Engati vs Smartsupp

See how their public offers line up before you choose your own position. Prices stay in the currency, billing schedule, and charged unit each vendor publishes.

Engati

See full pricing history

USD · US · source: www.engati.ai

Plan	Pricing	Charged by	Offer type
WhatsApp Accelerator	Free Start for free	Flat	Standalone · Free
WhatsApp Growth	Contact sales Start for free Book a Demo	Flat	Standalone · Contact sales
WhatsApp Enterprise	Contact sales Start for free Book a Demo	Flat	Standalone · Contact sales
Omnichannel Pro	Contact sales Start for free Book a demo	Flat	Standalone · Contact sales
Omnichannel Enterprise	Contact sales Start for free Book a Demo	Flat	Standalone · Contact sales

Smartsupp

See full pricing history

USD · US · source: www.smartsupp.com

Plan	Pricing	Charged by	Offer type
Free — Customer Service	Free Free $0	Flat	Standalone · Free
Solo — Customer Service	USD 17 / month with annual commitment $17 / month billed annually · Save $85 / year	Flat	Standalone · Fixed
Plus — Customer Service Highlighted	USD 25 / month with annual commitment $25 / month billed annually · Save $127 / year	Flat	Standalone · Fixed
Expert — Customer Service	USD 83 / month with annual commitment $83 / month billed annually · Save $421 / year	Flat	Standalone · Fixed
Ultimate Enterprise — Customer Service	USD 280 monthly Starts at $280 /month	Flat	Standalone · Starting at
Mira AI Agent — Mira AI Agent	USD 16 / month with annual commitment $16 / month 100 conversations / month billed annually · Save $48 / year	Usage · 100 conversations / month	Standalone · Starting at
Unlimited AI Agents — Mira AI Agent	Contact sales Let's talk	Flat	Standalone · Contact sales

What each plan includes

Feature names follow each vendor’s own pricing page, so verify the wording before treating them as exact equivalents.

Engati

WhatsApp Accelerator

Highlights Broadcast & Scheduling: Included
Highlights WhatsApp Inbox: Included
Highlights Basic Automation (Welcome, OOO): Included
Highlights GSheets integration: Included
Highlights Add upto 5 agents: 5

Limited
Highlights Analytics for Broadcasts & Livechat: Included
Highlights Message templates catalog: Included
Highlights Retargeting Campaigns: Included
Highlights Click to WhatsApp Ads (CTWA): Included
Highlights 1 WhatsApp API: 1

Included
Highlights Green tick assistance: Included

WhatsApp Growth

Highlights Advanced chatbot flows: Included
Highlights Custom campaign flows: Included
Highlights Native CRM integration: Included
Highlights Access to WhatsApp flows: Included
Highlights Advanced Analytics with CTWA, Chatbot, and Campaigns: Included
Highlights Run intent based campaigns: Included
Highlights FAQs: Included
Highlights 1000 MAUs: 1000

Limited

WhatsApp Enterprise

Highlights eSenseGPT - GenAI powered conversations: Included
Highlights Multiple digital channels: Included
Highlights Omnichannel Livechat Inbox: Included
Highlights Custom app integrations: Included
Highlights Unlimited chatbot flows: Included
Highlights Full-view Analytics: Included
Highlights LLM integrations: Included
Highlights Voice integration: Included
Highlights Access to Multiple messaging languages: Included
Highlights Custom MAUs: Included

Omnichannel Pro

Highlights WhatsApp + 1 additional digital channel of your choosing: Included
Highlights Broadcast & Scheduling: Included
Highlights Omnichannel Livechat Inbox: Included
Highlights Add upto 5 agents: 5

Limited
Highlights Custom chatbot flows: Included
Highlights Custom app integrations: Included
Highlights Full-view Analytics: Included
Highlights Message templates catalog: Included
Highlights Access to chatbot template catalog: Included
Highlights Access to all WhatsApp features (CTWA, Payments, Commerce): Included
Highlights LLM integrated Docusense: Included
Highlights Run intent based campaigns: Included
Highlights FAQs: Included
Highlights 1000 MAUs: 1000

Limited

Omnichannel Enterprise

Highlights eSenseGPT - GenAI powered conversations: Included
Highlights Multiple digital channels: Included
Highlights Unlimited chatbot flows: Included
Highlights Message templates catalog: Included
Highlights LLM integrations: Included
Highlights Voice integration: Included
Highlights Multiple messaging languages: Included
Highlights Custom MAUs: Included

Smartsupp

Free — Customer Service

Operators Operators: 1

Included
Number of websites Number of websites: 1

Included
Conversations history Conversations history: 14 days

Limited
Conversations volume Conversations volume: 25 conversations per month

Limited
Communication channels Live chat: Included
Communication channels Facebook Messenger: Included
Communication channels WhatsApp: Included
Communication channels Connected e-mail addresses: Excluded
AI Reply Assists AI Reply Assists: Excluded
Basic features Personal shortcuts: 1

Limited
Automated workflows & messages Automatic Messages: 1 message template

Limited
Automated workflows & messages Automation Workflows: Excluded
MCP & API MCP & API: Excluded
Services Premium support: Excluded

Solo — Customer Service

Operators Operators: 1

Included
Number of websites Number of websites: 1

Included
Conversations history Conversations history: 1 year

Included
Conversations volume Conversations volume: unlimited

Included
Communication channels Live chat: Included
Communication channels Facebook Messenger: Included
Communication channels WhatsApp: Included
Communication channels Connected e-mail addresses: 3 email addresses

Included
Automated workflows & messages Basic automated messages: Included
AI Reply Assists AI Reply Assists: 50 / month

Limited
Basic features Personal shortcuts: unlimited

Included
Automated workflows & messages Automatic Messages: unlimited

Included
Automated workflows & messages Automation Workflows: Excluded
MCP & API MCP & API: Excluded
Services Premium support: Excluded

Plus — Customer Service

Operators Operators: 3

Included
Number of websites Number of websites: 1

Included
Conversations history Conversations history: 1 year

Included
Conversations volume Conversations volume: unlimited

Included
Communication channels Live chat: Included
Communication channels Facebook Messenger: Included
Communication channels WhatsApp: Included
Communication channels Connected e-mail addresses: 10 email addresses

Included
Automated workflows & messages Automated workflows: Included
MCP & API MCP & API: Included
AI Reply Assists AI Reply Assists: 250 / month

Limited
Basic features Personal shortcuts: unlimited

Included
MCP & API API Tokens: 10

Included
MCP & API Webhooks: 1

Included
Services Premium support: Excluded

Expert — Customer Service

Operators Operators: 5+ (upgradable)

Included
Number of websites Number of websites: 3

Included
Conversations history Conversations history: 3 years

Included
Conversations volume Conversations volume: unlimited

Included
Communication channels Live chat: Included
Communication channels Facebook Messenger: Included
Communication channels WhatsApp: Included
Communication channels Connected e-mail addresses: 50 email addresses

Included
Automated workflows & messages Automated workflows: Included
Services Premium support: Included
MCP & API MCP & API: Included
AI Reply Assists AI Reply Assists: 500 / month

Limited
Basic features Personal shortcuts: unlimited

Included
MCP & API API Tokens: 25

Included
MCP & API Webhooks: 3

Included

Ultimate Enterprise — Customer Service

Operators Operators: custom

Included
Number of websites Number of websites: Custom limit

Included
Conversations history Conversations history: 3 years

Included
Conversations volume Conversations volume: unlimited

Included
Communication channels Connected e-mail addresses: custom limit

Included
Highlights Individual limits: Included
Highlights Custom setup and integrations: Included
Services Dedicated account manager: Included
MCP & API API & data exports: Included
Highlights Payment via wire transfer: Included
AI Reply Assists AI Reply Assists: Custom limit

Included
Services Premium support: Included

Mira AI Agent — Mira AI Agent

Core features Number of AI agents: 1 AI Agent

Included
Core features Conversations / month: 100, upgradable to 5 000

Limited
Highlights Working 24/7: Included
Knowledge Knows up to 30 000 products: up to 30 000 products

Included
Knowledge Website scrape: 20 content pages

Limited
Core features Your voice, your rules: Included
Other Handover to human agent: Included
Core features Answering FAQs: Included
Core features Recommending products: Included
Core features Multi-language support: Included
Knowledge Custom questions: 30

Limited
Support Premium onboarding support: Excluded

Unlimited AI Agents — Mira AI Agent

Core features Number of AI agents: Unlimited AI Agents

Included
Core features Conversations / month: custom

Included
Highlights Working 24/7: Included
Knowledge Independent knowledge per agent: Included
Knowledge Custom memory size: custom

Included
Other Handover to human agent: Included
Knowledge Website scrape: custom

Included
Knowledge Product feed: custom

Included
Knowledge Custom questions: custom

Included
Support Premium onboarding support: Included

How their prices changed

Each date shows when a public price was observed, not when it took effect. An archived region or currency can differ, so a currency change is not necessarily a price increase.

Engati

September 21, 2026
Official pricing page
- WhatsApp Accelerator: Free
- WhatsApp Growth: Contact sales
- WhatsApp Enterprise: Contact sales
- Omnichannel Pro: Contact sales
- Omnichannel Enterprise: Contact sales
August 27, 2026
Official pricing page
- WhatsApp Accelerator — primary: Free

Smartsupp

September 21, 2026
Official pricing page
- Free — Customer Service: Free
- Solo — Customer Service: USD 17 / month with annual commitment
- Plus — Customer Service: USD 25 / month with annual commitment
- Expert — Customer Service: USD 83 / month with annual commitment
- Ultimate Enterprise — Customer Service: USD 280 monthly
- Mira AI Agent — Mira AI Agent: USD 16 / month with annual commitment
- Unlimited AI Agents — Mira AI Agent: Contact sales
August 27, 2026
Official pricing page
- Free: Free