Engati vs Richpanel

See how their public offers line up before you choose your own position. Prices stay in the currency, billing schedule, and charged unit each vendor publishes.

Engati

See full pricing history

USD · US · source: www.engati.ai

Plan	Pricing	Charged by	Offer type
WhatsApp Accelerator	Free Start for free	Flat	Standalone · Free
WhatsApp Growth	Contact sales Start for free Book a Demo	Flat	Standalone · Contact sales
WhatsApp Enterprise	Contact sales Start for free Book a Demo	Flat	Standalone · Contact sales
Omnichannel Pro	Contact sales Start for free Book a demo	Flat	Standalone · Contact sales
Omnichannel Enterprise	Contact sales Start for free Book a Demo	Flat	Standalone · Contact sales

Richpanel

See full pricing history

USD · US · source: www.richpanel.com

Plan	Pricing	Charged by	Offer type
Helpdesk Seats	USD 99 monthly $99 per seat, per month No per-ticket fee on top of the seat. Replies are never metered.	Seat · per seat, per month	Standalone · Fixed
AI Agents	USD 0 per AI handled conversation $0.20 per AI handled conversation A conversation is the whole back-and-forth thread between a customer and the AI, not a single message. Every message in one thread counts as one conversation, so a 10-message exchange is still one conversation. Charged once. No second fee for a ticket the AI resolved	Usage · per AI handled conversation	Standalone · Usage based

What each plan includes

Feature names follow each vendor’s own pricing page, so verify the wording before treating them as exact equivalents.

Engati

WhatsApp Accelerator

Highlights Broadcast & Scheduling: Included
Highlights WhatsApp Inbox: Included
Highlights Basic Automation (Welcome, OOO): Included
Highlights GSheets integration: Included
Highlights Add upto 5 agents: 5

Limited
Highlights Analytics for Broadcasts & Livechat: Included
Highlights Message templates catalog: Included
Highlights Retargeting Campaigns: Included
Highlights Click to WhatsApp Ads (CTWA): Included
Highlights 1 WhatsApp API: 1

Included
Highlights Green tick assistance: Included

WhatsApp Growth

Highlights Advanced chatbot flows: Included
Highlights Custom campaign flows: Included
Highlights Native CRM integration: Included
Highlights Access to WhatsApp flows: Included
Highlights Advanced Analytics with CTWA, Chatbot, and Campaigns: Included
Highlights Run intent based campaigns: Included
Highlights FAQs: Included
Highlights 1000 MAUs: 1000

Limited

WhatsApp Enterprise

Highlights eSenseGPT - GenAI powered conversations: Included
Highlights Multiple digital channels: Included
Highlights Omnichannel Livechat Inbox: Included
Highlights Custom app integrations: Included
Highlights Unlimited chatbot flows: Included
Highlights Full-view Analytics: Included
Highlights LLM integrations: Included
Highlights Voice integration: Included
Highlights Access to Multiple messaging languages: Included
Highlights Custom MAUs: Included

Omnichannel Pro

Highlights WhatsApp + 1 additional digital channel of your choosing: Included
Highlights Broadcast & Scheduling: Included
Highlights Omnichannel Livechat Inbox: Included
Highlights Add upto 5 agents: 5

Limited
Highlights Custom chatbot flows: Included
Highlights Custom app integrations: Included
Highlights Full-view Analytics: Included
Highlights Message templates catalog: Included
Highlights Access to chatbot template catalog: Included
Highlights Access to all WhatsApp features (CTWA, Payments, Commerce): Included
Highlights LLM integrated Docusense: Included
Highlights Run intent based campaigns: Included
Highlights FAQs: Included
Highlights 1000 MAUs: 1000

Limited

Omnichannel Enterprise

Highlights eSenseGPT - GenAI powered conversations: Included
Highlights Multiple digital channels: Included
Highlights Unlimited chatbot flows: Included
Highlights Message templates catalog: Included
Highlights LLM integrations: Included
Highlights Voice integration: Included
Highlights Multiple messaging languages: Included
Highlights Custom MAUs: Included

Richpanel

Helpdesk Seats

Highlights No per-ticket fee: Included
What's included Unified inbox: Included
What's included Round robin and assignment rules: Included
What's included Reporting: Included
What's included Macros and custom fields: Included
What's included Customer context: Included
What's included One-click migration: Included

AI Agents

What's included End-to-end resolution: 70 to 80%

Included
What's included Omnichannel meter: Included
What's included Policy-trained escalation: Included
What's included Model and token budget: Included
What's included QA AI review: 100%

Included
What's included Copilot: Included
What's included Charged once: Included

How their prices changed

Each date shows when a public price was observed, not when it took effect. An archived region or currency can differ, so a currency change is not necessarily a price increase.

Engati

September 21, 2026
Official pricing page
- WhatsApp Accelerator: Free
- WhatsApp Growth: Contact sales
- WhatsApp Enterprise: Contact sales
- Omnichannel Pro: Contact sales
- Omnichannel Enterprise: Contact sales
August 27, 2026
Official pricing page
- WhatsApp Accelerator — primary: Free

Richpanel

September 21, 2026
Official pricing page
- Helpdesk Seats: USD 99 monthly
- AI Agents: USD 0 per AI handled conversation
August 27, 2026
Official pricing page
- Helpdesk Seats — default: USD 99 monthly · USD 82.17 / month with annual commitment