Front vs Help Scout

See how their public offers line up before you choose your own position. Prices stay in the currency, billing schedule, and charged unit each vendor publishes.

Front

See full pricing history

USD · US · source: front.com

Plan	Pricing	Charged by	Offer type
Starter	USD 25 / month with annual commitment $25 /seat/mo, up to 10 seats	Seat · /seat/mo	Standalone · Fixed
Professional	USD 65 / month with annual commitment $65 /seat/mo, up to 50 seats	Seat · /seat/mo	Standalone · Fixed
Enterprise Highlighted	USD 105 monthly $105 /seat/mo	Seat · /seat/mo	Standalone · Fixed

Help Scout

See full pricing history

USD · US · source: www.helpscout.com

Plan	Pricing	Charged by	Offer type
Free	Free The Free plan includes 5 users, 1 Inbox, and 1 Docs site.	Seat	Standalone · Free
Standard	USD 25 monthly $ 25 per user/mo	Seat · per user/mo	Standalone · Fixed
Plus Highlighted	USD 45 monthly $ 45 per user/mo	Seat · per user/mo	Standalone · Fixed
Pro	USD 75 monthly $ 75 per user/mo	Seat · per user/mo	Standalone · Fixed

What each plan includes

Feature names follow each vendor’s own pricing page, so verify the wording before treating them as exact equivalents.

Front

Starter

Highlights Seats: Up to 10

Limited
Communication channels Communication channels: Single channel type

Limited
Key features Shared inbox and ticketing: Included
Messaging & live chat Messaging & live chat: Yes, if single channel type

Limited
Front AI AI Topics: Included
Workflow automation Workflow automation: Up to 10 rules

Limited
Workspaces Workspaces: 1

Limited
Knowledge base Knowledge base: Basic

Included
Analytics and reporting Analytics and reporting: Basic

Limited
User management User management: Basic

Limited
Front AI AI Copilot: add-on

Excluded
Front AI Smart QA: add-on

Excluded
Front AI Smart CSAT: add-on

Excluded
Front AI AI Autopilot: add-on

Excluded

Professional

Highlights Seats: Up to 50

Limited
Communication channels Communication channels: Omnichannel (email, SMS, social, WhatsApp, etc.)

Included
Key features Shared inbox and ticketing: Included
Messaging & live chat Messaging & live chat: Included
Front AI AI Topics: Included
Workflow automation Workflow automation: Macros and up to 20 rules

Limited
Workspaces Workspaces: Up to 5

Limited
Knowledge base Knowledge base: Customizable

Included
Analytics and reporting Analytics and reporting: Advanced

Included
User management User management: SSO, SCIM

Included
Front AI AI Copilot: add-on

Excluded
Front AI Smart QA: add-on

Excluded
Front AI Smart CSAT: add-on

Excluded
Front AI AI Autopilot: add-on

Excluded

Enterprise

Communication channels Communication channels: Omnichannel (email, SMS, social, WhatsApp, etc.)

Included
Key features Shared inbox and ticketing: Included
Messaging & live chat Messaging & live chat: Included
Front AI AI Topics: Included
Workflow automation Workflow automation: Unlimited macros and rules

Included
Key features Smart rules: Included
Workspaces Workspaces: Unlimited

Included
Knowledge base Knowledge base: Customizable and multi-language

Included
Analytics and reporting Analytics and reporting: Custom reports

Included
User management User management: SSO, SCIM, and custom roles

Included
Front AI AI Copilot: included

Included
Front AI Smart QA: included

Included
Front AI Smart CSAT: included

Included
Front AI AI Autopilot: add-on

Excluded

Help Scout

Free

Team management Users: Up to 5

Included
Shared Inbox Inboxes: 1

Included
Shared Inbox Contacts: 100/mo

Limited
Shared Inbox Saved replies: 10

Limited
Shared Inbox Tags: 10

Limited
Knowledge base Docs sites: 1

Included
Knowledge base Articles: 10

Limited
Knowledge base Beacon: 1

Included

Standard

Team management Users: Up to 25

Included
Shared Inbox Multiple Inboxes: 2 (additional Inboxes $10/mo)

Included
Channels Live chat and SMS: Included
Channels WhatsApp, Instagram, and Messenger: Included
Knowledge base Multiple knowledge bases: 2 (additional sites $20/mo)

Included
Service Level Agreements (SLAs) One basic SLA policy: 1 basic policy

Included
Automation Basic workflows: 150 basic workflows

Included
Shared Inbox Unlimited tags and saved replies: Unlimited

Included
AI AI Inbox assistant: Included
Shared Inbox Contacts: Unlimited

Included
Reporting Reporting history: 30-day history

Limited

Plus

Team management Users: Up to 50

Included
Team management Light users: 5 included

Included
Shared Inbox Inboxes: 5 (additional Inboxes $10/mo)

Included
Automation Advanced workflows: 500 advanced workflows

Included
Service Level Agreements (SLAs) Two advanced SLA policies: 2 advanced policies

Included
Highlights Secure customer portal: Included
AI Unlimited AI Drafts: Unlimited

Included
Routing Round robin routing: Round robin

Included
Integrations Salesforce, Jira, and HubSpot: Included
Team management Internal teams: Included
Company management Group conversations by company: Included
Knowledge base Docs sites: 3 (additional sites $20/mo)

Included
Reporting Reporting history: 2-year history

Included

Pro

Team management Users: Unlimited (minimum 10)

Included
Team management Light users: Up to 50 light users

Included
Shared Inbox Inboxes: 10 (additional Inboxes $10/mo)

Included
Automation Unlimited workflows: Unlimited advanced workflows

Included
Service Level Agreements (SLAs) Unlimited SLA policies: Unlimited

Included
Routing Multiple routing types: Round robin + load balanced

Included
Security SSO/SAML: Included
Security HIPAA compliance: Included
Support Dedicated onboarding specialist: Included
Support Strategic account manager: Included
Integrations Preferred pricing on Aircall: Preferred pricing

Included
Knowledge base Docs sites: 5 (additional sites $20/mo)

Included
Reporting Reporting history: All-time

Included

How their prices changed

Each date shows when a public price was observed, not when it took effect. An archived region or currency can differ, so a currency change is not necessarily a price increase.

Front

September 21, 2026
Official pricing page
- Starter: USD 25 / month with annual commitment
- Professional: USD 65 / month with annual commitment
- Enterprise: USD 105 monthly
August 31, 2026
Official pricing page
- Starter: USD 25 / month with annual commitment
- Professional: USD 65 / month with annual commitment
- Enterprise: USD 105 / month with annual commitment
August 27, 2026
Official pricing page
- Starter — up to 10 seats: USD 25 monthly · USD 25 / month with annual commitment
- Professional — up to 50 seats: USD 65 monthly · USD 65 / month with annual commitment
- Enterprise — most popular: USD 105 monthly · USD 105 / month with annual commitment

Help Scout

September 21, 2026
Official pricing page
- Free: Free
- Standard: USD 25 monthly
- Plus: USD 45 monthly
- Pro: USD 75 monthly
August 27, 2026
Official pricing page
- Free: Free