Front vs Gleap

See how their public offers line up before you choose your own position. Prices stay in the currency, billing schedule, and charged unit each vendor publishes.

Front

See full pricing history

USD · US · source: front.com

Plan	Pricing	Charged by	Offer type
Starter	USD 25 / month with annual commitment $25 /seat/mo, up to 10 seats	Seat · /seat/mo	Standalone · Fixed
Professional	USD 65 / month with annual commitment $65 /seat/mo, up to 50 seats	Seat · /seat/mo	Standalone · Fixed
Enterprise Highlighted	USD 105 monthly $105 /seat/mo	Seat · /seat/mo	Standalone · Fixed

Gleap

See full pricing history

USD · US · source: www.gleap.io

Plan	Pricing	Charged by	Offer type
Starter	USD 59 monthly · USD 49 / month with annual commitment $49/mo billed annually ($59/mo billed monthly)	Flat · /mo	Standalone · Fixed
Team	USD 179 monthly · USD 149 / month with annual commitment $149/mo billed annually ($179/mo billed monthly)	Flat · /mo	Standalone · Fixed
Pro	USD 359 monthly · USD 299 / month with annual commitment $299/mo billed annually ($359/mo billed monthly)	Flat · /mo	Standalone · Fixed
Enterprise	USD 1199 monthly · USD 999 / month with annual commitment from $999/mo billed annually (from $1,199/mo billed monthly)	Flat · /mo	Standalone · Starting at

What each plan includes

Feature names follow each vendor’s own pricing page, so verify the wording before treating them as exact equivalents.

Front

Starter

Highlights Seats: Up to 10

Limited
Communication channels Communication channels: Single channel type

Limited
Key features Shared inbox and ticketing: Included
Messaging & live chat Messaging & live chat: Yes, if single channel type

Limited
Front AI AI Topics: Included
Workflow automation Workflow automation: Up to 10 rules

Limited
Workspaces Workspaces: 1

Limited
Knowledge base Knowledge base: Basic

Included
Analytics and reporting Analytics and reporting: Basic

Limited
User management User management: Basic

Limited
Front AI AI Copilot: add-on

Excluded
Front AI Smart QA: add-on

Excluded
Front AI Smart CSAT: add-on

Excluded
Front AI AI Autopilot: add-on

Excluded

Professional

Highlights Seats: Up to 50

Limited
Communication channels Communication channels: Omnichannel (email, SMS, social, WhatsApp, etc.)

Included
Key features Shared inbox and ticketing: Included
Messaging & live chat Messaging & live chat: Included
Front AI AI Topics: Included
Workflow automation Workflow automation: Macros and up to 20 rules

Limited
Workspaces Workspaces: Up to 5

Limited
Knowledge base Knowledge base: Customizable

Included
Analytics and reporting Analytics and reporting: Advanced

Included
User management User management: SSO, SCIM

Included
Front AI AI Copilot: add-on

Excluded
Front AI Smart QA: add-on

Excluded
Front AI Smart CSAT: add-on

Excluded
Front AI AI Autopilot: add-on

Excluded

Enterprise

Communication channels Communication channels: Omnichannel (email, SMS, social, WhatsApp, etc.)

Included
Key features Shared inbox and ticketing: Included
Messaging & live chat Messaging & live chat: Included
Front AI AI Topics: Included
Workflow automation Workflow automation: Unlimited macros and rules

Included
Key features Smart rules: Included
Workspaces Workspaces: Unlimited

Included
Knowledge base Knowledge base: Customizable and multi-language

Included
Analytics and reporting Analytics and reporting: Custom reports

Included
User management User management: SSO, SCIM, and custom roles

Included
Front AI AI Copilot: included

Included
Front AI Smart QA: included

Included
Front AI Smart CSAT: included

Included
Front AI AI Autopilot: add-on

Excluded

Gleap

Starter

Highlights Team seats: 1

Included
Highlights Projects: 1

Included
Highlights Outbound messaging: Excluded
Highlights Remove Gleap branding: Excluded
Highlights Custom domain: Excluded
Highlights Session replay: Excluded
Highlights Console logs: Excluded
Highlights Custom data: Excluded
Highlights Surveys: Excluded
Highlights Native integrations: Jira, Trello, Slack

Limited
Highlights In-app bug reporting: Excluded
Highlights Feature roadmap: Excluded
Highlights Knowledge base: Excluded
Highlights Kai Resolve: Excluded
Highlights Kai Code: Excluded
Highlights Kai PM: Excluded
Highlights Custom agents: Excluded
Highlights AI model selection: Excluded
Highlights Discount on AI tokens: Excluded
Highlights Single sign-on: Excluded
Highlights Bring your own key: Excluded
Highlights Invoice billing: Excluded
Highlights Custom MAU limit: Excluded
Highlights Dedicated customer success manager: Excluded
Highlights Custom SLA: Excluded

Team

Highlights Team seats: Unlimited

Included
Highlights Projects: Unlimited

Included
Highlights Outbound messaging: Included
Highlights Remove Gleap branding: Included
Highlights Custom domain: Included
Highlights Session replay: Included
Highlights Console logs: Included
Highlights Custom data: Included
Highlights Surveys: Included
Highlights Native integrations: All

Included
Highlights In-app bug reporting: Included
Highlights Feature roadmap: Included
Highlights Knowledge base: Included
Highlights Kai Resolve: Excluded
Highlights Kai Code: Excluded
Highlights Kai PM: Excluded
Highlights Custom agents: Excluded
Highlights AI model selection: Excluded
Highlights Discount on AI tokens: Excluded
Highlights Single sign-on: Excluded
Highlights Bring your own key: Excluded
Highlights Invoice billing: Excluded
Highlights Custom MAU limit: Excluded
Highlights Dedicated customer success manager: Excluded
Highlights Custom SLA: Excluded

Pro

Highlights Team seats: Unlimited

Included
Highlights Projects: Unlimited

Included
Highlights Outbound messaging: Included
Highlights Remove Gleap branding: Included
Highlights Custom domain: Included
Highlights Session replay: Included
Highlights Console logs: Included
Highlights Custom data: Included
Highlights Surveys: Included
Highlights Native integrations: All

Included
Highlights In-app bug reporting: Included
Highlights Feature roadmap: Included
Highlights Knowledge base: Included
Highlights Kai Resolve: Included
Highlights Kai Code: Included
Highlights Kai PM: Included
Highlights Custom agents: Included
Highlights AI model selection: Included
Highlights Discount on AI tokens: 25%

Included
Highlights Single sign-on: Excluded
Highlights Bring your own key: Excluded
Highlights Invoice billing: Excluded
Highlights Custom MAU limit: Excluded
Highlights Dedicated customer success manager: Excluded
Highlights Custom SLA: Excluded

Enterprise

Highlights Team seats: Unlimited

Included
Highlights Projects: Unlimited

Included
Highlights Outbound messaging: Included
Highlights Remove Gleap branding: Included
Highlights Custom domain: Included
Highlights Session replay: Included
Highlights Console logs: Included
Highlights Custom data: Included
Highlights Surveys: Included
Highlights Native integrations: All

Included
Highlights In-app bug reporting: Included
Highlights Feature roadmap: Included
Highlights Knowledge base: Included
Highlights Kai Resolve: Included
Highlights Kai Code: Included
Highlights Kai PM: Included
Highlights Custom agents: Included
Highlights AI model selection: Included
Highlights Discount on AI tokens: 25%

Included
Highlights Single sign-on: Included
Highlights Bring your own key: By agreement

Included
Highlights Invoice billing: Included
Highlights Custom MAU limit: By agreement

Included
Highlights Dedicated customer success manager: Included
Highlights Custom SLA: By agreement

Included

How their prices changed

Each date shows when a public price was observed, not when it took effect. An archived region or currency can differ, so a currency change is not necessarily a price increase.

Front

September 21, 2026
Official pricing page
- Starter: USD 25 / month with annual commitment
- Professional: USD 65 / month with annual commitment
- Enterprise: USD 105 monthly
August 31, 2026
Official pricing page
- Starter: USD 25 / month with annual commitment
- Professional: USD 65 / month with annual commitment
- Enterprise: USD 105 / month with annual commitment
August 27, 2026
Official pricing page
- Starter — up to 10 seats: USD 25 monthly · USD 25 / month with annual commitment
- Professional — up to 50 seats: USD 65 monthly · USD 65 / month with annual commitment
- Enterprise — most popular: USD 105 monthly · USD 105 / month with annual commitment

Gleap

September 21, 2026
Official pricing page
- Starter: USD 59 monthly · USD 49 / month with annual commitment
- Team: USD 179 monthly · USD 149 / month with annual commitment
- Pro: USD 359 monthly · USD 299 / month with annual commitment
- Enterprise: USD 1199 monthly · USD 999 / month with annual commitment
August 27, 2026
Official pricing page
- Starter — annual billing: USD 49 monthly · USD 49 / month with annual commitment