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Help Scout vs Pure Chat

See how their public offers line up before you choose your own position. Prices stay in the currency, billing schedule, and charged unit each vendor publishes.

USD · US · source: www.helpscout.com

Plan Pricing Charged by Offer type
Free
Free

Free plan

Flat Standalone · Free

USD · US · source: purechat.com

Plan Pricing Charged by Offer type
Growth
USD 49 monthly · USD 39 / month with annual commitment

$49/month monthly or $39/month paid annually

Flat · per month Standalone · Fixed
Pro
USD 99 monthly · USD 79 / month with annual commitment

$99/month monthly or $79/month paid annually

Flat · per month Standalone · Fixed

What each plan includes

Feature names follow each vendor’s own pricing page, so verify the wording before treating them as exact equivalents.

Help Scout

Free

Highlights

Just need the basics? The Free plan includes 5 users, 1 Inbox, and 1 Docs site.

Included

Highlights

The Free plan gives you 5 users, 1 Inbox, and 1 Docs site.

Included

Highlights

Just need the basics?

Included

Pure Chat

Growth

Plan card

4 users/operators included

Included

Plan card

1 website

Included

Plan card

100 SMS notifications

Included

Plan card

Unlimited chats

Included

Pro

Plan card

10 users/operators included

Included

Plan card

Unlimited websites

Included

Plan card

1,000 SMS notifications

Included

Plan card

Remove Pure Chat branding

Included

How their prices changed

Each dated row shows the public prices observed when that vendor’s pricing page changed.

Help Scout

  1. Source
    • Free: Free

Pure Chat

  1. Source
    • Growth: USD 49 monthly · USD 39 / month with annual commitment
    • Pro: USD 99 monthly · USD 79 / month with annual commitment