Intercom vs LiveChat

See how their public offers line up before you choose your own position. Prices stay in the currency, billing schedule, and charged unit each vendor publishes.

Intercom

See full pricing history

USD · US · source: www.intercom.com

Plan	Pricing	Charged by	Offer type
Essential	USD 29 monthly $29 per seat/month plus Fin from $0.99 per outcome	Seat · per user or agent	Standalone · Fixed
Advanced	USD 85 monthly $85 per seat/month plus Fin from $0.99 per outcome	Seat · per user or agent	Standalone · Fixed
Expert	USD 132 monthly $132 per seat/month plus Fin from $0.99 per outcome	Seat · per user or agent	Standalone · Fixed

LiveChat

See full pricing history

USD · US · source: www.livechat.com

Plan	Pricing	Charged by	Offer type
Starter	USD 25 monthly · USD 19 / month with annual commitment $ 19 /mo per person billed annually. Price / month (billed monthly) $25	Seat · per person	Standalone · Fixed
Team	USD 59 monthly · USD 49 / month with annual commitment $ 49 /mo per person billed annually. Price / month (billed monthly) $59 per person	Seat · per person	Standalone · Fixed
Business	USD 89 monthly · USD 79 / month with annual commitment $ 79 /mo per person billed annually. Price / month (billed monthly) $89 per person	Seat · per person	Standalone · Fixed
Enterprise	Contact sales Let's talk. Request a call	Seat	Standalone · Contact sales

What each plan includes

Feature names follow each vendor’s own pricing page, so verify the wording before treating them as exact equivalents.

Intercom

Essential

Plan card Messenger: Included
Plan card Shared inbox and ticketing: Included
Plan card Pre-built reports: Included
Plan card Public help center: Included

Advanced

Plan card Multiple team inboxes: Included
Plan card Workflow automation: Included
Plan card Round-robin assignment: Included
Plan card Private help center: Included

Expert

Plan card SSO and identity management: Included
Plan card HIPAA support: Included
Plan card Service-level agreements: Included
Plan card Multibrand messenger: Included

LiveChat

Starter

Key features Text Intelligence: Included
Key features Traffic tracking: up to 100 visitors

Limited
Key features Recurring campaigns: 1 campaign

Limited
Key features Chat history: 60-day

Limited
Key features Widget customization: Basic widget customization

Limited
Key features 24/7/365 Support: Included
Key features Users: 1 user

Limited
Text Intelligence Reply suggestions: 3 sources

Limited

Team

Key features Text Intelligence: Included
Key features Traffic tracking: up to 400 visitors

Limited
Key features Campaigns: Unlimited campaigns

Included
Key features Chat history: Unlimited chat history

Included
Key features Widget customization: Full widget customization

Included
Key features Basic reporting: Included
Key features Users: Unlimited users

Limited
Text Intelligence Reply suggestions: 10 sources

Limited

Business

Key features Text Intelligence: Included
Key features Traffic tracking: up to 1000 visitors

Limited
Key features Work scheduler: Included
Key features Staffing prediction: Included
Key features On-demand reporting: Included
Key features Advanced reporting: Included
Key features Agent performance: Included
Key features SMS and Apple Messages for Business: Included
Text Intelligence Reply suggestions: 10 sources

Limited
Key features Users: Unlimited users

Limited

Enterprise

Key features Text Intelligence: Included
Key features Traffic tracking: Customize tracking limit

Included
Key features Support from Product Expert: Included
Key features Dedicated onboarding: Included
Key features White label chat widget: Included
Key features Software engineer support: Included
Key features Single Sign-on (SSO): Included
Key features HIPAA Compliance: Included
Key features Alternative payment terms: Included
Key features Professional services: Included
Key features Service level agreements (SLAs): Included

How their prices changed

Each date shows when a public price was observed, not when it took effect. An archived region or currency can differ, so a currency change is not necessarily a price increase.

Intercom

August 27, 2026
Official pricing page
- Essential: USD 29 monthly
- Advanced: USD 85 monthly
- Expert: USD 132 monthly

LiveChat

September 21, 2026
Official pricing page
- Starter: USD 25 monthly · USD 19 / month with annual commitment
- Team: USD 59 monthly · USD 49 / month with annual commitment
- Business: USD 89 monthly · USD 79 / month with annual commitment
- Enterprise: Contact sales
August 27, 2026
Official pricing page
- Starter: USD 19 monthly
- Team: USD 49 monthly
- Enterprise: Contact sales