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Heymarket pricing

Customer support, help desk, or live chat software for business teams.

Region
US
Source currency
USD
Audiences
Enterprise, Individual, Mid-market, and Small business

Plans and public prices

Canonical pricing source
Plan Pricing Charged by Offer type
Standard
USD 49 / month with annual commitment

$49 /user/month billed annually. Minimum 2 users

 Seat · /user/month Standalone · Fixed
Plus Highlighted
USD 99 / month with annual commitment

$99 /user/month billed annually. Minimum 2 users

 Seat · /user/month Standalone · Fixed
Pro
USD 199 / month with annual commitment

$199 /user/month billed annually. Minimum 2 users

 Seat · /user/month Standalone · Fixed
Enterprise
Contact sales

Custom Pricing

 Other Standalone · Contact sales

What each plan includes

Feature names follow Heymarket’s own pricing page. Check the wording before treating features from different vendors as like-for-like.

Standard

Highlights

2 way messaging
Included
Shared inbox
Included
Conversation management
Included
Unlimited contacts
Included
Templates and tags
Included
Basic reporting
Included
HubSpot integration
Included

Essentials

Group messaging
Excluded
Call forwarding
Excluded
Inbox transfer
Excluded
SMS link tracking and shortening
Excluded
Rich text email composer
Excluded

Contact Management

Contact export
Excluded
Message import
Excluded

Surveys

CSAT
Excluded

Channels

RCS Branded Messaging

RCS Branded Messaging is available on annual plans only.

Excluded
Email
Excluded
Website widget - Chat + SMS
Excluded
Facebook Messenger
Excluded
Apple Messages for Business
Excluded
WhatsApp
Excluded
Instagram Messaging
Excluded

Integrations

Microsoft Teams
Excluded
Slack
Excluded
Shopify
Excluded
Zapier
Excluded
Zendesk
Excluded
Aircall
Excluded
Clio
Excluded
Help Scout
Excluded
API support
Excluded

Productivity

Waiting indicator
Excluded

Agent Collaboration

Block contacts
Excluded
Do not disturb
Excluded

Mass Outreach

List broadcast
Excluded
Schedule broadcasts
Excluded
Campaigns
Excluded
Outreach reports
Excluded
List segmentation
Excluded
Drag and drop email builder
Excluded
Email template gallery
Excluded
Shareable draft emails
Excluded

Automations

Time-based automations
Excluded
Event-based automation
Excluded
Multi-step workflows
Excluded
Business rules
Excluded
Workflow prioritization
Excluded
Automation escalations
Excluded
Automation webhooks
Excluded

AI Assistance

Message translate
Excluded
Message tuning

Formalize, expand, summarize

Excluded
Conversation summary
Excluded
Contact sentiment
Excluded
Suggested response
Excluded
AI Agents Q&A Beta
Excluded
AI Agents scheduling Beta
Excluded
AI Agents contact enrichment Beta
Excluded

Reports and Analytics

Usage-based reports
Excluded
Productivity reports
Excluded
Report exports
Excluded
Chat export
Excluded
Email open rate tracking
Excluded
Email click-through rate tracking
Excluded
Email reply rate tracking
Excluded
Email bounce & unsubscribe reporting
Excluded

Notifications

Email
Excluded

Administration and Security

Hide PII
Excluded
Custom user roles and permissions
Excluded
Template permissions
Excluded
Restricted view
Excluded
Configurable data retention
Excluded

Compliance

Global opt-in management
Excluded
Inbox level opt-in management
Excluded
Double opt-in
Excluded
Outbound message intercept
Excluded
HIPAA enabled
Excluded
Quiet hours
Excluded

Support and Onboarding

Live chat (in-app) support
Excluded
White-glove onboarding
Excluded
Support hours

9AM to 8PM ET Monday through Friday Excluding holidays

Included

Plus

Highlights

Features in Standard
Included
Lists and campaigns
Included
Automations
Included
Advanced reporting and analytics
Included
AI Essentials
Included
Integrate with Microsoft Teams, Zapier, and more

excludes Salesforce

Included

Essentials

Group messaging
Included
Call forwarding
Included
Inbox transfer
Excluded
SMS link tracking and shortening
Included
Rich text email composer
Included

Contact Management

Contact export
Excluded
Message import
Excluded

Surveys

CSAT
Excluded

Channels

RCS Branded Messaging

RCS Branded Messaging is available on annual plans only.

Included
Email
Included
Website widget - Chat + SMS
Included
Facebook Messenger
Included
Apple Messages for Business
Included
WhatsApp
Excluded
Instagram Messaging
Included

Integrations

Microsoft Teams
Included
Slack
Included
Shopify
Included
Zapier
Included
Zendesk
Included
Aircall
Included
Clio
Included
Help Scout
Included
API support
Excluded

Productivity

Waiting indicator
Included

Agent Collaboration

Block contacts
Included
Do not disturb
Included

Mass Outreach

List broadcast
Included
Schedule broadcasts
Included
Campaigns
Included
Outreach reports
Included
List segmentation
Included
Drag and drop email builder
Included
Email template gallery
Included
Shareable draft emails
Included

Automations

Time-based automations
Included
Event-based automation
Included
Multi-step workflows
Included
Business rules
Included
Workflow prioritization
Included
Automation escalations
Included
Automation webhooks
Included

AI Assistance

Message translate
Included
Message tuning

Formalize, expand, summarize

Included
Conversation summary
Included
Contact sentiment
Included
Suggested response
Excluded
AI Agents Q&A Beta
Included
AI Agents scheduling Beta
Included
AI Agents contact enrichment Beta
Included

Reports and Analytics

Usage-based reports
Included
Productivity reports
Included
Report exports
Included
Chat export
Included
Email open rate tracking
Included
Email click-through rate tracking
Included
Email reply rate tracking
Included
Email bounce & unsubscribe reporting
Included

Notifications

Email
Excluded

Administration and Security

Hide PII
Excluded
Custom user roles and permissions
Excluded
Template permissions
Included
Restricted view
Excluded
Configurable data retention
Excluded

Compliance

Global opt-in management
Included
Inbox level opt-in management
Excluded
Double opt-in
Excluded
Outbound message intercept
Excluded
HIPAA enabled
Excluded
Quiet hours
Included

Support and Onboarding

Live chat (in-app) support
Included
White-glove onboarding
Excluded
Support hours

9AM to 8PM ET Monday through Friday Excluding holidays

Included

Pro

Highlights

Features in Plus
Included
AI Advanced
Included
API access
Included
Advanced administration and security
Included

Essentials

Group messaging
Included
Call forwarding
Included
Inbox transfer
Included
SMS link tracking and shortening
Included
Rich text email composer
Included

Contact Management

Contact export
Included
Message import
Excluded

Surveys

CSAT
Included

Channels

RCS Branded Messaging

RCS Branded Messaging is available on annual plans only.

Included
Email
Included
Website widget - Chat + SMS
Included
Facebook Messenger
Included
Apple Messages for Business
Included
WhatsApp
Excluded
Instagram Messaging
Included

Integrations

Microsoft Teams
Included
Slack
Included
Shopify
Included
Zapier
Included
Zendesk
Included
Aircall
Included
Clio
Included
Help Scout
Included
API support
Included

Productivity

Waiting indicator
Included

Agent Collaboration

Block contacts
Included
Do not disturb
Included

Mass Outreach

List broadcast
Included
Schedule broadcasts
Included
Campaigns
Included
Outreach reports
Included
List segmentation
Included
Drag and drop email builder
Included
Email template gallery
Included
Shareable draft emails
Included

Automations

Time-based automations
Included
Event-based automation
Included
Multi-step workflows
Included
Business rules
Included
Workflow prioritization
Included
Automation escalations
Included
Automation webhooks
Included

AI Assistance

Message translate
Included
Message tuning

Formalize, expand, summarize

Included
Conversation summary
Included
Contact sentiment
Included
Suggested response
Included
AI Agents Q&A Beta
Included
AI Agents scheduling Beta
Included
AI Agents contact enrichment Beta
Included

Reports and Analytics

Usage-based reports
Included
Productivity reports
Included
Report exports
Included
Chat export
Included
Email open rate tracking
Included
Email click-through rate tracking
Included
Email reply rate tracking
Included
Email bounce & unsubscribe reporting
Included

Notifications

Email
Included

Administration and Security

Hide PII
Included
Custom user roles and permissions
Included
Template permissions
Included
Restricted view
Included
Configurable data retention
Included

Compliance

Global opt-in management
Included
Inbox level opt-in management
Included
Double opt-in
Included
Outbound message intercept
Included
HIPAA enabled
Included
Quiet hours
Included

Support and Onboarding

Live chat (in-app) support
Included
White-glove onboarding
Excluded
Support hours

9AM to 8PM ET 7×365 Including holidays

Included

Enterprise

Highlights

Features in Pro
Included
Custom users
Included
Custom feature configuration
Included
White-glove onboarding
Included
Additional training resources
Included
Priority support services
Included
Higher volume messaging
Included

Essentials

Group messaging
Included
Call forwarding
Included
Inbox transfer
Included
SMS link tracking and shortening
Included
Rich text email composer
Included

Contact Management

Contact export
Included
Message import
Included

Surveys

CSAT
Included

Channels

RCS Branded Messaging

RCS Branded Messaging is available on annual plans only.

Included
Email
Included
Website widget - Chat + SMS
Included
Facebook Messenger
Included
Apple Messages for Business
Included
WhatsApp
Included
Instagram Messaging
Included

Integrations

Microsoft Teams
Included
Slack
Included
Shopify
Included
Zapier
Included
Zendesk
Included
Aircall
Included
Clio
Included
Help Scout
Included
API support
Included

Productivity

Waiting indicator
Included

Agent Collaboration

Block contacts
Included
Do not disturb
Included

Mass Outreach

List broadcast
Included
Schedule broadcasts
Included
Campaigns
Included
Outreach reports
Included
List segmentation
Included
Drag and drop email builder
Included
Email template gallery
Included
Shareable draft emails
Included

Automations

Time-based automations
Included
Event-based automation
Included
Multi-step workflows
Included
Business rules
Included
Workflow prioritization
Included
Automation escalations
Included
Automation webhooks
Included

AI Assistance

Message translate
Included
Message tuning

Formalize, expand, summarize

Included
Conversation summary
Included
Contact sentiment
Included
Suggested response
Included
AI Agents Q&A Beta
Included
AI Agents scheduling Beta
Included
AI Agents contact enrichment Beta
Included

Reports and Analytics

Usage-based reports
Included
Productivity reports
Included
Report exports
Included
Chat export
Included
Email open rate tracking
Included
Email click-through rate tracking
Included
Email reply rate tracking
Included
Email bounce & unsubscribe reporting
Included

Notifications

Email
Included

Administration and Security

Hide PII
Included
Custom user roles and permissions
Included
Template permissions
Included
Restricted view
Included
Configurable data retention
Included

Compliance

Global opt-in management
Included
Inbox level opt-in management
Included
Double opt-in
Included
Outbound message intercept
Included
HIPAA enabled
Included
Quiet hours
Included

Support and Onboarding

Live chat (in-app) support
Included
White-glove onboarding
Included
Support hours

9AM to 8PM ET 7×365 Including holidays

Included

How pricing changed

Each date shows when a public price was observed, not when it took effect. Archived captures may reflect the region or currency served at the time, so a currency change is not necessarily a price increase.

Observed Plans and prices Source wording Source
  • Standard: USD 49 / month with annual commitment
  • Plus: USD 99 / month with annual commitment
  • Pro: USD 199 / month with annual commitment
  • Enterprise: Contact sales
  • $49 /user/month billed annually. Minimum 2 users
  • $99 /user/month billed annually. Minimum 2 users
  • $199 /user/month billed annually. Minimum 2 users
  • Custom Pricing
Official pricing page
  • Pro: USD 7.5 monthly
  • $7.50/user/month
Official pricing page

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