Freshchat vs Helpwise

See how their public offers line up before you choose your own position. Prices stay in the currency, billing schedule, and charged unit each vendor publishes.

Freshchat

See full pricing history

USD · US · source: www.freshworks.com

Plan	Pricing	Charged by	Offer type
Free	Free $0 for up to 10 agents	Flat · per month	Standalone · Free
Growth	USD 19 / month with annual commitment $19/agent/month billed annually	Unit · per agent per month, billed annually	Standalone · Fixed
Pro Highlighted	USD 49 / month with annual commitment $49/agent/month billed annually	Unit · per agent per month, billed annually	Standalone · Fixed
Enterprise	USD 79 / month with annual commitment $79/agent/month billed annually	Unit · per agent per month, billed annually	Standalone · Fixed

Helpwise

See full pricing history

USD · US · source: helpwise.io

Plan	Pricing	Charged by	Offer type
Standard — Standard	USD 15 monthly · USD 12 / month with annual commitment $15 / user / month billed monthly, $12 / user / month billed annually (Save 20%)	Seat · $15 / user / month	Standalone · Fixed

What each plan includes

Feature names follow each vendor’s own pricing page, so verify the wording before treating them as exact equivalents.

Freshchat

Free

Plan card Agents: Up to 10

Included
Plan card Web and mobile chat widget: Included
Plan card Shared inbox and email: Included

Growth

Plan card Social media messengers: Included
Plan card Text messaging: Included
Plan card Reporting and dashboards: Included

Pro

Plan card Multilingual conversations: Included
Plan card Intelligent routing: Included
Plan card Multiple SLA policies: Included

Enterprise

Plan card Skill-based routing: Included
Plan card Audit logs: Included
Plan card Allowed domains and IP whitelisting: Included

Helpwise

Standard — Standard

Highlights Minimum users: 2

Included
Highlights Maximum users: 10

Included
Highlights Shared Inboxes: 3

Included
Highlights Saved Replies: 15

Included
Highlights Help Center / Knowledge Base: Included
Highlights Channels: Email, Live Chat and Facebook

Included
Highlights Personal Email inbox per user: 1

Included
Highlights Analytics: Standard

Included
Highlights Integrations: Standard

Included
Highlights Collaboration Features: Notes, Mentions, Collision Detection and Shared Drafts

Included

How their prices changed

Each dated row shows the public prices observed when that vendor’s pricing page changed.

Freshchat

August 27, 2026 Source
- Free: Free
- Growth: USD 19 / month with annual commitment
- Pro: USD 49 / month with annual commitment
- Enterprise: USD 79 / month with annual commitment

Helpwise

August 27, 2026 Source
- Standard — Standard: USD 15 monthly · USD 12 / month with annual commitment