Productlane vs Spiceworks Cloud Help Desk

See how their public offers line up before you choose your own position. Prices stay in the currency, billing schedule, and charged unit each vendor publishes.

Productlane

See full pricing history

USD · US · source: productlane.com

Plan	Pricing	Charged by	Offer type
Starter	USD 29 monthly $29 per user/month	Flat · published subscription	Standalone · Fixed
Pro Highlighted	USD 59 monthly $59 per user/month	Flat · published subscription	Standalone · Fixed
Scale	USD 99 monthly $99 per user/month	Flat · published subscription	Standalone · Fixed

Spiceworks Cloud Help Desk

See full pricing history

USD · US · source: www.spiceworks.com

Plan	Pricing	Charged by	Offer type
Core	Free Free	Flat · per month	Standalone · Free
Premium Highlighted	USD 6 monthly · USD 5 / month with annual commitment $6/seat/month or $5/seat/month billed annually	Unit · per active employee per month	Standalone · Fixed

What each plan includes

Feature names follow each vendor’s own pricing page, so verify the wording before treating them as exact equivalents.

Productlane

Starter

Official plan card AI resolutions: 25 included

Limited
Official plan card Shared inbox and live chat: Included
Official plan card Feature requests: Included

Pro

Official plan card AI resolutions: 50 included

Limited
Official plan card Shared Slack inbox: Included
Official plan card Reporting and macros: Included

Scale

Official plan card AI resolutions: 100 included

Limited
Official plan card Customer support portal: Included
Official plan card SSO and SLA policies: Included

Spiceworks Cloud Help Desk

Core

Plan card Admin and technician seats: 1–5

Included
Plan card Ticket and incident tracking: Included
Plan card Community support: Included

Premium

Plan card Unlimited seats: Included
Plan card Tasklists and bulk actions: Included
Plan card Customizable reporting and ad-free experience: Included

How their prices changed

Each dated row shows the public prices observed when that vendor’s pricing page changed.

Productlane

August 27, 2026 Source
- Starter: USD 29 monthly
- Pro: USD 59 monthly
- Scale: USD 99 monthly

Spiceworks Cloud Help Desk

August 27, 2026 Source
- Core: Free
- Premium: USD 6 monthly · USD 5 / month with annual commitment