Cotera vs Freshchat

See how their public offers line up before you choose your own position. Prices stay in the currency, billing schedule, and charged unit each vendor publishes.

Cotera

See full pricing history

USD · US · source: cotera.co

Plan	Pricing	Charged by	Offer type
Pay-as-you-go	Free Build an agent for free, no credit card required. After that, you'll only pay for what you use. $0 / month	Usage · / month	Standalone · Free
Team	Contact sales Contact sales	Seat · / month	Standalone · Contact sales
Enterprise	Contact sales Custom	Other	Standalone · Contact sales

Freshchat

See full pricing history

USD · US · source: www.freshworks.com

Plan	Pricing	Charged by	Offer type
Free	Free $0 for up to 10 agents	Flat · per month	Standalone · Free
Growth	USD 19 / month with annual commitment $19/agent/month billed annually	Unit · per agent per month, billed annually	Standalone · Fixed
Pro Highlighted	USD 49 / month with annual commitment $49/agent/month billed annually	Unit · per agent per month, billed annually	Standalone · Fixed
Enterprise	USD 79 / month with annual commitment $79/agent/month billed annually	Unit · per agent per month, billed annually	Standalone · Fixed

What each plan includes

Feature names follow each vendor’s own pricing page, so verify the wording before treating them as exact equivalents.

Cotera

Pay-as-you-go

Highlights 1000 free credits: 1000 free

Included
Highlights One seat: 1

Included
Highlights Unlimited agents: Unlimited

Included
Highlights Unlimited datasets: Unlimited

Included
Highlights Unlimited integrations: Unlimited

Included
Highlights Basic support: Included
Highlights Community Slack access: Included

Team

Highlights Everything in Starter: Included
Highlights Includes 100k credits: 100k

Included
Highlights Unlimited seats: Unlimited

Included
Highlights Use your own data warehouse: Included
Highlights Priority support: Included
Highlights Dedicated Slack channel: Included

Enterprise

Highlights Everything in Pro: Included
Highlights Use your own AI API Keys: Included
Highlights Dedicated support: Included
Highlights Training: Included
Highlights Custom contracts: Included
Highlights Flexible invoicing: Included
Highlights SSO: Included

Freshchat

Free

Plan card Agents: Up to 10

Included
Plan card Web and mobile chat widget: Included
Plan card Shared inbox and email: Included

Growth

Plan card Social media messengers: Included
Plan card Text messaging: Included
Plan card Reporting and dashboards: Included

Pro

Plan card Multilingual conversations: Included
Plan card Intelligent routing: Included
Plan card Multiple SLA policies: Included

Enterprise

Plan card Skill-based routing: Included
Plan card Audit logs: Included
Plan card Allowed domains and IP whitelisting: Included

How their prices changed

Each dated row shows the public prices observed when that vendor’s pricing page changed.

Cotera

August 27, 2026 Source
- Pay-as-you-go: Free
- Team: Contact sales
- Enterprise: Contact sales
August 27, 2026 Source
- Pay-as-you-go — default: Free
- Team — default: Free

Freshchat

August 27, 2026 Source
- Free: Free
- Growth: USD 19 / month with annual commitment
- Pro: USD 49 / month with annual commitment
- Enterprise: USD 79 / month with annual commitment