Drag vs Front

See how their public offers line up before you choose your own position. Prices stay in the currency, billing schedule, and charged unit each vendor publishes.

Drag

See full pricing history

USD · US · source: www.dragapp.com

Plan	Pricing	Charged by	Offer type
Starter	USD 16 monthly · USD 12 / month with annual commitment $ 12 /user/mo billed yearly · $ 16 billed monthly	Seat · /user/mo	Standalone · Fixed
Plus Highlighted	USD 22 monthly · USD 18 / month with annual commitment $ 18 /user/mo billed yearly · $ 22 billed monthly	Seat · /user/mo	Standalone · Fixed
Pro	USD 30 monthly · USD 24 / month with annual commitment $ 24 /user/mo billed yearly · $ 30 billed monthly	Seat · /user/mo	Standalone · Fixed

Front

See full pricing history

USD · US · source: front.com

Plan	Pricing	Charged by	Offer type
Starter	USD 25 / month with annual commitment $25 /seat/mo, up to 10 seats	Seat · /seat/mo	Standalone · Fixed
Professional	USD 65 / month with annual commitment $65 /seat/mo, up to 50 seats	Seat · /seat/mo	Standalone · Fixed
Enterprise Highlighted	USD 105 monthly $105 /seat/mo	Seat · /seat/mo	Standalone · Fixed

What each plan includes

Feature names follow each vendor’s own pricing page, so verify the wording before treating them as exact equivalents.

Drag

Starter

Shared Inbox Shared inboxes in Gmail: Included
Workspaces Boards: kanban, list and preview views: Included
Collaboration Assignments and @mentions: Included
Shared Inbox Email templates, notes and subtasks: Included
Apps Chrome extension, web, desktop and mobile apps: Included
Help Center Help center: Included
Channels Live chat: Included
Automation Automation rules: 10

Limited
Reporting Reporting window: 3-month

Included

Plus

Drag AI All six AI assists: All six

Included
Drag AI Copilot: Included
Drag AI Intelligence: Included
Help Center AI-powered help center search: Included
Channels Advanced live chat: AI and automations: Included
Support & Admin Onboarding & setup help: Included
Automation Automation rules: Unlimited

Included
Shared Inbox Email sequences and custom views: Included
Reporting Reporting window: 6-month

Included

Pro

Channels WhatsApp channel: Included
Drag AI Drag Agent: Included
Developer Platform API and MCP access: Included
Drag AI AI knowledge (links, FAQs, files): Included
Automation Business hours and SLA rules: Included
Automation Round-robin assignment: Included
Workspaces Custom fields and user roles: Included
Support & Admin Priority support: Included
Reporting Reporting window: 12-month

Included

Front

Starter

Highlights Seats: Up to 10

Limited
Communication channels Communication channels: Single channel type

Limited
Key features Shared inbox and ticketing: Included
Messaging & live chat Messaging & live chat: Yes, if single channel type

Limited
Front AI AI Topics: Included
Workflow automation Workflow automation: Up to 10 rules

Limited
Workspaces Workspaces: 1

Limited
Knowledge base Knowledge base: Basic

Included
Analytics and reporting Analytics and reporting: Basic

Limited
User management User management: Basic

Limited
Front AI AI Copilot: add-on

Excluded
Front AI Smart QA: add-on

Excluded
Front AI Smart CSAT: add-on

Excluded
Front AI AI Autopilot: add-on

Excluded

Professional

Highlights Seats: Up to 50

Limited
Communication channels Communication channels: Omnichannel (email, SMS, social, WhatsApp, etc.)

Included
Key features Shared inbox and ticketing: Included
Messaging & live chat Messaging & live chat: Included
Front AI AI Topics: Included
Workflow automation Workflow automation: Macros and up to 20 rules

Limited
Workspaces Workspaces: Up to 5

Limited
Knowledge base Knowledge base: Customizable

Included
Analytics and reporting Analytics and reporting: Advanced

Included
User management User management: SSO, SCIM

Included
Front AI AI Copilot: add-on

Excluded
Front AI Smart QA: add-on

Excluded
Front AI Smart CSAT: add-on

Excluded
Front AI AI Autopilot: add-on

Excluded

Enterprise

Communication channels Communication channels: Omnichannel (email, SMS, social, WhatsApp, etc.)

Included
Key features Shared inbox and ticketing: Included
Messaging & live chat Messaging & live chat: Included
Front AI AI Topics: Included
Workflow automation Workflow automation: Unlimited macros and rules

Included
Key features Smart rules: Included
Workspaces Workspaces: Unlimited

Included
Knowledge base Knowledge base: Customizable and multi-language

Included
Analytics and reporting Analytics and reporting: Custom reports

Included
User management User management: SSO, SCIM, and custom roles

Included
Front AI AI Copilot: included

Included
Front AI Smart QA: included

Included
Front AI Smart CSAT: included

Included
Front AI AI Autopilot: add-on

Excluded

How their prices changed

Each date shows when a public price was observed, not when it took effect. An archived region or currency can differ, so a currency change is not necessarily a price increase.

Drag

September 21, 2026
Official pricing page
- Starter: USD 16 monthly · USD 12 / month with annual commitment
- Plus: USD 22 monthly · USD 18 / month with annual commitment
- Pro: USD 30 monthly · USD 24 / month with annual commitment
August 27, 2026
Official pricing page
- Starter: USD 16 monthly · USD 12 / month with annual commitment
- Plus: USD 22 monthly · USD 18 / month with annual commitment
- Pro: USD 30 monthly · USD 24 / month with annual commitment

Front

September 21, 2026
Official pricing page
- Starter: USD 25 / month with annual commitment
- Professional: USD 65 / month with annual commitment
- Enterprise: USD 105 monthly
August 31, 2026
Official pricing page
- Starter: USD 25 / month with annual commitment
- Professional: USD 65 / month with annual commitment
- Enterprise: USD 105 / month with annual commitment
August 27, 2026
Official pricing page
- Starter — up to 10 seats: USD 25 monthly · USD 25 / month with annual commitment
- Professional — up to 50 seats: USD 65 monthly · USD 65 / month with annual commitment
- Enterprise — most popular: USD 105 monthly · USD 105 / month with annual commitment