Screendesk vs Supportbench

See how their public offers line up before you choose your own position. Prices stay in the currency, billing schedule, and charged unit each vendor publishes.

Screendesk

See full pricing history

USD · US · source: screendesk.io

Plan	Pricing	Charged by	Offer type
Free	Free €0	Flat	Standalone · Free

Supportbench

See full pricing history

USD · US · source: www.supportbench.com

Plan	Pricing	Charged by	Offer type
Professional	USD 40 monthly · USD 32 / month with annual commitment $40/agent/month or $32/agent/month billed annually	Seat · per user per month	Standalone · Fixed
Enterprise Highlighted	USD 125 monthly · USD 100 / month with annual commitment $125/agent/month or $100/agent/month billed annually	Seat · per user per month	Standalone · Fixed

What each plan includes

Feature names follow each vendor’s own pricing page, so verify the wording before treating them as exact equivalents.

Screendesk

Free

Highlights Unlimited agents: Included
Highlights 10 recordings & bug reports per month: Included
Highlights 10 min recording duration: Included
Highlights 30 days retention: Included
Highlights Video Library: Included
Highlights Helpdesk integrations: Included
Highlights Standard support: Included
Highlights Everything in Free: Included
Highlights Unlimited recordings & bug reports: Included
Highlights Unlimited retention: Included
Highlights Remove Screendesk branding: Included
Highlights Private Folders: Included

Supportbench

Professional

Plan card Email and chat ticketing: Included
Plan card AI search and summaries: Included
Plan card Dynamic SLAs: Included
Plan card Multi-level escalations: Included

Enterprise

Plan card Sandbox environment: Included
Plan card White labeling: Included
Plan card Advanced permissions: Included
Plan card SAML single sign-on: Included

How their prices changed

Each date shows when a public price was observed, not when it took effect. An archived region or currency can differ, so a currency change is not necessarily a price increase.

Screendesk

August 27, 2026
Official pricing page
- Free: Free

Supportbench

August 27, 2026
Official pricing page
- Professional: USD 40 monthly · USD 32 / month with annual commitment
- Enterprise: USD 125 monthly · USD 100 / month with annual commitment