AI question reports: Excluded
Features AI Premium embedding models: Excluded
Features Context boost: Excluded
Features Chat with images: Excluded
Features Chat history: Excluded
Features Screenshots in widgets/Help Scout: Excluded
Features Realtime voice agents: Excluded
Features Voice input in widget: Excluded
Features Client-side PII redaction: Excluded
Features Unbranded chat widgets: Excluded
Features Rate limiting: Excluded
Features Custom chat log retention: Excluded
Features 5x daily free tool usage: Excluded
Features Per-bot roles (reselling/multi-workspace): Excluded
Features Sources Basic source types: Included

Included
Features Paid source types: Excluded
Features Cloud source types: Excluded
Features Ticket source types: Excluded
Features Train from images in HTML/Markdown: Excluded
Features Advanced document parsing (2 AI credits/page): Excluded
Features Source refresh: Excluded
Features Source tags for targeted retrieval: Excluded
Features Customization Private bots: Excluded
Features Duplicate bots: Excluded
Features Glossary: Excluded
Features Support Standard support: Excluded
Features Priority support: Excluded
Features Compliance SOC 2 Type II: Excluded
Features GDPR compliance: Excluded
Features Standard DPA: Excluded
Features Standard contract terms: Excluded
Features HIPAA available: Excluded
Features Custom DPA: Excluded
Features Data residency options: Excluded

Personal plan — Personal plan

Limits DocsBots: 1

Included
Limits Source Pages: 5k

Included
Limits AI Credits / month: 5k

Included
Limits Actions per bot: 3

Included
Limits Team users: 1

Included
Limits Bot lifetime: Unlimited

Included
Features Skills — build, validate, and publish: Excluded
Features Remote MCP connections: Included

Included
Features Lead collection forms: Included

Included
Features Custom lead fields (beyond name/email): Excluded
Features Scheduling tools — Calendly, Cal.com, TidyCal: Included

Included
Features Escalation ticket creation: Excluded
Features Custom action buttons: Included

Included
Features Stripe billing support actions: Excluded
Features Web search: Excluded
Features Web search domain allowlist: Excluded
Features Integrations Zapier/Workflow automations: Included

Included
Features Slack integration: Included

Included
Features Help Scout integration: Excluded
Features MCP server (expose bot via MCP): Excluded
Features Analytics Basic analytics: Included

Included
Features Question analytics: Excluded
Features Conversation analytics: Excluded
Features Conversation summaries & insights: Excluded
Features Conversation topic reports: Excluded
Features Conversation sentiment analysis: Excluded
Features AI question reports: Excluded
Features AI Premium embedding models: Included

Included
Features Context boost: Included

Included
Features Chat with images: Included

Included
Features Chat history: Included

Included
Features Screenshots in widgets/Help Scout: Excluded
Features Realtime voice agents: Excluded
Features Voice input in widget: Excluded
Features Client-side PII redaction: Excluded
Features Unbranded chat widgets: Excluded
Features Rate limiting: Excluded
Features Custom chat log retention: Excluded
Features 5x daily free tool usage: Included

Included
Features Per-bot roles (reselling/multi-workspace): Excluded
Features Sources Basic source types: Included

Included
Features Paid source types: Included

Included
Features Cloud source types: Included

Included
Features Ticket source types: Excluded
Features Train from images in HTML/Markdown: Excluded
Features Advanced document parsing (2 AI credits/page): Excluded
Features Source refresh: Monthly

Included
Features Source tags for targeted retrieval: Excluded
Features Customization Private bots: Included

Included
Features Duplicate bots: Excluded
Features Glossary: Excluded
Features Support Standard support: Included

Included
Features Priority support: Excluded
Features Compliance SOC 2 Type II: Excluded
Features GDPR compliance: Excluded
Features Standard DPA: Excluded
Features Standard contract terms: Excluded
Features HIPAA available: Excluded
Features Custom DPA: Excluded
Features Data residency options: Excluded

Standard plan — Standard plan

Limits DocsBots: 3

Included
Limits Source Pages: 15k

Included
Limits AI Credits / month: 15k

Included
Limits Actions per bot: 8

Included
Limits Team users: 5

Included
Limits Bot lifetime: Unlimited

Included
Features Skills — build, validate, and publish: Included

Included
Features Remote MCP connections: Included

Included
Features Lead collection forms: Included

Included
Features Custom lead fields (beyond name/email): Included

Included
Features Scheduling tools — Calendly, Cal.com, TidyCal: Included

Included
Features Escalation ticket creation: Included

Included
Features Custom action buttons: Included

Included
Features Stripe billing support actions: Included

Included
Features Web search: Included

Included
Features Web search domain allowlist: Excluded
Features Integrations Zapier/Workflow automations: Included

Included
Features Slack integration: Included

Included
Features Help Scout integration: Included

Included
Features MCP server (expose bot via MCP): Included

Included
Features Analytics Basic analytics: Included

Included
Features Question analytics: Included

Included
Features Conversation analytics: Included

Included
Features Conversation summaries & insights: Included

Included
Features Conversation topic reports: Excluded
Features Conversation sentiment analysis: Excluded
Features AI question reports: Excluded
Features AI Premium embedding models: Included

Included
Features Context boost: Included

Included
Features Chat with images: Included

Included
Features Chat history: Included

Included
Features Screenshots in widgets/Help Scout: Included

Included
Features Realtime voice agents: Included

Included
Features Voice input in widget: Included

Included
Features Client-side PII redaction: Excluded
Features Unbranded chat widgets: Excluded
Features Rate limiting: Excluded
Features Custom chat log retention: Excluded
Features 5x daily free tool usage: Included

Included
Features Per-bot roles (reselling/multi-workspace): Excluded
Features Sources Basic source types: Included

Included
Features Paid source types: Included

Included
Features Cloud source types: Included

Included
Features Ticket source types: Included

Included
Features Train from images in HTML/Markdown: Included

Included
Features Advanced document parsing (2 AI credits/page): Included

Included
Features Source refresh: Weekly

Included
Features Source tags for targeted retrieval: Included

Included
Features Customization Private bots: Included

Included
Features Duplicate bots: Included

Included
Features Glossary: Included

Included
Features Support Standard support: Included

Included
Features Priority support: Excluded
Features Compliance SOC 2 Type II: Excluded
Features GDPR compliance: Excluded
Features Standard DPA: Excluded
Features Standard contract terms: Excluded
Features HIPAA available: Excluded
Features Custom DPA: Excluded
Features Data residency options: Excluded

Business plan — Business plan

Limits DocsBots: 10

Included
Limits Source Pages: 100k

Included
Limits AI Credits / month: 60k

Included
Limits Actions per bot: 12

Included
Limits Team users: 10

Included
Limits Bot lifetime: Unlimited

Included
Features Skills — build, validate, and publish: Included

Included
Features Remote MCP connections: Included

Included
Features Lead collection forms: Included

Included
Features Custom lead fields (beyond name/email): Included

Included
Features Scheduling tools — Calendly, Cal.com, TidyCal: Included

Included
Features Escalation ticket creation: Included

Included
Features Custom action buttons: Included

Included
Features Stripe billing support actions: Included

Included
Features Web search: Included

Included
Features Web search domain allowlist: Included

Included
Features Integrations Zapier/Workflow automations: Included

Included
Features Slack integration: Included

Included
Features Help Scout integration: Included

Included
Features MCP server (expose bot via MCP): Included

Included
Features Analytics Basic analytics: Included

Included
Features Question analytics: Included

Included
Features Conversation analytics: Included

Included
Features Conversation summaries & insights: Included

Included
Features Conversation topic reports: Included

Included
Features Conversation sentiment analysis: Included

Included
Features AI question reports: Included

Included
Features AI Premium embedding models: Included

Included
Features Context boost: Included

Included
Features Chat with images: Included

Included
Features Chat history: Included

Included
Features Screenshots in widgets/Help Scout: Included

Included
Features Realtime voice agents: Included

Included
Features Voice input in widget: Included

Included
Features Client-side PII redaction: Included

Included
Features Unbranded chat widgets: Included

Included
Features Rate limiting: Included

Included
Features Custom chat log retention: Excluded
Features 5x daily free tool usage: Included

Included
Features Per-bot roles (reselling/multi-workspace): Included

Included
Features Sources Basic source types: Included

Included
Features Paid source types: Included

Included
Features Cloud source types: Included

Included
Features Ticket source types: Included

Included
Features Train from images in HTML/Markdown: Included

Included
Features Advanced document parsing (2 AI credits/page): Included

Included
Features Source refresh: Weekly

Included
Features Source tags for targeted retrieval: Included

Included
Features Customization Private bots: Included

Included
Features Duplicate bots: Included

Included
Features Glossary: Included

Included
Features Support Standard support: Included

Included
Features Priority support: Included

Included
Features Compliance SOC 2 Type II: Included

Included
Features GDPR compliance: Included

Included
Features Standard DPA: Included

Included
Features Standard contract terms: Included

Included
Features HIPAA available: Excluded
Features Custom DPA: Excluded
Features Data residency options: Excluded

DocsBot vs FuseDesk

DocsBot

FuseDesk

What each plan includes

DocsBot

Free plan — Free plan

Personal plan — Personal plan

Standard plan — Standard plan

Business plan — Business plan

FuseDesk

Free

Lite

How their prices changed

DocsBot

FuseDesk