Heymarket
Standard
-
Highlights
2 way messaging
-
Included
-
Highlights
Shared inbox
-
Included
-
Highlights
Conversation management
-
Included
-
Highlights
Unlimited contacts
-
Included
-
Highlights
Templates and tags
-
Included
-
Highlights
Basic reporting
-
Included
-
Highlights
HubSpot integration
-
Included
-
Essentials
Group messaging
-
Excluded
-
Essentials
Call forwarding
-
Excluded
-
Essentials
Inbox transfer
-
Excluded
-
Essentials
SMS link tracking and shortening
-
Excluded
-
Essentials
Rich text email composer
-
Excluded
-
Contact Management
Contact export
-
Excluded
-
Contact Management
Message import
-
Excluded
-
Surveys
CSAT
-
Excluded
-
Channels
RCS Branded Messaging
-
Excluded
-
Channels
Email
-
Excluded
-
Channels
Website widget - Chat + SMS
-
Excluded
-
Channels
Facebook Messenger
-
Excluded
-
Channels
Apple Messages for Business
-
Excluded
-
Channels
WhatsApp
-
Excluded
-
Channels
Instagram Messaging
-
Excluded
-
Integrations
Microsoft Teams
-
Excluded
-
Integrations
Slack
-
Excluded
-
Integrations
Shopify
-
Excluded
-
Integrations
Zapier
-
Excluded
-
Integrations
Zendesk
-
Excluded
-
Integrations
Aircall
-
Excluded
-
Integrations
Clio
-
Excluded
-
Integrations
Help Scout
-
Excluded
-
Integrations
API support
-
Excluded
-
Productivity
Waiting indicator
-
Excluded
-
Agent Collaboration
Block contacts
-
Excluded
-
Agent Collaboration
Do not disturb
-
Excluded
-
Mass Outreach
List broadcast
-
Excluded
-
Mass Outreach
Schedule broadcasts
-
Excluded
-
Mass Outreach
Campaigns
-
Excluded
-
Mass Outreach
Outreach reports
-
Excluded
-
Mass Outreach
List segmentation
-
Excluded
-
Mass Outreach
Drag and drop email builder
-
Excluded
-
Mass Outreach
Email template gallery
-
Excluded
-
Mass Outreach
Shareable draft emails
-
Excluded
-
Automations
Time-based automations
-
Excluded
-
Automations
Event-based automation
-
Excluded
-
Automations
Multi-step workflows
-
Excluded
-
Automations
Business rules
-
Excluded
-
Automations
Workflow prioritization
-
Excluded
-
Automations
Automation escalations
-
Excluded
-
Automations
Automation webhooks
-
Excluded
-
AI Assistance
Message translate
-
Excluded
-
AI Assistance
Message tuning
-
Excluded
-
AI Assistance
Conversation summary
-
Excluded
-
AI Assistance
Contact sentiment
-
Excluded
-
AI Assistance
Suggested response
-
Excluded
-
AI Assistance
AI Agents Q&A Beta
-
Excluded
-
AI Assistance
AI Agents scheduling Beta
-
Excluded
-
AI Assistance
AI Agents contact enrichment Beta
-
Excluded
-
Reports and Analytics
Usage-based reports
-
Excluded
-
Reports and Analytics
Productivity reports
-
Excluded
-
Reports and Analytics
Report exports
-
Excluded
-
Reports and Analytics
Chat export
-
Excluded
-
Reports and Analytics
Email open rate tracking
-
Excluded
-
Reports and Analytics
Email click-through rate tracking
-
Excluded
-
Reports and Analytics
Email reply rate tracking
-
Excluded
-
Reports and Analytics
Email bounce & unsubscribe reporting
-
Excluded
-
Notifications
Email
-
Excluded
-
Administration and Security
Hide PII
-
Excluded
-
Administration and Security
Custom user roles and permissions
-
Excluded
-
Administration and Security
Template permissions
-
Excluded
-
Administration and Security
Restricted view
-
Excluded
-
Administration and Security
Configurable data retention
-
Excluded
-
Compliance
Global opt-in management
-
Excluded
-
Compliance
Inbox level opt-in management
-
Excluded
-
Compliance
Double opt-in
-
Excluded
-
Compliance
Outbound message intercept
-
Excluded
-
Compliance
HIPAA enabled
-
Excluded
-
Compliance
Quiet hours
-
Excluded
-
Support and Onboarding
Live chat (in-app) support
-
Excluded
-
Support and Onboarding
White-glove onboarding
-
Excluded
-
Support and Onboarding
Support hours
-
9AM to 8PM ET Monday through Friday Excluding holidays
Included
Plus
-
Highlights
Features in Standard
-
Included
-
Highlights
Lists and campaigns
-
Included
-
Highlights
Automations
-
Included
-
Highlights
Advanced reporting and analytics
-
Included
-
Highlights
AI Essentials
-
Included
-
Highlights
Integrate with Microsoft Teams, Zapier, and more
-
Included
-
Essentials
Group messaging
-
Included
-
Essentials
Call forwarding
-
Included
-
Essentials
Inbox transfer
-
Excluded
-
Essentials
SMS link tracking and shortening
-
Included
-
Essentials
Rich text email composer
-
Included
-
Contact Management
Contact export
-
Excluded
-
Contact Management
Message import
-
Excluded
-
Surveys
CSAT
-
Excluded
-
Channels
RCS Branded Messaging
-
Included
-
Channels
Email
-
Included
-
Channels
Website widget - Chat + SMS
-
Included
-
Channels
Facebook Messenger
-
Included
-
Channels
Apple Messages for Business
-
Included
-
Channels
WhatsApp
-
Excluded
-
Channels
Instagram Messaging
-
Included
-
Integrations
Microsoft Teams
-
Included
-
Integrations
Slack
-
Included
-
Integrations
Shopify
-
Included
-
Integrations
Zapier
-
Included
-
Integrations
Zendesk
-
Included
-
Integrations
Aircall
-
Included
-
Integrations
Clio
-
Included
-
Integrations
Help Scout
-
Included
-
Integrations
API support
-
Excluded
-
Productivity
Waiting indicator
-
Included
-
Agent Collaboration
Block contacts
-
Included
-
Agent Collaboration
Do not disturb
-
Included
-
Mass Outreach
List broadcast
-
Included
-
Mass Outreach
Schedule broadcasts
-
Included
-
Mass Outreach
Campaigns
-
Included
-
Mass Outreach
Outreach reports
-
Included
-
Mass Outreach
List segmentation
-
Included
-
Mass Outreach
Drag and drop email builder
-
Included
-
Mass Outreach
Email template gallery
-
Included
-
Mass Outreach
Shareable draft emails
-
Included
-
Automations
Time-based automations
-
Included
-
Automations
Event-based automation
-
Included
-
Automations
Multi-step workflows
-
Included
-
Automations
Business rules
-
Included
-
Automations
Workflow prioritization
-
Included
-
Automations
Automation escalations
-
Included
-
Automations
Automation webhooks
-
Included
-
AI Assistance
Message translate
-
Included
-
AI Assistance
Message tuning
-
Included
-
AI Assistance
Conversation summary
-
Included
-
AI Assistance
Contact sentiment
-
Included
-
AI Assistance
Suggested response
-
Excluded
-
AI Assistance
AI Agents Q&A Beta
-
Included
-
AI Assistance
AI Agents scheduling Beta
-
Included
-
AI Assistance
AI Agents contact enrichment Beta
-
Included
-
Reports and Analytics
Usage-based reports
-
Included
-
Reports and Analytics
Productivity reports
-
Included
-
Reports and Analytics
Report exports
-
Included
-
Reports and Analytics
Chat export
-
Included
-
Reports and Analytics
Email open rate tracking
-
Included
-
Reports and Analytics
Email click-through rate tracking
-
Included
-
Reports and Analytics
Email reply rate tracking
-
Included
-
Reports and Analytics
Email bounce & unsubscribe reporting
-
Included
-
Notifications
Email
-
Excluded
-
Administration and Security
Hide PII
-
Excluded
-
Administration and Security
Custom user roles and permissions
-
Excluded
-
Administration and Security
Template permissions
-
Included
-
Administration and Security
Restricted view
-
Excluded
-
Administration and Security
Configurable data retention
-
Excluded
-
Compliance
Global opt-in management
-
Included
-
Compliance
Inbox level opt-in management
-
Excluded
-
Compliance
Double opt-in
-
Excluded
-
Compliance
Outbound message intercept
-
Excluded
-
Compliance
HIPAA enabled
-
Excluded
-
Compliance
Quiet hours
-
Included
-
Support and Onboarding
Live chat (in-app) support
-
Included
-
Support and Onboarding
White-glove onboarding
-
Excluded
-
Support and Onboarding
Support hours
-
9AM to 8PM ET Monday through Friday Excluding holidays
Included
Pro
-
Highlights
Features in Plus
-
Included
-
Highlights
AI Advanced
-
Included
-
Highlights
API access
-
Included
-
Highlights
Advanced administration and security
-
Included
-
Essentials
Group messaging
-
Included
-
Essentials
Call forwarding
-
Included
-
Essentials
Inbox transfer
-
Included
-
Essentials
SMS link tracking and shortening
-
Included
-
Essentials
Rich text email composer
-
Included
-
Contact Management
Contact export
-
Included
-
Contact Management
Message import
-
Excluded
-
Surveys
CSAT
-
Included
-
Channels
RCS Branded Messaging
-
Included
-
Channels
Email
-
Included
-
Channels
Website widget - Chat + SMS
-
Included
-
Channels
Facebook Messenger
-
Included
-
Channels
Apple Messages for Business
-
Included
-
Channels
WhatsApp
-
Excluded
-
Channels
Instagram Messaging
-
Included
-
Integrations
Microsoft Teams
-
Included
-
Integrations
Slack
-
Included
-
Integrations
Shopify
-
Included
-
Integrations
Zapier
-
Included
-
Integrations
Zendesk
-
Included
-
Integrations
Aircall
-
Included
-
Integrations
Clio
-
Included
-
Integrations
Help Scout
-
Included
-
Integrations
API support
-
Included
-
Productivity
Waiting indicator
-
Included
-
Agent Collaboration
Block contacts
-
Included
-
Agent Collaboration
Do not disturb
-
Included
-
Mass Outreach
List broadcast
-
Included
-
Mass Outreach
Schedule broadcasts
-
Included
-
Mass Outreach
Campaigns
-
Included
-
Mass Outreach
Outreach reports
-
Included
-
Mass Outreach
List segmentation
-
Included
-
Mass Outreach
Drag and drop email builder
-
Included
-
Mass Outreach
Email template gallery
-
Included
-
Mass Outreach
Shareable draft emails
-
Included
-
Automations
Time-based automations
-
Included
-
Automations
Event-based automation
-
Included
-
Automations
Multi-step workflows
-
Included
-
Automations
Business rules
-
Included
-
Automations
Workflow prioritization
-
Included
-
Automations
Automation escalations
-
Included
-
Automations
Automation webhooks
-
Included
-
AI Assistance
Message translate
-
Included
-
AI Assistance
Message tuning
-
Included
-
AI Assistance
Conversation summary
-
Included
-
AI Assistance
Contact sentiment
-
Included
-
AI Assistance
Suggested response
-
Included
-
AI Assistance
AI Agents Q&A Beta
-
Included
-
AI Assistance
AI Agents scheduling Beta
-
Included
-
AI Assistance
AI Agents contact enrichment Beta
-
Included
-
Reports and Analytics
Usage-based reports
-
Included
-
Reports and Analytics
Productivity reports
-
Included
-
Reports and Analytics
Report exports
-
Included
-
Reports and Analytics
Chat export
-
Included
-
Reports and Analytics
Email open rate tracking
-
Included
-
Reports and Analytics
Email click-through rate tracking
-
Included
-
Reports and Analytics
Email reply rate tracking
-
Included
-
Reports and Analytics
Email bounce & unsubscribe reporting
-
Included
-
Notifications
Email
-
Included
-
Administration and Security
Hide PII
-
Included
-
Administration and Security
Custom user roles and permissions
-
Included
-
Administration and Security
Template permissions
-
Included
-
Administration and Security
Restricted view
-
Included
-
Administration and Security
Configurable data retention
-
Included
-
Compliance
Global opt-in management
-
Included
-
Compliance
Inbox level opt-in management
-
Included
-
Compliance
Double opt-in
-
Included
-
Compliance
Outbound message intercept
-
Included
-
Compliance
HIPAA enabled
-
Included
-
Compliance
Quiet hours
-
Included
-
Support and Onboarding
Live chat (in-app) support
-
Included
-
Support and Onboarding
White-glove onboarding
-
Excluded
-
Support and Onboarding
Support hours
-
9AM to 8PM ET 7×365 Including holidays
Included
Enterprise
-
Highlights
Features in Pro
-
Included
-
Highlights
Custom users
-
Included
-
Highlights
Custom feature configuration
-
Included
-
Highlights
White-glove onboarding
-
Included
-
Highlights
Additional training resources
-
Included
-
Highlights
Priority support services
-
Included
-
Highlights
Higher volume messaging
-
Included
-
Essentials
Group messaging
-
Included
-
Essentials
Call forwarding
-
Included
-
Essentials
Inbox transfer
-
Included
-
Essentials
SMS link tracking and shortening
-
Included
-
Essentials
Rich text email composer
-
Included
-
Contact Management
Contact export
-
Included
-
Contact Management
Message import
-
Included
-
Surveys
CSAT
-
Included
-
Channels
RCS Branded Messaging
-
Included
-
Channels
Email
-
Included
-
Channels
Website widget - Chat + SMS
-
Included
-
Channels
Facebook Messenger
-
Included
-
Channels
Apple Messages for Business
-
Included
-
Channels
WhatsApp
-
Included
-
Channels
Instagram Messaging
-
Included
-
Integrations
Microsoft Teams
-
Included
-
Integrations
Slack
-
Included
-
Integrations
Shopify
-
Included
-
Integrations
Zapier
-
Included
-
Integrations
Zendesk
-
Included
-
Integrations
Aircall
-
Included
-
Integrations
Clio
-
Included
-
Integrations
Help Scout
-
Included
-
Integrations
API support
-
Included
-
Productivity
Waiting indicator
-
Included
-
Agent Collaboration
Block contacts
-
Included
-
Agent Collaboration
Do not disturb
-
Included
-
Mass Outreach
List broadcast
-
Included
-
Mass Outreach
Schedule broadcasts
-
Included
-
Mass Outreach
Campaigns
-
Included
-
Mass Outreach
Outreach reports
-
Included
-
Mass Outreach
List segmentation
-
Included
-
Mass Outreach
Drag and drop email builder
-
Included
-
Mass Outreach
Email template gallery
-
Included
-
Mass Outreach
Shareable draft emails
-
Included
-
Automations
Time-based automations
-
Included
-
Automations
Event-based automation
-
Included
-
Automations
Multi-step workflows
-
Included
-
Automations
Business rules
-
Included
-
Automations
Workflow prioritization
-
Included
-
Automations
Automation escalations
-
Included
-
Automations
Automation webhooks
-
Included
-
AI Assistance
Message translate
-
Included
-
AI Assistance
Message tuning
-
Included
-
AI Assistance
Conversation summary
-
Included
-
AI Assistance
Contact sentiment
-
Included
-
AI Assistance
Suggested response
-
Included
-
AI Assistance
AI Agents Q&A Beta
-
Included
-
AI Assistance
AI Agents scheduling Beta
-
Included
-
AI Assistance
AI Agents contact enrichment Beta
-
Included
-
Reports and Analytics
Usage-based reports
-
Included
-
Reports and Analytics
Productivity reports
-
Included
-
Reports and Analytics
Report exports
-
Included
-
Reports and Analytics
Chat export
-
Included
-
Reports and Analytics
Email open rate tracking
-
Included
-
Reports and Analytics
Email click-through rate tracking
-
Included
-
Reports and Analytics
Email reply rate tracking
-
Included
-
Reports and Analytics
Email bounce & unsubscribe reporting
-
Included
-
Notifications
Email
-
Included
-
Administration and Security
Hide PII
-
Included
-
Administration and Security
Custom user roles and permissions
-
Included
-
Administration and Security
Template permissions
-
Included
-
Administration and Security
Restricted view
-
Included
-
Administration and Security
Configurable data retention
-
Included
-
Compliance
Global opt-in management
-
Included
-
Compliance
Inbox level opt-in management
-
Included
-
Compliance
Double opt-in
-
Included
-
Compliance
Outbound message intercept
-
Included
-
Compliance
HIPAA enabled
-
Included
-
Compliance
Quiet hours
-
Included
-
Support and Onboarding
Live chat (in-app) support
-
Included
-
Support and Onboarding
White-glove onboarding
-
Included
-
Support and Onboarding
Support hours
-
9AM to 8PM ET 7×365 Including holidays
Included