Productlane vs Richpanel

See how their public offers line up before you choose your own position. Prices stay in the currency, billing schedule, and charged unit each vendor publishes.

Productlane

See full pricing history

USD · US · source: productlane.com

Plan	Pricing	Charged by	Offer type
Starter	USD 29 monthly $29 per user/month	Flat · published subscription	Standalone · Fixed
Pro Highlighted	USD 59 monthly $59 per user/month	Flat · published subscription	Standalone · Fixed
Scale	USD 99 monthly $99 per user/month	Flat · published subscription	Standalone · Fixed

Richpanel

See full pricing history

USD · US · source: www.richpanel.com

Plan	Pricing	Charged by	Offer type
Helpdesk Seats — default	USD 99 monthly · USD 82.17 / month with annual commitment $99 per seat, per month	Seat · per seat, per month	Standalone · Fixed

What each plan includes

Feature names follow each vendor’s own pricing page, so verify the wording before treating them as exact equivalents.

Productlane

Starter

Official plan card AI resolutions: 25 included

Limited
Official plan card Shared inbox and live chat: Included
Official plan card Feature requests: Included

Pro

Official plan card AI resolutions: 50 included

Limited
Official plan card Shared Slack inbox: Included
Official plan card Reporting and macros: Included

Scale

Official plan card AI resolutions: 100 included

Limited
Official plan card Customer support portal: Included
Official plan card SSO and SLA policies: Included

Richpanel

Helpdesk Seats — default

Highlights Unified inbox across every channel, one view per customer: Included
Highlights Round robin, assignment rules, teams and multi-brand queues: Included
Highlights CSAT, team and revenue reporting, plus a custom report builder: Included
Highlights Macros, saved views, internal notes and custom fields: Included
Highlights Customer, order and subscription context beside the reply: Included
Highlights One-click migration from Gorgias or Zendesk, and we buy out your contract: Included

How their prices changed

Each dated row shows the public prices observed when that vendor’s pricing page changed.

Productlane

August 27, 2026 Source
- Starter: USD 29 monthly
- Pro: USD 59 monthly
- Scale: USD 99 monthly

Richpanel

August 27, 2026 Source
- Helpdesk Seats — default: USD 99 monthly · USD 82.17 / month with annual commitment