Chatway vs Intercom

See how their public offers line up before you choose your own position. Prices stay in the currency, billing schedule, and charged unit each vendor publishes.

Chatway

See full pricing history

USD · US · source: chatway.app

Plan	Pricing	Charged by	Offer type
Free	Free $0 Free forever	Flat · /month	Standalone · Free
Solo	USD 29 monthly · USD 24 / month with annual commitment $24 $29 Save $60 yearly /month (Billed yearly)	Flat · /month	Standalone · Fixed
Team Highlighted	USD 79 monthly · USD 65 / month with annual commitment $65 $79 Save $168 yearly /month (Billed yearly)	Flat · /month	Standalone · Fixed
Plus	USD 149 monthly · USD 119 / month with annual commitment $119 $149 Save $360 yearly /month (Billed yearly)	Flat · /month	Standalone · Fixed

Intercom

See full pricing history

USD · US · source: www.intercom.com

Plan	Pricing	Charged by	Offer type
Essential	USD 29 monthly $29 per seat/month plus Fin from $0.99 per outcome	Seat · per user or agent	Standalone · Fixed
Advanced	USD 85 monthly $85 per seat/month plus Fin from $0.99 per outcome	Seat · per user or agent	Standalone · Fixed
Expert	USD 132 monthly $132 per seat/month plus Fin from $0.99 per outcome	Seat · per user or agent	Standalone · Fixed

What each plan includes

Feature names follow each vendor’s own pricing page, so verify the wording before treating them as exact equivalents.

Chatway

Free

Seats included 1 seat total: 1

Limited
Highlights 30 days chat history: 30 days

Limited
Chat Management FAQs & canned responses: Included
Highlights iOS and Android mobile apps: Included
Highlights Unlimited conversations: Included
Widget Customization & Targeting Widget customization: Included
Integrations & Apps Buttons for social chat channels: Included
Highlights Unlimited contacts: 30 days

Limited
Highlights Unlimited chat history: 30 days

Limited
Highlights Automations: Excluded
Highlights Help Center: Excluded
Highlights Multi-widget support: Excluded
Highlights Setup multiple inboxes: Excluded

Solo

Highlights Everything in Free: Included
Seats included 1 seat total: 1

Included
Highlights Unlimited chat history: Unlimited

Included
Store Integration (Shopify & WooCommerce) Shopify & WooCommerce full sync: Included
Integrations & Apps Integration: Included
Multilingual Support Live translation: Included
Highlights Remove Chatway branding: Included
Highlights Unlimited contacts: Unlimited

Included
Highlights Automations: Excluded
Highlights Help Center: Excluded
Highlights Multi-widget support: Excluded
Highlights Setup multiple inboxes: Excluded

Team

Highlights Everything in Solo: Included
Seats included 4 seats total: 4

Included
Automation & Workflows Automation & Workflows: Included
Highlights Help Center: Included
Highlights Unlimited chat history: Unlimited

Included
Highlights Multi-widget support: Excluded
Highlights Setup multiple inboxes: Excluded

Plus

Highlights Everything in Team: Included
Seats included 10 seats total: 10

Included
Highlights Multiple widgets: Included
Highlights Multiple inboxes: Included
Highlights Priority support: Included
Highlights Multiple help centers: Included
Highlights Unlimited chat history: Unlimited

Included

Intercom

Essential

Plan card Messenger: Included
Plan card Shared inbox and ticketing: Included
Plan card Pre-built reports: Included
Plan card Public help center: Included

Advanced

Plan card Multiple team inboxes: Included
Plan card Workflow automation: Included
Plan card Round-robin assignment: Included
Plan card Private help center: Included

Expert

Plan card SSO and identity management: Included
Plan card HIPAA support: Included
Plan card Service-level agreements: Included
Plan card Multibrand messenger: Included

How their prices changed

Each dated row shows the public prices observed when that vendor’s pricing page changed.

Chatway

August 27, 2026 Source
- Free: Free
- Solo: USD 29 monthly · USD 24 / month with annual commitment
- Team: USD 79 monthly · USD 65 / month with annual commitment
- Plus: USD 149 monthly · USD 119 / month with annual commitment
August 27, 2026 Source
- Free: Free

Intercom

August 27, 2026 Source
- Essential: USD 29 monthly
- Advanced: USD 85 monthly
- Expert: USD 132 monthly