Engati vs Freshchat

See how their public offers line up before you choose your own position. Prices stay in the currency, billing schedule, and charged unit each vendor publishes.

Engati

See full pricing history

USD · US · source: www.engati.ai

Plan	Pricing	Charged by	Offer type
WhatsApp Accelerator	Free Start for free	Flat	Standalone · Free
WhatsApp Growth	Contact sales Start for free Book a Demo	Flat	Standalone · Contact sales
WhatsApp Enterprise	Contact sales Start for free Book a Demo	Flat	Standalone · Contact sales
Omnichannel Pro	Contact sales Start for free Book a demo	Flat	Standalone · Contact sales
Omnichannel Enterprise	Contact sales Start for free Book a Demo	Flat	Standalone · Contact sales

Freshchat

See full pricing history

USD · US · source: www.freshworks.com

Plan	Pricing	Charged by	Offer type
Free	Free $0 for up to 10 agents	Flat · per month	Standalone · Free
Growth	USD 19 / month with annual commitment $19/agent/month billed annually	Unit · per agent per month, billed annually	Standalone · Fixed
Pro Highlighted	USD 49 / month with annual commitment $49/agent/month billed annually	Unit · per agent per month, billed annually	Standalone · Fixed
Enterprise	USD 79 / month with annual commitment $79/agent/month billed annually	Unit · per agent per month, billed annually	Standalone · Fixed

What each plan includes

Feature names follow each vendor’s own pricing page, so verify the wording before treating them as exact equivalents.

Engati

WhatsApp Accelerator

Highlights Broadcast & Scheduling: Included
Highlights WhatsApp Inbox: Included
Highlights Basic Automation (Welcome, OOO): Included
Highlights GSheets integration: Included
Highlights Add upto 5 agents: 5

Limited
Highlights Analytics for Broadcasts & Livechat: Included
Highlights Message templates catalog: Included
Highlights Retargeting Campaigns: Included
Highlights Click to WhatsApp Ads (CTWA): Included
Highlights 1 WhatsApp API: 1

Included
Highlights Green tick assistance: Included

WhatsApp Growth

Highlights Advanced chatbot flows: Included
Highlights Custom campaign flows: Included
Highlights Native CRM integration: Included
Highlights Access to WhatsApp flows: Included
Highlights Advanced Analytics with CTWA, Chatbot, and Campaigns: Included
Highlights Run intent based campaigns: Included
Highlights FAQs: Included
Highlights 1000 MAUs: 1000

Limited

WhatsApp Enterprise

Highlights eSenseGPT - GenAI powered conversations: Included
Highlights Multiple digital channels: Included
Highlights Omnichannel Livechat Inbox: Included
Highlights Custom app integrations: Included
Highlights Unlimited chatbot flows: Included
Highlights Full-view Analytics: Included
Highlights LLM integrations: Included
Highlights Voice integration: Included
Highlights Access to Multiple messaging languages: Included
Highlights Custom MAUs: Included

Omnichannel Pro

Highlights WhatsApp + 1 additional digital channel of your choosing: Included
Highlights Broadcast & Scheduling: Included
Highlights Omnichannel Livechat Inbox: Included
Highlights Add upto 5 agents: 5

Limited
Highlights Custom chatbot flows: Included
Highlights Custom app integrations: Included
Highlights Full-view Analytics: Included
Highlights Message templates catalog: Included
Highlights Access to chatbot template catalog: Included
Highlights Access to all WhatsApp features (CTWA, Payments, Commerce): Included
Highlights LLM integrated Docusense: Included
Highlights Run intent based campaigns: Included
Highlights FAQs: Included
Highlights 1000 MAUs: 1000

Limited

Omnichannel Enterprise

Highlights eSenseGPT - GenAI powered conversations: Included
Highlights Multiple digital channels: Included
Highlights Unlimited chatbot flows: Included
Highlights Message templates catalog: Included
Highlights LLM integrations: Included
Highlights Voice integration: Included
Highlights Multiple messaging languages: Included
Highlights Custom MAUs: Included

Freshchat

Free

Plan card Agents: Up to 10

Included
Plan card Web and mobile chat widget: Included
Plan card Shared inbox and email: Included

Growth

Plan card Social media messengers: Included
Plan card Text messaging: Included
Plan card Reporting and dashboards: Included

Pro

Plan card Multilingual conversations: Included
Plan card Intelligent routing: Included
Plan card Multiple SLA policies: Included

Enterprise

Plan card Skill-based routing: Included
Plan card Audit logs: Included
Plan card Allowed domains and IP whitelisting: Included

How their prices changed

Each date shows when a public price was observed, not when it took effect. An archived region or currency can differ, so a currency change is not necessarily a price increase.

Engati

September 21, 2026
Official pricing page
- WhatsApp Accelerator: Free
- WhatsApp Growth: Contact sales
- WhatsApp Enterprise: Contact sales
- Omnichannel Pro: Contact sales
- Omnichannel Enterprise: Contact sales
August 27, 2026
Official pricing page
- WhatsApp Accelerator — primary: Free

Freshchat

August 27, 2026
Official pricing page
- Free: Free
- Growth: USD 19 / month with annual commitment
- Pro: USD 49 / month with annual commitment
- Enterprise: USD 79 / month with annual commitment