Productlane vs Zammad Hosted

See how their public offers line up before you choose your own position. Prices stay in the currency, billing schedule, and charged unit each vendor publishes.

Productlane

See full pricing history

USD · US · source: productlane.com

Plan	Pricing	Charged by	Offer type
Starter	USD 29 monthly $29 per user/month	Flat · published subscription	Standalone · Fixed
Pro Highlighted	USD 59 monthly $59 per user/month	Flat · published subscription	Standalone · Fixed
Scale	USD 99 monthly $99 per user/month	Flat · published subscription	Standalone · Fixed

Zammad Hosted

See full pricing history

EUR · US · source: zammad.com

Plan	Pricing	Charged by	Offer type
Starter v2	EUR 9 monthly · EUR 7 / month with annual commitment €9/agent/month or €7/agent/month billed annually	Unit · per agent per month	Standalone · Fixed
Professional v2 Highlighted	EUR 18 monthly · EUR 16 / month with annual commitment €18/agent/month or €16/agent/month billed annually	Unit · per agent per month	Standalone · Fixed
Plus v2	EUR 27 monthly · EUR 25 / month with annual commitment €27/agent/month or €25/agent/month billed annually	Unit · per agent per month	Standalone · Fixed

What each plan includes

Feature names follow each vendor’s own pricing page, so verify the wording before treating them as exact equivalents.

Productlane

Starter

Official plan card AI resolutions: 25 included

Limited
Official plan card Shared inbox and live chat: Included
Official plan card Feature requests: Included

Pro

Official plan card AI resolutions: 50 included

Limited
Official plan card Shared Slack inbox: Included
Official plan card Reporting and macros: Included

Scale

Official plan card AI resolutions: 100 included

Limited
Official plan card Customer support portal: Included
Official plan card SSO and SLA policies: Included

Zammad Hosted

Starter v2

Plan card Agents: Up to 5

Included
Plan card Email, web form, and SMS channels: Included
Plan card Triggers, schedules, and business hours: Included

Professional v2

Plan card Agents: Up to 35

Included
Plan card Chat and Telegram channels: Included
Plan card SLAs and individual roles: Included

Plus v2

Plan card Unlimited agents: Included
Plan card Facebook and WhatsApp channels: Included
Plan card Core Workflows and reporting: Included

How their prices changed

Each dated row shows the public prices observed when that vendor’s pricing page changed.

Productlane

August 27, 2026 Source
- Starter: USD 29 monthly
- Pro: USD 59 monthly
- Scale: USD 99 monthly

Zammad Hosted

August 27, 2026 Source
- Starter v2: EUR 9 monthly · EUR 7 / month with annual commitment
- Professional v2: EUR 18 monthly · EUR 16 / month with annual commitment
- Plus v2: EUR 27 monthly · EUR 25 / month with annual commitment