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Front vs Thena

See how their public offers line up before you choose your own position. Prices stay in the currency, billing schedule, and charged unit each vendor publishes.

Front

See full pricing history

USD · US · source: front.com

Plan Pricing Charged by Offer type
Starter
USD 25 / month with annual commitment

$25 /seat/mo, up to 10 seats

 Seat · /seat/mo Standalone · Fixed
Professional
USD 65 / month with annual commitment

$65 /seat/mo, up to 50 seats

 Seat · /seat/mo Standalone · Fixed
Enterprise Highlighted
USD 105 monthly

$105 /seat/mo

 Seat · /seat/mo Standalone · Fixed

Thena

See full pricing history

USD · US · source: www.thena.ai

Plan Pricing Charged by Offer type
Starter — Billed annually
USD 29 monthly · USD 29 / month with annual commitment

Billed annually $29 /user/month

 Seat · user/month Standalone · Fixed

What each plan includes

Feature names follow each vendor’s own pricing page, so verify the wording before treating them as exact equivalents.

Front

Starter

Highlights

Seats

Up to 10

Limited

Communication channels

Communication channels

Single channel type

Limited

Key features

Shared inbox and ticketing

Included

Messaging & live chat

Messaging & live chat

Yes, if single channel type

Limited

Front AI

AI Topics

Included

Workflow automation

Workflow automation

Up to 10 rules

Limited

Workspaces

Workspaces

1

Limited

Knowledge base

Knowledge base

Basic

Included

Analytics and reporting

Analytics and reporting

Basic

Limited

User management

User management

Basic

Limited

Front AI

AI Copilot

add-on

Excluded

Front AI

Smart QA

add-on

Excluded

Front AI

Smart CSAT

add-on

Excluded

Front AI

AI Autopilot

add-on

Excluded

Professional

Highlights

Seats

Up to 50

Limited

Communication channels

Communication channels

Omnichannel (email, SMS, social, WhatsApp, etc.)

Included

Key features

Shared inbox and ticketing

Included

Messaging & live chat

Messaging & live chat

Included

Front AI

AI Topics

Included

Workflow automation

Workflow automation

Macros and up to 20 rules

Limited

Workspaces

Workspaces

Up to 5

Limited

Knowledge base

Knowledge base

Customizable

Included

Analytics and reporting

Analytics and reporting

Advanced

Included

User management

User management

SSO, SCIM

Included

Front AI

AI Copilot

add-on

Excluded

Front AI

Smart QA

add-on

Excluded

Front AI

Smart CSAT

add-on

Excluded

Front AI

AI Autopilot

add-on

Excluded

Enterprise

Communication channels

Communication channels

Omnichannel (email, SMS, social, WhatsApp, etc.)

Included

Key features

Shared inbox and ticketing

Included

Messaging & live chat

Messaging & live chat

Included

Front AI

AI Topics

Included

Workflow automation

Workflow automation

Unlimited macros and rules

Included

Key features

Smart rules

Included

Workspaces

Workspaces

Unlimited

Included

Knowledge base

Knowledge base

Customizable and multi-language

Included

Analytics and reporting

Analytics and reporting

Custom reports

Included

User management

User management

SSO, SCIM, and custom roles

Included

Front AI

AI Copilot

included

Included

Front AI

Smart QA

included

Included

Front AI

Smart CSAT

included

Included

Front AI

AI Autopilot

add-on

Excluded

Thena

Starter — Billed annually

Highlights

User seats

Up to 5

Included

Highlights

Tickets per month

Up to 1,000

Included

Highlights

Channels

Slack & email

Included

Highlights

AI Features

AI ticket detection, AI ticket summaries, AI tagging, AI assistant

Included

How their prices changed

Each date shows when a public price was observed, not when it took effect. An archived region or currency can differ, so a currency change is not necessarily a price increase.

Front

  1. Official pricing page
    • Starter: USD 25 / month with annual commitment
    • Professional: USD 65 / month with annual commitment
    • Enterprise: USD 105 monthly
  2. Official pricing page
    • Starter: USD 25 / month with annual commitment
    • Professional: USD 65 / month with annual commitment
    • Enterprise: USD 105 / month with annual commitment
  3. Official pricing page
    • Starter — up to 10 seats: USD 25 monthly · USD 25 / month with annual commitment
    • Professional — up to 50 seats: USD 65 monthly · USD 65 / month with annual commitment
    • Enterprise — most popular: USD 105 monthly · USD 105 / month with annual commitment

Thena

  1. Official pricing page
    • Starter — Billed annually: USD 29 monthly · USD 29 / month with annual commitment