Desku.io vs Fini AI

See how their public offers line up before you choose your own position. Prices stay in the currency, billing schedule, and charged unit each vendor publishes.

Desku.io

See full pricing history

USD · US · source: desku.io

Plan	Pricing	Charged by	Offer type
Free	Free $0 /mo	Flat · /mo	Standalone · Free
Growth	USD 39 monthly $39 /mo	Flat · /mo	Standalone · Fixed
Advance	USD 79 monthly $79 /mo	Flat · /mo	Standalone · Fixed
Business	USD 179 monthly $179 /mo	Flat · /mo	Standalone · Fixed
Enterprise	Contact sales	Flat	Standalone · Contact sales

Fini AI

See full pricing history

USD · US · source: www.usefini.com

Plan	Pricing	Charged by	Offer type
Growth	USD 0 per resolved ticket $0.89 /resolved ticket. Total tickets included every month 3,000 tickets upto. Go past the allowance and the extra bills at a flat per-resolution rate. Overage past monthly allowance $0.89 per resolution (overage table: 2,000 resolutions). Unused allowance rolls forward one month. No per-seat fees.	Usage · /resolved ticket	Standalone · Usage based
Scale Highlighted	USD 0 per resolved ticket $0.69 /resolved ticket. Most Chosen. Total tickets included every month 10,000 tickets upto. Go past the allowance and the extra bills at a flat per-resolution rate. Overage past monthly allowance $0.69 per resolution (overage table: 8,000 resolutions). Unused allowance rolls forward one month. No per-seat fees.	Usage · /resolved ticket	Standalone · Usage based
Enterprise	USD 0 per resolved ticket $0.49 /resolved ticket. Contact us. Total tickets included every month Unlimited tickets upto. PER RESOLUTION · ENTERPRISE from $0.49. Overage: Contact us. Unused allowance rolls forward one month. No per-seat fees.	Usage · /resolved ticket	Standalone · Usage based

What each plan includes

Feature names follow each vendor’s own pricing page, so verify the wording before treating them as exact equivalents.

Desku.io

Free

Highlights Website Chat Widget: Included
Highlights Agents: 2

Included
Highlights Customer Profiles: 200

Included
Team Inbox Shared Inboxes: 1

Included
Channels Chat Widget: 1

Included
Channels Chat Bot: 1

Included
Chat Widget Proactive Messages (Eyecatchers): 1

Included
Workflow Conditional Flows (Automation): 1

Included
Knowledgebase Maximum Knowledgebases: 1

Included
Integrations & Apps Ecwid: 1 Store

Included
Integrations & Apps Shopline: 1 Store

Included

Growth

Highlights Shared Email Inbox: Included
Highlights Agents: 6

Included
Highlights Customer Profiles: 5,000

Included
Team Inbox Shared Inboxes: 5

Included
Artificial Intelligence Eva AI Unlimited: Included
Artificial Intelligence Eva AI with BYOK: Included
Channels Chat Widget: 1

Included
Channels Chat Bot: 1

Included
Highlights Ticket Automation: Limited
Integrations & Apps Integrations: Limited
Chat Widget Proactive Messages (Eyecatchers): 3

Included
Workflow Conditional Flows (Automation): 3

Included
Knowledgebase Maximum Knowledgebases: 1

Included
Integrations & Apps Shopify: 1 Store

Included
Integrations & Apps WooCommerce: 1 Store

Included
Integrations & Apps Ecwid: 1 Store

Included
Integrations & Apps Shopline: 1 Store

Included

Advance

Highlights Customer Data Management: Included
Highlights Agents: 12

Included
Highlights Customer Profiles: 50,000

Included
Team Inbox Shared Inboxes: Unlimited

Included
Artificial Intelligence Eva AI Unlimited: Included
Artificial Intelligence Eva AI with BYOK: Included
Artificial Intelligence Copilot Addon: Included
Channels Chat Widgets: 2

Included
Channels Chat Bots: 2

Included
Highlights Ticket Automation: Limited
Integrations & Apps Shopify & WooCommerce: Included
Channels Facebook Page: 1

Included
Channels Instagram Account: 1

Included
Chat Widget White Label & CNAME: Included
Highlights Custom Apps: Included
Team Inbox CSAT: Included
Highlights Visitor Journey Tracking: Included
Chat Widget Proactive Messages (Eyecatchers): 3

Included
Workflow Conditional Flows (Automation): 10

Included
Knowledgebase Maximum Knowledgebases: 1

Included
Integrations & Apps Shopify: 3 Stores

Included
Integrations & Apps WooCommerce: 3 Stores

Included
Integrations & Apps Ecwid: 3 Store

Included
Integrations & Apps Shopline: 3 Store

Included

Business

Highlights AI-Powered Automations: Included
Highlights Agents: 25

Included
Highlights Agents Addon: Included
Highlights Customer Profiles: 200,000

Included
Team Inbox Shared Inboxes: Unlimited

Included
Artificial Intelligence Eva AI Unlimited: Included
Artificial Intelligence Eva AI with BYOK: Included
Artificial Intelligence Copilot & Agent Addon: Included
Channels Chat Widgets: 2

Included
Channels Chat Bots: 2

Included
Workflow Advanced Rules: 10

Included
Integrations & Apps Integrations: Included
Channels All Major Channels: Included
Chat Widget White Label & CNAME: Included
Highlights Custom Apps: Included
Team Inbox CSAT: Included
Highlights Visitor Journey Tracking: Included
Highlights SLA: Included
Highlights Webhook Access: Included
Highlights Ticket Collision: Included
Chat Widget Proactive Messages (Eyecatchers): 3

Included
Knowledgebase Maximum Knowledgebases: Multiple

Included
Integrations & Apps Shopify: 3 Stores

Included
Integrations & Apps WooCommerce: 3 Stores

Included
Integrations & Apps Ecwid: 3 Store

Included
Integrations & Apps Shopline: 3 Store

Included
Channels Facebook Messenger: 3

Included
Channels Instagram: 3

Included

Enterprise

Fini AI

Growth

What's included Whole platform: Included
What's included Implementation: Included

Included
What's included Voice AI, with standard rate card: Included
What's included Shared customer success: Included
What's included Priority email support: Included
What's included Monthly ticket allowance: 3,000 tickets

Limited
Scale extras White-glove onboarding: Excluded
Scale extras Dedicated AI engineer: Excluded
Security & Quality SSO & SAML: Excluded
Custom Actions (Scale Extras) Slack agent: Excluded
Custom Actions (Scale Extras) Custom API actions: Excluded
Custom Actions (Scale Extras) Multi-language support: Excluded
Custom Actions (Scale Extras) Nightly Knowledge Atlas scan: Excluded
Helpdesk Custom helpdesk integration: Excluded
Critical Priority Functions (Enterprise Extras) Dedicated engineer pod: Excluded

Scale

What's included Everything in Growth: Included
What's included White-glove onboarding: Included
What's included Dedicated AI engineer: Included
What's included Nightly Knowledge Atlas scan: Included
What's included Slack agent + SSO: Included
What's included Multi-language support: Included
What's included Monthly ticket allowance: 10,000 tickets

Limited
Custom Actions (Scale Extras) Custom API actions: Included
Custom Actions (Scale Extras) Scheduled reports: Included
Custom Actions (Scale Extras) Outbound webhooks: Included
Custom Actions (Scale Extras) Quarterly business reviews: Included
Security & Quality SSO & SAML: Included
Helpdesk Custom helpdesk integration: Excluded
Critical Priority Functions (Enterprise Extras) Dedicated engineer pod: Excluded
What's included 90-day free pilot: Excluded

Enterprise

What's included Everything in Scale: Included
What's included 90-day free pilot: Included
What's included Dedicated engineer pod: 15-min SLA

Included
What's included Uptime SLA · premium support: Included
What's included Custom helpdesk integration: Included
What's included Admin & audit logs: Included
What's included Monthly ticket allowance: Unlimited tickets

Included
Critical Priority Functions (Enterprise Extras) Hot standby + failover: Included
Critical Priority Functions (Enterprise Extras) Data residency + BAA/DPA: Included
Critical Priority Functions (Enterprise Extras) Switching-cost credit: Upto $50,000

Included
Critical Priority Functions (Enterprise Extras) Full decision audit trail: Included
Critical Priority Functions (Enterprise Extras) Hourly knowledge updates: Included
Critical Priority Functions (Enterprise Extras) Model version control: Included
Critical Priority Functions (Enterprise Extras) No price increases: Included
Critical Priority Functions (Enterprise Extras) Quarterly AI researcher sessions: Included

How their prices changed

Each date shows when a public price was observed, not when it took effect. An archived region or currency can differ, so a currency change is not necessarily a price increase.

Desku.io

September 21, 2026
Official pricing page
- Free: Free
- Growth: USD 39 monthly
- Advance: USD 79 monthly
- Business: USD 179 monthly
- Enterprise: Contact sales
August 27, 2026
Official pricing page
- Free: Free
- Growth: USD 39 monthly
- Advance: USD 79 monthly

Fini AI

September 21, 2026
Official pricing page
- Growth: USD 0 per resolved ticket
- Scale: USD 0 per resolved ticket
- Enterprise: USD 0 per resolved ticket
August 27, 2026
Official pricing page
- Growth — default: USD 3600 monthly · USD 3000 / month with annual commitment
- Scale — default: USD 9000 monthly · USD 7500 / month with annual commitment
- Enterprise — default: Contact sales