Drag vs Richpanel

See how their public offers line up before you choose your own position. Prices stay in the currency, billing schedule, and charged unit each vendor publishes.

Drag

See full pricing history

USD · US · source: www.dragapp.com

Plan	Pricing	Charged by	Offer type
Starter	USD 16 monthly · USD 12 / month with annual commitment $ 12 /user/mo billed yearly · $ 16 billed monthly	Seat · /user/mo	Standalone · Fixed
Plus Highlighted	USD 22 monthly · USD 18 / month with annual commitment $ 18 /user/mo billed yearly · $ 22 billed monthly	Seat · /user/mo	Standalone · Fixed
Pro	USD 30 monthly · USD 24 / month with annual commitment $ 24 /user/mo billed yearly · $ 30 billed monthly	Seat · /user/mo	Standalone · Fixed

Richpanel

See full pricing history

USD · US · source: www.richpanel.com

Plan	Pricing	Charged by	Offer type
Helpdesk Seats	USD 99 monthly $99 per seat, per month No per-ticket fee on top of the seat. Replies are never metered.	Seat · per seat, per month	Standalone · Fixed
AI Agents	USD 0 per AI handled conversation $0.20 per AI handled conversation A conversation is the whole back-and-forth thread between a customer and the AI, not a single message. Every message in one thread counts as one conversation, so a 10-message exchange is still one conversation. Charged once. No second fee for a ticket the AI resolved	Usage · per AI handled conversation	Standalone · Usage based

What each plan includes

Feature names follow each vendor’s own pricing page, so verify the wording before treating them as exact equivalents.

Drag

Starter

Shared Inbox Shared inboxes in Gmail: Included
Workspaces Boards: kanban, list and preview views: Included
Collaboration Assignments and @mentions: Included
Shared Inbox Email templates, notes and subtasks: Included
Apps Chrome extension, web, desktop and mobile apps: Included
Help Center Help center: Included
Channels Live chat: Included
Automation Automation rules: 10

Limited
Reporting Reporting window: 3-month

Included

Plus

Drag AI All six AI assists: All six

Included
Drag AI Copilot: Included
Drag AI Intelligence: Included
Help Center AI-powered help center search: Included
Channels Advanced live chat: AI and automations: Included
Support & Admin Onboarding & setup help: Included
Automation Automation rules: Unlimited

Included
Shared Inbox Email sequences and custom views: Included
Reporting Reporting window: 6-month

Included

Pro

Channels WhatsApp channel: Included
Drag AI Drag Agent: Included
Developer Platform API and MCP access: Included
Drag AI AI knowledge (links, FAQs, files): Included
Automation Business hours and SLA rules: Included
Automation Round-robin assignment: Included
Workspaces Custom fields and user roles: Included
Support & Admin Priority support: Included
Reporting Reporting window: 12-month

Included

Richpanel

Helpdesk Seats

Highlights No per-ticket fee: Included
What's included Unified inbox: Included
What's included Round robin and assignment rules: Included
What's included Reporting: Included
What's included Macros and custom fields: Included
What's included Customer context: Included
What's included One-click migration: Included

AI Agents

What's included End-to-end resolution: 70 to 80%

Included
What's included Omnichannel meter: Included
What's included Policy-trained escalation: Included
What's included Model and token budget: Included
What's included QA AI review: 100%

Included
What's included Copilot: Included
What's included Charged once: Included

How their prices changed

Each date shows when a public price was observed, not when it took effect. An archived region or currency can differ, so a currency change is not necessarily a price increase.

Drag

September 21, 2026
Official pricing page
- Starter: USD 16 monthly · USD 12 / month with annual commitment
- Plus: USD 22 monthly · USD 18 / month with annual commitment
- Pro: USD 30 monthly · USD 24 / month with annual commitment
August 27, 2026
Official pricing page
- Starter: USD 16 monthly · USD 12 / month with annual commitment
- Plus: USD 22 monthly · USD 18 / month with annual commitment
- Pro: USD 30 monthly · USD 24 / month with annual commitment

Richpanel

September 21, 2026
Official pricing page
- Helpdesk Seats: USD 99 monthly
- AI Agents: USD 0 per AI handled conversation
August 27, 2026
Official pricing page
- Helpdesk Seats — default: USD 99 monthly · USD 82.17 / month with annual commitment