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Helpwise pricing

Helpwise is a customer service platform that consolidates customer communication from multiple channels (email, live chat, social media, SMS, WhatsApp, calling) into a single shared inbox. It enables teams to collaborate internally with notes, mentions, shared drafts, and collision detection to avoid duplicate replies. The platform supports automation rules, SLAs, chatbots, and analytics to improve response times and customer satisfaction. It integrates with CRMs, calendars, and task management tools, and offers mobile apps for work on the go. Helpwise targets teams such as customer support, sales, HR, finance, procurement, and operations to streamline and automate customer communication workflows.

Region
US
Source currency
USD
Audiences
Small business, Mid-market, and Enterprise

Plans and public prices

Canonical pricing source
Plan Pricing Charged by Offer type
Standard — Standard
USD 15 monthly · USD 12 / month with annual commitment

$15 / user / month billed monthly, $12 / user / month billed annually (Save 20%)

 Seat · $15 / user / month Standalone · Fixed

What each plan includes

Feature names follow Helpwise’s own pricing page. Check the wording before treating features from different vendors as like-for-like.

Standard — Standard

Highlights

Minimum users

2

Included
Maximum users

10

Included
Shared Inboxes

3

Included
Saved Replies

15

Included
Help Center / Knowledge Base
Included
Channels

Email, Live Chat and Facebook

Included
Personal Email inbox per user

1

Included
Analytics

Standard

Included
Integrations

Standard

Included
Collaboration Features

Notes, Mentions, Collision Detection and Shared Drafts

Included

How pricing changed

We check this pricing page weekly and record the changes we observe. An older date can simply mean the public page has not changed.

Observed Plans and prices Source wording Source
  • Standard — Standard: USD 15 monthly · USD 12 / month with annual commitment
  • $15 / user / month billed monthly, $12 / user / month billed annually (Save 20%)
 Pricing page

Compare with alternatives