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Helply vs Kayako

See how their public offers line up before you choose your own position. Prices stay in the currency, billing schedule, and charged unit each vendor publishes.

Helply

See full pricing history

USD · US · source: helply.com

Plan Pricing Charged by Offer type
The helpdesk
Free

$0 free forever

 Flat · for your whole team Standalone · Free
The AI agents
USD 0 per outcome · USD 99 monthly minimum

$0.50 per outcome with a $99 monthly minimum. You're only charged at most once per conversation, even if Helply takes multiple actions. Never pay if an agent can't answer, fails to complete an action, or the customer asks for a human.

 Usage · per outcome Standalone · Usage based

Kayako

See full pricing history

USD · US · source: kayako.com

Plan Pricing Charged by Offer type
Kay AI Agent
USD 1 monthly

$1 per fully resolved ticket

 Usage · per stated usage allowance Standalone · Usage based
Kayako One
Contact sales

Talk to a pricing expert

 Flat · per month Standalone · Contact sales

What each plan includes

Feature names follow each vendor’s own pricing page, so verify the wording before treating them as exact equivalents.

Helply

The helpdesk

Included for everyone

Shared inbox, ticketing, and live chat

Included

Included for everyone

Public and private help centers

Included

Included for everyone

Automations, SLAs, and workflows

Included

Included for everyone

All integrations, API, and webhooks

Included

Included for everyone

SSO, roles, 2FA, and audit logs

Included

The AI agents

Kayako

Kay AI Agent

Plan card

AI issue resolution

Included

Plan card

No seat fees

Included

Plan card

No setup fees

Included

Plan card

No charge for escalations

Included

Kayako One

Plan card

Unified inbox

Included

Plan card

Ticketing system

Included

Plan card

Knowledge base

Included

Plan card

Live chat widget

Included

How their prices changed

Each date shows when a public price was observed, not when it took effect. An archived region or currency can differ, so a currency change is not necessarily a price increase.

Helply

  1. Official pricing page
    • The helpdesk: Free
    • The AI agents: USD 0 per outcome · USD 99 monthly minimum
  2. Official pricing page
    • Per-ticket pricing — Standard: USD 1 / month with annual commitment