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Respond.io vs Support Hero

See how their public offers line up before you choose your own position. Prices stay in the currency, billing schedule, and charged unit each vendor publishes.

USD · US · source: respond.io

Plan Pricing Charged by Offer type
Starter
USD 99 monthly · USD 79 / month with annual commitment

$ 79 /month $1,188 $948/yr (billed yearly)

Unit · Monthly Active Contacts Standalone · Fixed
Growth Highlighted
USD 199 monthly · USD 159 / month with annual commitment

$ 159 /month $2,388 $1,908/yr (billed yearly)

Unit · Monthly Active Contacts Standalone · Fixed
Advanced
USD 349 monthly · USD 279 / month with annual commitment

$ 279 /month $4,188 $3,348/yr (billed yearly)

Unit · Monthly Active Contacts Standalone · Fixed
Enterprise
Contact sales

Custom

Unit · Monthly Active Contacts Standalone · Contact sales

USD · US · source: www.supporthero.com

Plan Pricing Charged by Offer type
Small
USD 49 monthly

$49/month

Usage · per stated usage allowance Standalone · Fixed
Medium Highlighted
USD 99 monthly

$99/month

Usage · per stated usage allowance Standalone · Fixed
Large
USD 199 monthly

$199/month

Usage · per stated usage allowance Standalone · Fixed
Enterprise
Contact sales

Contact us

Usage · per stated usage allowance Standalone · Contact sales

What each plan includes

Feature names follow each vendor’s own pricing page, so verify the wording before treating them as exact equivalents.

Respond.io

Starter

Usage

Users

5

Included

Usage

Monthly Active Contacts

Unlimited

Included

Usage

AI Credits

5,000

Included

Inbox & Contacts

Team & Custom Inboxes

Included

Inbox & Contacts

Mobile App

Included

AI & Automation

AI Prompt

Included

AI & Automation

AI Assist

Included

Reports

Basic Reports

Included

Platform & Security

Two-Factor Authentication (2FA)

Included

Integrations

Growth Widgets

Included

Growth

Usage

Users

10

Included

Usage

Monthly Active Contacts

Starts with 1,000

Included

Usage

AI Credits

Starts with 10,000

Included

Broadcasts

Broadcasts

Included

AI & Automation

Workflows automation

Included

AI & Automation

AI Agents

Included

Reports

Advanced Reports

Included

Integrations

Zapier & Make Integrations

Included

Integrations

Developer API

Included

Advanced

Usage

Users

10

Included

Usage

Monthly Active Contacts

Starts with 1,000

Included

Usage

AI Credits

Starts with 20,000

Included

Platform & Security

Mask Phone Number & Email Address

Included

Platform & Security

Multiple Workspaces

Included

Integrations

HTTP Requests in Workflows

Included

Integrations

Incoming & Outgoing Webhooks

Included

Platform & Security

Single Sign-On (SSO)

Included

Channels

Custom Channels

Included

Enterprise

Usage

Users

Unlimited

Included

Usage

Monthly Active Contacts

Custom

Included

Usage

AI Credits

Starts with 40,000

Included

Highlights

Unlimited Users

Included

Highlights

Higher limit of workspaces

Included

Highlights

Higher API rate limits

Included

Support Hero

Small

Plan card

1 admin

Included

Plan card

1 language

Included

Plan card

Unlimited articles

Included

Plan card

7-day analytics

Included

Medium

Plan card

3 admins

Included

Plan card

2 languages

Included

Plan card

Unlimited articles

Included

Plan card

Support integrations

Included

Large

Plan card

8 admins

Included

Plan card

4 languages

Included

Plan card

Advanced analytics

Included

Plan card

Priority support

Included

Enterprise

Plan card

Unlimited admins

Included

Plan card

Unlimited languages

Included

Plan card

Unlimited articles

Included

Plan card

Enterprise support

Included

How their prices changed

Each dated row shows the public prices observed when that vendor’s pricing page changed.

Respond.io

  1. Source
    • Starter: USD 99 monthly · USD 79 / month with annual commitment
    • Growth: USD 199 monthly · USD 159 / month with annual commitment
    • Advanced: USD 349 monthly · USD 279 / month with annual commitment
    • Enterprise: Contact sales
  2. Source
    • starter — default: USD 79 monthly · USD 79 / month with annual commitment
    • growth — default: USD 159 monthly · USD 159 / month with annual commitment
    • advanced — default: USD 279 monthly · USD 279 / month with annual commitment

Support Hero

  1. Source
    • Small: USD 49 monthly
    • Medium: USD 99 monthly
    • Large: USD 199 monthly
    • Enterprise: Contact sales