Supportbench vs Thena

See how their public offers line up before you choose your own position. Prices stay in the currency, billing schedule, and charged unit each vendor publishes.

Supportbench

See full pricing history

USD · US · source: www.supportbench.com

Plan	Pricing	Charged by	Offer type
Professional	USD 40 monthly · USD 32 / month with annual commitment $40/agent/month or $32/agent/month billed annually	Seat · per user per month	Standalone · Fixed
Enterprise Highlighted	USD 125 monthly · USD 100 / month with annual commitment $125/agent/month or $100/agent/month billed annually	Seat · per user per month	Standalone · Fixed

Thena

See full pricing history

USD · US · source: www.thena.ai

Plan	Pricing	Charged by	Offer type
Starter — Billed annually	USD 29 monthly · USD 29 / month with annual commitment Billed annually $29 /user/month	Seat · user/month	Standalone · Fixed

What each plan includes

Feature names follow each vendor’s own pricing page, so verify the wording before treating them as exact equivalents.

Supportbench

Professional

Plan card Email and chat ticketing: Included
Plan card AI search and summaries: Included
Plan card Dynamic SLAs: Included
Plan card Multi-level escalations: Included

Enterprise

Plan card Sandbox environment: Included
Plan card White labeling: Included
Plan card Advanced permissions: Included
Plan card SAML single sign-on: Included

Thena

Starter — Billed annually

Highlights User seats: Up to 5

Included
Highlights Tickets per month: Up to 1,000

Included
Highlights Channels: Slack & email

Included
Highlights AI Features: AI ticket detection, AI ticket summaries, AI tagging, AI assistant

Included

How their prices changed

Each date shows when a public price was observed, not when it took effect. An archived region or currency can differ, so a currency change is not necessarily a price increase.

Supportbench

August 27, 2026
Official pricing page
- Professional: USD 40 monthly · USD 32 / month with annual commitment
- Enterprise: USD 125 monthly · USD 100 / month with annual commitment

Thena

August 27, 2026
Official pricing page
- Starter — Billed annually: USD 29 monthly · USD 29 / month with annual commitment