Chatling vs Help Scout

See how their public offers line up before you choose your own position. Prices stay in the currency, billing schedule, and charged unit each vendor publishes.

Chatling

See full pricing history

USD · US · source: chatling.ai

Plan	Pricing	Charged by	Offer type
Free	Free $0 /month	Flat · /month	Standalone · Free
Starter	USD 25 monthly · USD 21 / month with annual commitment $25 /month. $21 /month billed $250 annually	Flat · /month	Standalone · Fixed
Growth Highlighted	USD 75 monthly · USD 63 / month with annual commitment $75 /month. $63 /month billed $750 annually	Flat · /month	Standalone · Fixed
Scale	USD 295 monthly · USD 246 / month with annual commitment $295 /month. $246 /month billed $2,950 annually	Flat · /month	Standalone · Fixed

Help Scout

See full pricing history

USD · US · source: www.helpscout.com

Plan	Pricing	Charged by	Offer type
Free	Free The Free plan includes 5 users, 1 Inbox, and 1 Docs site.	Seat	Standalone · Free
Standard	USD 25 monthly $ 25 per user/mo	Seat · per user/mo	Standalone · Fixed
Plus Highlighted	USD 45 monthly $ 45 per user/mo	Seat · per user/mo	Standalone · Fixed
Pro	USD 75 monthly $ 75 per user/mo	Seat · per user/mo	Standalone · Fixed

What each plan includes

Feature names follow each vendor’s own pricing page, so verify the wording before treating them as exact equivalents.

Chatling

Free

Usage AI credits: 200

Included
Usage AI agents: 1

Included
Usage Seats: 1

Included
Usage Knowledge base characters: 500,000

Included
Usage Email credits: 25/mo

Included
Usage AI Actions: 2 per agent

Included
Usage Voice input: Excluded
Usage Resync credits: Excluded
Features Canned responses: 10

Limited
Features Workflows: Excluded
Features Chatbot customization: Limited

Limited
Features Knowledge base file upload limit: 1 MB

Included
Features Auto-sync knowledge base: Excluded
Features API access: Excluded
Features Chatbot analytics: Excluded
Features Voice input: Excluded
Features Satisfaction survey: Excluded
Features Round robin routing: Excluded
Features Remove "Powered by Chatling" branding: Excluded

Starter

Usage AI credits: 1,750

Included
Usage AI agents: 2

Included
Usage Seats: 2

Included
Usage Knowledge base characters: 10 million

Included
Usage Email credits: 1,000/mo

Included
Usage AI Actions: 4 per AI agent

Included
Usage Voice input: 250 min/mo

Included
Usage Resync credits: 1,000/mo

Included
Features Canned responses: Unlimited

Included
Features Workflows: 5 per AI agent

Included
Features Chatbot customization: Full

Included
Features Knowledge base file upload limit: 100 MB

Included
Features Auto-sync knowledge base: weekly

Included
Features 29 AI models: 29

Included
Features API access: Included
Features Chatbot analytics: Included
Features Voice input: Included
Features Satisfaction survey: Excluded
Features Round robin routing: Excluded
Features Remove "Powered by Chatling" branding: Excluded

Growth

Usage AI credits: 6,000

Included
Usage AI agents: 5

Included
Usage Seats: 5

Included
Usage Knowledge base characters: 30 million

Included
Usage Email credits: 4,000/mo

Included
Usage AI Actions: 7 per AI agent

Included
Usage Voice input: 1,000 min/mo

Included
Usage Resync credits: 10,000/mo

Included
Features Canned responses: Unlimited

Included
Features Workflows: 10 per AI agent

Included
Features Chatbot customization: Full

Included
Features Knowledge base file upload limit: 100 MB

Included
Features Auto-sync knowledge base: daily

Included
Features 29 AI models: 29

Included
Features API access: Included
Features Chatbot analytics: Included
Features Voice input: Included
Features Satisfaction survey: Included
Features Round robin routing: Included
Features Remove "Powered by Chatling" branding: Excluded

Scale

Usage AI credits: 35,000

Included
Usage AI agents: 7

Included
Usage Seats: 10

Included
Usage Knowledge base characters: 100 million

Included
Usage Email credits: 15,000/mo

Included
Usage AI Actions: 12 per AI agent

Included
Usage Voice input: 3,000 min/mo

Included
Usage Resync credits: 30,000/mo

Included
Features Canned responses: Unlimited

Included
Features Workflows: Unlimited

Included
Features Chatbot customization: Full

Included
Features Knowledge base file upload limit: 100 MB

Included
Features Auto-sync knowledge base: daily

Included
Features 29 AI models: 29

Included
Features API access: Included
Features Chatbot analytics: Included
Features Voice input: Included
Features Satisfaction survey: Included
Features Round robin routing: Included
Features Remove "Powered by Chatling" branding: Included

Help Scout

Free

Team management Users: Up to 5

Included
Shared Inbox Inboxes: 1

Included
Shared Inbox Contacts: 100/mo

Limited
Shared Inbox Saved replies: 10

Limited
Shared Inbox Tags: 10

Limited
Knowledge base Docs sites: 1

Included
Knowledge base Articles: 10

Limited
Knowledge base Beacon: 1

Included

Standard

Team management Users: Up to 25

Included
Shared Inbox Multiple Inboxes: 2 (additional Inboxes $10/mo)

Included
Channels Live chat and SMS: Included
Channels WhatsApp, Instagram, and Messenger: Included
Knowledge base Multiple knowledge bases: 2 (additional sites $20/mo)

Included
Service Level Agreements (SLAs) One basic SLA policy: 1 basic policy

Included
Automation Basic workflows: 150 basic workflows

Included
Shared Inbox Unlimited tags and saved replies: Unlimited

Included
AI AI Inbox assistant: Included
Shared Inbox Contacts: Unlimited

Included
Reporting Reporting history: 30-day history

Limited

Plus

Team management Users: Up to 50

Included
Team management Light users: 5 included

Included
Shared Inbox Inboxes: 5 (additional Inboxes $10/mo)

Included
Automation Advanced workflows: 500 advanced workflows

Included
Service Level Agreements (SLAs) Two advanced SLA policies: 2 advanced policies

Included
Highlights Secure customer portal: Included
AI Unlimited AI Drafts: Unlimited

Included
Routing Round robin routing: Round robin

Included
Integrations Salesforce, Jira, and HubSpot: Included
Team management Internal teams: Included
Company management Group conversations by company: Included
Knowledge base Docs sites: 3 (additional sites $20/mo)

Included
Reporting Reporting history: 2-year history

Included

Pro

Team management Users: Unlimited (minimum 10)

Included
Team management Light users: Up to 50 light users

Included
Shared Inbox Inboxes: 10 (additional Inboxes $10/mo)

Included
Automation Unlimited workflows: Unlimited advanced workflows

Included
Service Level Agreements (SLAs) Unlimited SLA policies: Unlimited

Included
Routing Multiple routing types: Round robin + load balanced

Included
Security SSO/SAML: Included
Security HIPAA compliance: Included
Support Dedicated onboarding specialist: Included
Support Strategic account manager: Included
Integrations Preferred pricing on Aircall: Preferred pricing

Included
Knowledge base Docs sites: 5 (additional sites $20/mo)

Included
Reporting Reporting history: All-time

Included

How their prices changed

Each date shows when a public price was observed, not when it took effect. An archived region or currency can differ, so a currency change is not necessarily a price increase.

Chatling

September 21, 2026
Official pricing page
- Free: Free
- Starter: USD 25 monthly · USD 21 / month with annual commitment
- Growth: USD 75 monthly · USD 63 / month with annual commitment
- Scale: USD 295 monthly · USD 246 / month with annual commitment
August 27, 2026
Official pricing page
- Free — Monthly: Free
- Starter — Monthly: USD 25 monthly · USD 21 / month with annual commitment
- Growth — Monthly: USD 75 monthly · USD 63 / month with annual commitment
- Scale — Monthly: USD 295 monthly · USD 246 / month with annual commitment

Help Scout

September 21, 2026
Official pricing page
- Free: Free
- Standard: USD 25 monthly
- Plus: USD 45 monthly
- Pro: USD 75 monthly
August 27, 2026
Official pricing page
- Free: Free