Kayako vs UJET

See how their public offers line up before you choose your own position. Prices stay in the currency, billing schedule, and charged unit each vendor publishes.

Kayako

See full pricing history

USD · US · source: kayako.com

Plan	Pricing	Charged by	Offer type
Kay AI Agent	USD 1 monthly $1 per fully resolved ticket	Usage · per stated usage allowance	Standalone · Usage based
Kayako One	Contact sales Talk to a pricing expert	Flat · per month	Standalone · Contact sales

UJET

See full pricing history

USD · US · source: ujet.cx

Plan	Pricing	Charged by	Offer type
Basic	USD 65 monthly $65/user/month	Seat · per user per month	Standalone · Fixed
Pro Highlighted	USD 99 monthly $99/user/month	Seat · per user per month	Standalone · Fixed
Enterprise	USD 120 monthly $120/user/month	Seat · per user per month	Standalone · Fixed
Digital	USD 69 monthly $69/user/month	Seat · per user per month	Standalone · Fixed

What each plan includes

Feature names follow each vendor’s own pricing page, so verify the wording before treating them as exact equivalents.

Kayako

Kay AI Agent

Plan card AI issue resolution: Included
Plan card No seat fees: Included
Plan card No setup fees: Included
Plan card No charge for escalations: Included

Kayako One

Plan card Unified inbox: Included
Plan card Ticketing system: Included
Plan card Knowledge base: Included
Plan card Live chat widget: Included

UJET

Basic

Plan card Voice channel: Included
Plan card Standard reports: Included
Plan card CRM adapters: Included
Plan card Web SDK: Included

Pro

Plan card Advanced reports: Included
Plan card APIs and data export: Included
Plan card Mobile SDK: Included
Plan card Premium support: Included

Enterprise

Plan card Chat channel: Included
Plan card Email channel: Included
Plan card SMS and social channels: Included
Plan card Omnichannel engagement: Included

Digital

Plan card Standalone digital suite: Included
Plan card Chat and email: Included
Plan card SMS and social: Included
Plan card In-app voice: Included

How their prices changed

Each dated row shows the public prices observed when that vendor’s pricing page changed.

Kayako

August 27, 2026 Source
- Kay AI Agent: USD 1 monthly
- Kayako One: Contact sales

UJET

August 27, 2026 Source
- Basic: USD 65 monthly
- Pro: USD 99 monthly
- Enterprise: USD 120 monthly
- Digital: USD 69 monthly