Respond.io vs Richpanel

See how their public offers line up before you choose your own position. Prices stay in the currency, billing schedule, and charged unit each vendor publishes.

Respond.io

See full pricing history

USD · US · source: respond.io

Plan	Pricing	Charged by	Offer type
Starter	USD 99 monthly · USD 79 / month with annual commitment $ 79 /month $1,188 $948/yr (billed yearly)	Unit · Monthly Active Contacts	Standalone · Fixed
Growth Highlighted	USD 199 monthly · USD 159 / month with annual commitment $ 159 /month $2,388 $1,908/yr (billed yearly)	Unit · Monthly Active Contacts	Standalone · Fixed
Advanced	USD 349 monthly · USD 279 / month with annual commitment $ 279 /month $4,188 $3,348/yr (billed yearly)	Unit · Monthly Active Contacts	Standalone · Fixed
Enterprise	Contact sales Custom	Unit · Monthly Active Contacts	Standalone · Contact sales

Richpanel

See full pricing history

USD · US · source: www.richpanel.com

Plan	Pricing	Charged by	Offer type
Helpdesk Seats — default	USD 99 monthly · USD 82.17 / month with annual commitment $99 per seat, per month	Seat · per seat, per month	Standalone · Fixed

What each plan includes

Feature names follow each vendor’s own pricing page, so verify the wording before treating them as exact equivalents.

Respond.io

Starter

Usage Users: 5

Included
Usage Monthly Active Contacts: Unlimited

Included
Usage AI Credits: 5,000

Included
Inbox & Contacts Team & Custom Inboxes: Included
Inbox & Contacts Mobile App: Included
AI & Automation AI Prompt: Included
AI & Automation AI Assist: Included
Reports Basic Reports: Included
Platform & Security Two-Factor Authentication (2FA): Included
Integrations Growth Widgets: Included

Growth

Usage Users: 10

Included
Usage Monthly Active Contacts: Starts with 1,000

Included
Usage AI Credits: Starts with 10,000

Included
Broadcasts Broadcasts: Included
AI & Automation Workflows automation: Included
AI & Automation AI Agents: Included
Reports Advanced Reports: Included
Integrations Zapier & Make Integrations: Included
Integrations Developer API: Included

Advanced

Usage Users: 10

Included
Usage Monthly Active Contacts: Starts with 1,000

Included
Usage AI Credits: Starts with 20,000

Included
Platform & Security Mask Phone Number & Email Address: Included
Platform & Security Multiple Workspaces: Included
Integrations HTTP Requests in Workflows: Included
Integrations Incoming & Outgoing Webhooks: Included
Platform & Security Single Sign-On (SSO): Included
Channels Custom Channels: Included

Enterprise

Usage Users: Unlimited

Included
Usage Monthly Active Contacts: Custom

Included
Usage AI Credits: Starts with 40,000

Included
Highlights Unlimited Users: Included
Highlights Higher limit of workspaces: Included
Highlights Higher API rate limits: Included

Richpanel

Helpdesk Seats — default

Highlights Unified inbox across every channel, one view per customer: Included
Highlights Round robin, assignment rules, teams and multi-brand queues: Included
Highlights CSAT, team and revenue reporting, plus a custom report builder: Included
Highlights Macros, saved views, internal notes and custom fields: Included
Highlights Customer, order and subscription context beside the reply: Included
Highlights One-click migration from Gorgias or Zendesk, and we buy out your contract: Included

How their prices changed

Each dated row shows the public prices observed when that vendor’s pricing page changed.

Respond.io

August 27, 2026 Source
- Starter: USD 99 monthly · USD 79 / month with annual commitment
- Growth: USD 199 monthly · USD 159 / month with annual commitment
- Advanced: USD 349 monthly · USD 279 / month with annual commitment
- Enterprise: Contact sales
August 27, 2026 Source
- starter — default: USD 79 monthly · USD 79 / month with annual commitment
- growth — default: USD 159 monthly · USD 159 / month with annual commitment
- advanced — default: USD 279 monthly · USD 279 / month with annual commitment

Richpanel

August 27, 2026 Source
- Helpdesk Seats — default: USD 99 monthly · USD 82.17 / month with annual commitment