Helply vs Hiver Omni

The helpdesk

Included for everyone

Shared inbox, ticketing, and live chat

Included

Included for everyone

Public and private help centers

Included

Included for everyone

Automations, SLAs, and workflows

Included

Included for everyone

All integrations, API, and webhooks

Included

Included for everyone

SSO, roles, 2FA, and audit logs

Included

The AI agents

Growth

Highlights

AI AgentsResolve requests end to end, analyze conversations, and automate customer operations.

Included

Highlights

AI CopilotHelp your team resolve issues faster with an AI coworker that drafts replies, surfaces answers, and suggests next steps.

Included

Highlights

SkillsDefine step-by-step procedures Hiver AI can follow to resolve complex customer requests across your tools.

Included

Highlights

AI Knowledge BuilderAutomatically detects missing knowledge and recommends content updates across your Help Center, Notion, and other sources.

Included

Highlights

Shared Inbox and ticketingManage team inboxes (like support@) and track every request with clear ownership and full history.

Included

Highlights

OmnichannelManage email, live chat, and self-service support from one unified workspace.

Included

Highlights

24*7 supportRound-the-clock access to Hiver's support team over email and chat.

Included

Highlights

Rule-based AutomationsAutomate repetitive work with rules that trigger actions when certain conditions are met.

Included

Highlights

Pre-built AnalyticsTrack and analyze the conversations your team handles.

Included

Highlights

Basic integrationsConnect everyday tools like Slack to your Shared Inbox.

Included

Highlights

VoiceHandle inbound and outbound calls, alongside other customer conversations.

Included