Richpanel vs Tars

See how their public offers line up before you choose your own position. Prices stay in the currency, billing schedule, and charged unit each vendor publishes.

Richpanel

See full pricing history

USD · US · source: www.richpanel.com

Plan	Pricing	Charged by	Offer type
Helpdesk Seats	USD 99 monthly $99 per seat, per month No per-ticket fee on top of the seat. Replies are never metered.	Seat · per seat, per month	Standalone · Fixed
AI Agents	USD 0 per AI handled conversation $0.20 per AI handled conversation A conversation is the whole back-and-forth thread between a customer and the AI, not a single message. Every message in one thread counts as one conversation, so a 10-message exchange is still one conversation. Charged once. No second fee for a ticket the AI resolved	Usage · per AI handled conversation	Standalone · Usage based

Tars

See full pricing history

USD · US · source: hellotars.com

Plan	Pricing	Charged by	Offer type
Freemium	Free $0 /month	Flat · /month	Standalone · Free
Premium	USD 499 monthly $499 /month	Flat · /month	Standalone · Fixed
Enterprise	Contact sales Custom Pricing	Flat	Standalone · Contact sales

What each plan includes

Feature names follow each vendor’s own pricing page, so verify the wording before treating them as exact equivalents.

Richpanel

Helpdesk Seats

Highlights No per-ticket fee: Included
What's included Unified inbox: Included
What's included Round robin and assignment rules: Included
What's included Reporting: Included
What's included Macros and custom fields: Included
What's included Customer context: Included
What's included One-click migration: Included

AI Agents

What's included End-to-end resolution: 70 to 80%

Included
What's included Omnichannel meter: Included
What's included Policy-trained escalation: Included
What's included Model and token budget: Included
What's included QA AI review: 100%

Included
What's included Copilot: Included
What's included Charged once: Included

Tars

Freemium

Highlights Conversations per month: 50

Included
Highlights Basic LLM models: Included
Highlights Knowledge Bases: 5

Included
Highlights Access to help guides: Included
Highlights Community support: Included
Highlights Data encryption: Included
Highlights Data retention: 1 month

Included

Premium

Highlights Conversations required per month: 500 1K 2K 5K 10K

Included
Highlights Advanced LLM models: Included
Highlights Knowledge Bases: 20

Included
Highlights Live Chat support: Included
Highlights ISO & SOC 2 Compliance: Included
Highlights Data retention: 12 months

Included

Enterprise

Highlights Configurable volume: Included
Highlights White-glove onboarding: Included
Highlights Knowledge Bases: Unlimited

Included
Highlights Custom integrations: Included
Highlights Dedicated account manager: Included
Highlights Role-based access control: Included
Highlights HIPAA, ISO, & SOC 2 Compliance: Included
Highlights SSO: Included
Highlights Configurable data retention: Included

How their prices changed

Each date shows when a public price was observed, not when it took effect. An archived region or currency can differ, so a currency change is not necessarily a price increase.

Richpanel

September 21, 2026
Official pricing page
- Helpdesk Seats: USD 99 monthly
- AI Agents: USD 0 per AI handled conversation
August 27, 2026
Official pricing page
- Helpdesk Seats — default: USD 99 monthly · USD 82.17 / month with annual commitment

Tars

September 21, 2026
Official pricing page
- Freemium: Free
- Premium: USD 499 monthly
- Enterprise: Contact sales
August 27, 2026
Official pricing page
- Freemium — default: Free
- Premium — default: USD 499 monthly · USD 414.17 / month with annual commitment