Freshdesk vs Saysimple

See how their public offers line up before you choose your own position. Prices stay in the currency, billing schedule, and charged unit each vendor publishes.

Freshdesk

See full pricing history

USD · US · source: www.freshworks.com

Plan	Pricing	Charged by	Offer type
Growth	USD 19 / month with annual commitment $19/agent/month billed annually	Seat · per user or agent	Standalone · Fixed
Pro Highlighted	USD 55 / month with annual commitment $55/agent/month billed annually	Seat · per user or agent	Standalone · Fixed
Enterprise	USD 89 / month with annual commitment $89/agent/month billed annually	Seat · per user or agent	Standalone · Fixed

Saysimple

See full pricing history

EUR · US · source: www.saysimple.com

Plan	Pricing	Charged by	Offer type
Grow	EUR 139 monthly · EUR 119 / month with annual commitment €119 /month €139 per month	Flat · /month	Standalone · Fixed
Scale Highlighted	EUR 349 monthly · EUR 289 / month with annual commitment €289 /month €349 per month	Flat · /month	Standalone · Fixed

What each plan includes

Feature names follow each vendor’s own pricing page, so verify the wording before treating them as exact equivalents.

Freshdesk

Growth

Plan card Ticketing and shared inbox: Included
Plan card Freddy AI Agent sessions: Included
Plan card Analytics and reporting: Included
Plan card Threads and tasks: Included

Pro

Plan card Intelligent routing: Included
Plan card Multiple SLA policies: Included
Plan card External collaborators: Included
Plan card Advanced reporting: Included

Enterprise

Plan card Sandbox: Included
Plan card Audit logs: Included
Plan card Allowed domains: Included
Plan card IP whitelisting: Included

Saysimple

Grow

Included in the package Users: 3

Included
Included in the package Contacts included: 2.000

Included
Included in the package Conversation history: 90 days

Included
Included in the package WhatsApp channels included: 1

Included
General features Flow Builder: Available as add-on

Excluded
General features Zapier integration: Available as add-on

Excluded
General features API, webhooks & plug-in development kit: Excluded
General features Custom integration: Excluded
General features Customer succes manager: Excluded

Scale

Included in the package Users: 5

Included
Included in the package Contacts included: 5.000

Included
Included in the package Conversation history: 365 days

Included
Included in the package WhatsApp channels included: 2

Included
General features Flow Builder: Included
General features Zapier integration: Included
General features API, webhooks & plug-in development kit: Included
General features Custom integration: Included
General features Customer succes manager: Included

How their prices changed

Each dated row shows the public prices observed when that vendor’s pricing page changed.

Freshdesk

August 27, 2026 Source
- Growth: USD 19 / month with annual commitment
- Pro: USD 55 / month with annual commitment
- Enterprise: USD 89 / month with annual commitment

Saysimple

August 27, 2026 Source
- Grow: EUR 139 monthly · EUR 119 / month with annual commitment
- Scale: EUR 349 monthly · EUR 289 / month with annual commitment
August 27, 2026 Source
- Grow: EUR 139 monthly
- Scale: EUR 349 monthly