Intercom vs Zammad Hosted

See how their public offers line up before you choose your own position. Prices stay in the currency, billing schedule, and charged unit each vendor publishes.

Intercom

See full pricing history

USD · US · source: www.intercom.com

Plan	Pricing	Charged by	Offer type
Essential	USD 29 monthly $29 per seat/month plus Fin from $0.99 per outcome	Seat · per user or agent	Standalone · Fixed
Advanced	USD 85 monthly $85 per seat/month plus Fin from $0.99 per outcome	Seat · per user or agent	Standalone · Fixed
Expert	USD 132 monthly $132 per seat/month plus Fin from $0.99 per outcome	Seat · per user or agent	Standalone · Fixed

Zammad Hosted

See full pricing history

EUR · US · source: zammad.com

Plan	Pricing	Charged by	Offer type
Starter v2	EUR 9 monthly · EUR 7 / month with annual commitment €9/agent/month or €7/agent/month billed annually	Unit · per agent per month	Standalone · Fixed
Professional v2 Highlighted	EUR 18 monthly · EUR 16 / month with annual commitment €18/agent/month or €16/agent/month billed annually	Unit · per agent per month	Standalone · Fixed
Plus v2	EUR 27 monthly · EUR 25 / month with annual commitment €27/agent/month or €25/agent/month billed annually	Unit · per agent per month	Standalone · Fixed

What each plan includes

Feature names follow each vendor’s own pricing page, so verify the wording before treating them as exact equivalents.

Intercom

Essential

Plan card Messenger: Included
Plan card Shared inbox and ticketing: Included
Plan card Pre-built reports: Included
Plan card Public help center: Included

Advanced

Plan card Multiple team inboxes: Included
Plan card Workflow automation: Included
Plan card Round-robin assignment: Included
Plan card Private help center: Included

Expert

Plan card SSO and identity management: Included
Plan card HIPAA support: Included
Plan card Service-level agreements: Included
Plan card Multibrand messenger: Included

Zammad Hosted

Starter v2

Plan card Agents: Up to 5

Included
Plan card Email, web form, and SMS channels: Included
Plan card Triggers, schedules, and business hours: Included

Professional v2

Plan card Agents: Up to 35

Included
Plan card Chat and Telegram channels: Included
Plan card SLAs and individual roles: Included

Plus v2

Plan card Unlimited agents: Included
Plan card Facebook and WhatsApp channels: Included
Plan card Core Workflows and reporting: Included

How their prices changed

Each dated row shows the public prices observed when that vendor’s pricing page changed.

Intercom

August 27, 2026 Source
- Essential: USD 29 monthly
- Advanced: USD 85 monthly
- Expert: USD 132 monthly

Zammad Hosted

August 27, 2026 Source
- Starter v2: EUR 9 monthly · EUR 7 / month with annual commitment
- Professional v2: EUR 18 monthly · EUR 16 / month with annual commitment
- Plus v2: EUR 27 monthly · EUR 25 / month with annual commitment