Drag
Starter
-
Shared Inbox
Shared inboxes in Gmail
-
Included
-
Workspaces
Boards: kanban, list and preview views
-
Included
-
Collaboration
Assignments and @mentions
-
Included
-
Shared Inbox
Email templates, notes and subtasks
-
Included
-
Apps
Chrome extension, web, desktop and mobile apps
-
Included
-
Help Center
Help center
-
Included
-
Channels
Live chat
-
Included
-
Automation
Automation rules
-
10
Limited -
Reporting
Reporting window
-
3-month
Included
Plus
-
Drag AI
All six AI assists
-
All six
Included -
Drag AI
Copilot
-
Included
-
Drag AI
Intelligence
-
Included
-
Help Center
AI-powered help center search
-
Included
-
Channels
Advanced live chat: AI and automations
-
Included
-
Support & Admin
Onboarding & setup help
-
Included
-
Automation
Automation rules
-
Unlimited
Included -
Shared Inbox
Email sequences and custom views
-
Included
-
Reporting
Reporting window
-
6-month
Included
Pro
-
Channels
WhatsApp channel
-
Included
-
Drag AI
Drag Agent
-
Included
-
Developer Platform
API and MCP access
-
Included
-
Drag AI
AI knowledge (links, FAQs, files)
-
Included
-
Automation
Business hours and SLA rules
-
Included
-
Automation
Round-robin assignment
-
Included
-
Workspaces
Custom fields and user roles
-
Included
-
Support & Admin
Priority support
-
Included
-
Reporting
Reporting window
-
12-month
Included