eesel AI vs Support Hero

See how their public offers line up before you choose your own position. Prices stay in the currency, billing schedule, and charged unit each vendor publishes.

eesel AI

See full pricing history

USD · US · source: www.eesel.ai

Plan	Pricing	Charged by	Offer type
Standard Highlighted	USD 0 per ticket Free until you've used $50 (plus 2 free blog generations), no credit card needed. After that, pricing starts at 40¢. No platform fee, no per-seat fees, no minimum. Light: Dashboard questions, simple lookups Free. Regular: Support ticket, chat session $0.40 each. Heavy: Blog post drafts $4.00 each. $0.40 per ticket billed per ticket or helpdesk conversation handled, not per reply. Save up to 25% with an annual commit. Commit to a year of usage and pay for it upfront to get 25% off. If you go over your commitment, the extra usage is billed at the normal rate. Talk to sales.	Usage · per ticket or helpdesk conversation handled, not per reply	Standalone · Usage based
Enterprise	USD 1000 monthly · USD 0 per ticket Enterprise - $1,000/month Flat platform fee on top of usage.	Flat · Flat platform fee on top of usage	Standalone · Starting at

Support Hero

See full pricing history

USD · US · source: www.supporthero.com

Plan	Pricing	Charged by	Offer type
Small	USD 49 monthly $49/month	Usage · per stated usage allowance	Standalone · Fixed
Medium Highlighted	USD 99 monthly $99/month	Usage · per stated usage allowance	Standalone · Fixed
Large	USD 199 monthly $199/month	Usage · per stated usage allowance	Standalone · Fixed
Enterprise	Contact sales Contact us	Usage · per stated usage allowance	Standalone · Contact sales

What each plan includes

Feature names follow each vendor’s own pricing page, so verify the wording before treating them as exact equivalents.

eesel AI

Standard

Enterprise

Highlights Dedicated solutions engineer: Included
Highlights Account manager: Included
Highlights Higher knowledge base limits: Included
Highlights SSO: Included
Highlights HIPAA: Included
Highlights BAA: Included
Highlights Signed cloud service agreements: Included

Support Hero

Small

Plan card 1 admin: Included
Plan card 1 language: Included
Plan card Unlimited articles: Included
Plan card 7-day analytics: Included

Medium

Plan card 3 admins: Included
Plan card 2 languages: Included
Plan card Unlimited articles: Included
Plan card Support integrations: Included

Large

Plan card 8 admins: Included
Plan card 4 languages: Included
Plan card Advanced analytics: Included
Plan card Priority support: Included

Enterprise

Plan card Unlimited admins: Included
Plan card Unlimited languages: Included
Plan card Unlimited articles: Included
Plan card Enterprise support: Included

How their prices changed

Each date shows when a public price was observed, not when it took effect. An archived region or currency can differ, so a currency change is not necessarily a price increase.

eesel AI

September 21, 2026
Official pricing page
- Standard: USD 0 per ticket
- Enterprise: USD 1000 monthly · USD 0 per ticket
August 27, 2026
Official pricing page
- Usage based: USD 0.4 monthly

Support Hero

August 27, 2026
Official pricing page
- Small: USD 49 monthly
- Medium: USD 99 monthly
- Large: USD 199 monthly
- Enterprise: Contact sales