Chatlio vs Help Scout

Starter

Highlights

operators

2

Included

Highlights

widgets

1

Included

Highlights

conversations / month

200

Included

Compare plan features

Triggers and auto-messages

Excluded

Compare plan features

Saved replies

Excluded

Compare plan features

White-label widget

Excluded

Compare plan features

Lead qualification and pre-chat questions

Excluded

Basic

Highlights

operators

Unlimited

Included

Highlights

widgets

1

Included

Highlights

conversations / month

1,000

Included

Compare plan features

Triggers and auto-messages

Included

Compare plan features

Saved replies

Included

Compare plan features

White-label widget

Excluded

Compare plan features

Lead qualification and pre-chat questions

Excluded

Pro

Highlights

operators

Unlimited

Included

Highlights

widgets

2

Included

Highlights

conversations / month

3,000

Included

Compare plan features

Triggers and auto-messages

Included

Compare plan features

Saved replies

Included

Compare plan features

White-label widget

Included

Compare plan features

Lead qualification and pre-chat questions

Included

Business

Highlights

operators

Unlimited

Included

Highlights

widgets

5

Included

Highlights

conversations / month

5,000

Included

Compare plan features

Triggers and auto-messages

Included

Compare plan features

Saved replies

Included

Compare plan features

White-label widget

Included

Compare plan features

Lead qualification and pre-chat questions

Included

Enterprise

Free

Team management

Users

Up to 5

Included

Shared Inbox

Inboxes

1

Included

Shared Inbox

Contacts

100/mo

Limited

Shared Inbox

Saved replies

10

Limited

Shared Inbox

Tags

10

Limited

Knowledge base

Docs sites

1

Included

Knowledge base

Articles

10

Limited

Knowledge base

Beacon

1

Included

Standard

Team management

Users

Up to 25

Included

Shared Inbox

Multiple Inboxes

2 (additional Inboxes $10/mo)

Included

Channels

Live chat and SMS

Included

Channels

WhatsApp, Instagram, and Messenger

Included

Knowledge base

Multiple knowledge bases

2 (additional sites $20/mo)

Included

Service Level Agreements (SLAs)

One basic SLA policy

1 basic policy

Included

Automation

Basic workflows

150 basic workflows

Included

Shared Inbox

Unlimited tags and saved replies

Unlimited

Included

AI

AI Inbox assistant

Included

Shared Inbox

Contacts

Unlimited

Included

Reporting

Reporting history

30-day history

Limited

Plus

Team management

Users

Up to 50

Included

Team management

Light users

5 included

Included

Shared Inbox

Inboxes

5 (additional Inboxes $10/mo)

Included

Automation

Advanced workflows

500 advanced workflows

Included

Service Level Agreements (SLAs)

Two advanced SLA policies

2 advanced policies

Included

Highlights

Secure customer portal

Included

AI

Unlimited AI Drafts

Unlimited

Included

Routing

Round robin routing

Round robin

Included

Integrations

Salesforce, Jira, and HubSpot

Included

Team management

Internal teams

Included

Company management

Group conversations by company

Included

Knowledge base

Docs sites

3 (additional sites $20/mo)

Included

Reporting

Reporting history

2-year history

Included

Pro

Team management

Users

Unlimited (minimum 10)

Included

Team management

Light users

Up to 50 light users

Included

Shared Inbox

Inboxes

10 (additional Inboxes $10/mo)

Included

Automation

Unlimited workflows

Unlimited advanced workflows

Included

Service Level Agreements (SLAs)

Unlimited SLA policies

Unlimited

Included

Routing

Multiple routing types

Round robin + load balanced

Included

Security

SSO/SAML

Included

Security

HIPAA compliance

Included

Support

Dedicated onboarding specialist

Included

Support

Strategic account manager

Included

Integrations

Preferred pricing on Aircall

Preferred pricing

Included

Knowledge base

Docs sites

5 (additional sites $20/mo)

Included

Reporting

Reporting history

All-time

Included