ChatBot.com
Essential
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AI Agent
AI Agent
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1
Limited -
AI Agent
Included AI resolutions
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10 resolutions per month • 120 resolutions per year
Limited -
AI Agent
Custom skills
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10
Limited -
AI productivity tools
Reply suggestions
-
5 monthly per user
Limited -
AI productivity tools
AI text edits
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5 monthly per user
Limited -
Support and automation
Inbox and ticketing system
-
Included
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Support and automation
Workflow automation
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Included
-
Support and automation
Human takeover
-
Included
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Automation and campaigns
Proactive campaigns
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3
Limited -
Sell through service
Proactive campaigns impressions
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1,000
Limited -
Sell through service
Live visitors tracked
-
50
Limited -
Channels and selling
Website chat
-
Included
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Channels and selling
Messenger
-
Included
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Channels and selling
WhatsApp
-
Included
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Channels and selling
SMS (Twilio)
-
Included
-
Channels and selling
Selling through Shopify
-
Included
-
AI productivity tools
AI canned reply suggestions
-
—
Excluded -
AI productivity tools
Chat summaries
-
—
Excluded -
AI productivity tools
Ticket summaries
-
—
Excluded -
AI productivity tools
Chat topics
-
—
Excluded -
AI productivity tools
Tag suggestions
-
—
Excluded -
Inbox and chats
Chat routing rules
-
—
Excluded -
Inbox and chats
Working hours
-
—
Excluded -
Inbox and chats
Chat tags
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5
Limited -
Inbox and chats
Teams
-
1
Limited -
Inbox and chats
Shared canned responses
-
—
Excluded -
Inbox and chats
Team member takeover
-
—
Excluded -
Inbox and chats
Chat supervision
-
—
Excluded -
Inbox and chats
Chat inactivity timeout
-
—
Excluded -
Tickets
Custom fields
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5
Limited -
Tickets
Ticketing rules
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3
Limited -
Tickets
Forwarding addresses
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1
Limited -
Tickets
Email templates
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1
Limited -
Workflows and automation
Included workflow rules
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3
Limited -
Workflows and automation
Included workflow executions
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300
Limited -
Workflows and automation
Automated tags
-
—
Excluded -
Reporting
Agent activity
-
—
Excluded -
Reporting
Agent performance
-
—
Excluded -
Reporting
On-demand reporting
-
—
Excluded -
Website widget
Multilingual support
-
—
Excluded -
Customization
White label
-
—
Excluded -
Data and storage
Conversation & file history
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60 days
Limited -
Data and storage
Files & data storage
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2 GB + 50 MB per user
Limited -
Access and developer tools
Included API calls
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10,000 per month
Limited -
Security
Security assistance
-
—
Excluded -
Security
Audit logs
-
—
Excluded -
Security
Custom SSO
-
—
Excluded -
Enterprise services
Service level agreements (SLAs)
-
—
Excluded
Growth
-
AI Agent
AI Agent
-
10
Limited -
AI Agent
Included AI resolutions
-
200 resolutions per month • 2,400 resolutions per year
Limited -
AI Agent
Custom skills
-
10
Limited -
AI productivity tools
Reply suggestions
-
50 monthly per user
Limited -
AI productivity tools
AI text edits
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100 monthly per user
Limited -
AI Agent
Chat topics insights
-
Included
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Team and scale
Chat supervision and takeover
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Included
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Team and scale
Shared canned responses
-
Included
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Team and scale
Team performance reports
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Included
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Team and scale
Agent activity reports
-
Included
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Team and scale
Unlimited chat history
-
unlimited
Included -
Automation and campaigns
Automated tags
-
Included
-
Automation and campaigns
Included workflow rules
-
10
Limited -
Automation and campaigns
Included workflow executions
-
1,000
Limited -
Automation and campaigns
Proactive campaigns
-
30
Limited -
Sell through service
Proactive campaigns impressions
-
10,000
Limited -
Sell through service
Live visitors tracked
-
400
Limited -
AI productivity tools
AI canned reply suggestions
-
Included
-
AI productivity tools
Chat summaries
-
Included
-
AI productivity tools
Ticket summaries
-
Included
-
AI productivity tools
Chat topics
-
Included
-
AI productivity tools
Tag suggestions
-
Included
-
Inbox and chats
Chat routing rules
-
Included
-
Inbox and chats
Working hours
-
Included
-
Inbox and chats
Teams
-
10
Limited -
Inbox and chats
Team member takeover
-
Included
-
Inbox and chats
Chat inactivity timeout
-
Included
-
Tickets
Custom fields
-
20
Limited -
Tickets
Ticketing rules
-
10
Limited -
Tickets
Forwarding addresses
-
10
Limited -
Tickets
Email templates
-
10
Limited -
Workflows and automation
Chat canned response suggestions
-
Included
-
Reporting
Agent activity
-
Included
-
Reporting
Agent performance
-
Included
-
Reporting
On-demand reporting
-
—
Excluded -
Website widget
Multilingual support
-
Included
-
Customization
Custom customer segments
-
Included
-
Customization
White label
-
—
Excluded -
Data and storage
Conversation & file history
-
unlimited
Included -
Data and storage
Files & data storage
-
15 GB + 100 MB per user
Limited -
Access and developer tools
Included API calls
-
20,000 per month
Limited -
Security
Security assistance
-
—
Excluded -
Security
Audit logs
-
—
Excluded -
Security
Custom SSO
-
—
Excluded -
Enterprise services
Service level agreements (SLAs)
-
—
Excluded
Enterprise — annual plan
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Adapts to how you work
Custom AI Agents
-
custom
Included -
AI Agent
Included AI resolutions
-
custom
Limited -
Adapts to how you work
Tailored workflow automation
-
Included
-
Adapts to how you work
Plugged into your data
-
Included
-
Adapts to how you work
On-demand reporting
-
Included
-
Adapts to how you work
Flexible scaling and usage limits
-
custom
Included -
A dedicated team for your account
Support from Product Expert
-
Included
-
A dedicated team for your account
Personalized onboarding
-
Included
-
A dedicated team for your account
Product training for your team
-
Included
-
A dedicated team for your account
Direct engineering support
-
Included
-
A dedicated team for your account
Security assistance
-
Included
-
No procurement surprises
SOC 2 Type 2
-
Included
-
No procurement surprises
Service level agreements (SLAs)
-
Included
-
No procurement surprises
Legal and compliance review
-
Included
-
No procurement surprises
Alternative payment terms
-
Included
-
No procurement surprises
White-label widget
-
Included
-
No procurement surprises
SSO and audit logs
-
Included
-
AI productivity tools
Reply suggestions
-
custom
Limited -
AI productivity tools
AI text edits
-
custom
Limited -
Sell through service
Live visitors tracked
-
custom
Limited -
Sell through service
Proactive campaigns
-
custom
Limited -
Sell through service
Proactive campaigns impressions
-
custom
Limited -
Inbox and chats
Teams
-
custom
Limited -
Tickets
Custom fields
-
custom
Limited -
Tickets
Ticketing rules
-
custom
Limited -
Tickets
Forwarding addresses
-
custom
Limited -
Tickets
Email templates
-
custom
Limited -
Workflows and automation
Included workflow rules
-
custom
Limited -
Workflows and automation
Included workflow executions
-
custom
Limited -
Data and storage
Conversation & file history
-
unlimited
Included -
Data and storage
Files & data storage
-
custom
Limited -
Access and developer tools
Included API calls
-
custom
Limited -
Customization
Custom roles
-
Included
-
Customization
Multiple brands
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Included