Intercom vs Letterbook

See how their public offers line up before you choose your own position. Prices stay in the currency, billing schedule, and charged unit each vendor publishes.

Intercom

See full pricing history

USD · US · source: www.intercom.com

Plan	Pricing	Charged by	Offer type
Essential	USD 29 monthly $29 per seat/month plus Fin from $0.99 per outcome	Seat · per user or agent	Standalone · Fixed
Advanced	USD 85 monthly $85 per seat/month plus Fin from $0.99 per outcome	Seat · per user or agent	Standalone · Fixed
Expert	USD 132 monthly $132 per seat/month plus Fin from $0.99 per outcome	Seat · per user or agent	Standalone · Fixed

Letterbook

See full pricing history

USD · US · source: www.letterbook.ai

Plan	Pricing	Charged by	Offer type
Starter — default	USD 50 monthly · USD 50 / month with annual commitment $50 per month	Flat · per month	Standalone · Fixed
Growth — default Highlighted	USD 200 monthly · USD 200 / month with annual commitment $200 per month	Flat · per month	Standalone · Fixed
Enterprise — default	Contact sales Let's talk per month	Flat · per month	Standalone · Contact sales

What each plan includes

Feature names follow each vendor’s own pricing page, so verify the wording before treating them as exact equivalents.

Intercom

Essential

Plan card Messenger: Included
Plan card Shared inbox and ticketing: Included
Plan card Pre-built reports: Included
Plan card Public help center: Included

Advanced

Plan card Multiple team inboxes: Included
Plan card Workflow automation: Included
Plan card Round-robin assignment: Included
Plan card Private help center: Included

Expert

Plan card SSO and identity management: Included
Plan card HIPAA support: Included
Plan card Service-level agreements: Included
Plan card Multibrand messenger: Included

Letterbook

Starter — default

Highlights Seats: 3 seats

Included
Highlights Tickets per month: 300 tickets / month

Included
Highlights Integrations: Integrate your database & Stripe

Included
Highlights Inbox: Unified inbox for all your channels

Included

Growth — default

Highlights Seats: 10 seats

Included
Highlights Tickets per month: 1,000 tickets / month

Included
Highlights Channels and integrations: All channels and integrations

Included
Highlights Support: Priority support

Included

Enterprise — default

Highlights Seats: Custom seats

Included
Highlights Tickets per month: 3,000+ tickets / month

Included
Highlights Security: SSO & SAML

Included
Highlights Account management: Dedicated account manager

Included

How their prices changed

Each dated row shows the public prices observed when that vendor’s pricing page changed.

Intercom

August 27, 2026 Source
- Essential: USD 29 monthly
- Advanced: USD 85 monthly
- Expert: USD 132 monthly

Letterbook

August 27, 2026 Source
- Starter — default: USD 50 monthly · USD 50 / month with annual commitment
- Growth — default: USD 200 monthly · USD 200 / month with annual commitment
- Enterprise — default: Contact sales