Helpwise vs Zammad Hosted

See how their public offers line up before you choose your own position. Prices stay in the currency, billing schedule, and charged unit each vendor publishes.

Helpwise

See full pricing history

USD · US · source: helpwise.io

Plan	Pricing	Charged by	Offer type
Standard — Standard	USD 15 monthly · USD 12 / month with annual commitment $15 / user / month billed monthly, $12 / user / month billed annually (Save 20%)	Seat · $15 / user / month	Standalone · Fixed

Zammad Hosted

See full pricing history

EUR · US · source: zammad.com

Plan	Pricing	Charged by	Offer type
Starter v2	EUR 9 monthly · EUR 7 / month with annual commitment €9/agent/month or €7/agent/month billed annually	Unit · per agent per month	Standalone · Fixed
Professional v2 Highlighted	EUR 18 monthly · EUR 16 / month with annual commitment €18/agent/month or €16/agent/month billed annually	Unit · per agent per month	Standalone · Fixed
Plus v2	EUR 27 monthly · EUR 25 / month with annual commitment €27/agent/month or €25/agent/month billed annually	Unit · per agent per month	Standalone · Fixed

What each plan includes

Feature names follow each vendor’s own pricing page, so verify the wording before treating them as exact equivalents.

Helpwise

Standard — Standard

Highlights Minimum users: 2

Included
Highlights Maximum users: 10

Included
Highlights Shared Inboxes: 3

Included
Highlights Saved Replies: 15

Included
Highlights Help Center / Knowledge Base: Included
Highlights Channels: Email, Live Chat and Facebook

Included
Highlights Personal Email inbox per user: 1

Included
Highlights Analytics: Standard

Included
Highlights Integrations: Standard

Included
Highlights Collaboration Features: Notes, Mentions, Collision Detection and Shared Drafts

Included

Zammad Hosted

Starter v2

Plan card Agents: Up to 5

Included
Plan card Email, web form, and SMS channels: Included
Plan card Triggers, schedules, and business hours: Included

Professional v2

Plan card Agents: Up to 35

Included
Plan card Chat and Telegram channels: Included
Plan card SLAs and individual roles: Included

Plus v2

Plan card Unlimited agents: Included
Plan card Facebook and WhatsApp channels: Included
Plan card Core Workflows and reporting: Included

How their prices changed

Each dated row shows the public prices observed when that vendor’s pricing page changed.

Helpwise

August 27, 2026 Source
- Standard — Standard: USD 15 monthly · USD 12 / month with annual commitment

Zammad Hosted

August 27, 2026 Source
- Starter v2: EUR 9 monthly · EUR 7 / month with annual commitment
- Professional v2: EUR 18 monthly · EUR 16 / month with annual commitment
- Plus v2: EUR 27 monthly · EUR 25 / month with annual commitment