Drag vs eDesk

See how their public offers line up before you choose your own position. Prices stay in the currency, billing schedule, and charged unit each vendor publishes.

Drag

See full pricing history

USD · US · source: www.dragapp.com

Plan	Pricing	Charged by	Offer type
Starter	USD 16 monthly · USD 12 / month with annual commitment $12 /user/mo billed yearly · $16 billed monthly	Seat · per user/month	Standalone · Fixed
Plus	USD 22 monthly · USD 18 / month with annual commitment $18 /user/mo billed yearly · $22 billed monthly	Seat · per user/month	Standalone · Fixed
Pro	USD 30 monthly · USD 24 / month with annual commitment $24 /user/mo billed yearly · $30 billed monthly	Seat · per user/month	Standalone · Fixed

eDesk

See full pricing history

USD · US · source: www.edesk.com

Plan	Pricing	Charged by	Offer type
Essential	USD 39 monthly $ 39 per user/month	Seat · per user/month	Standalone · Fixed
Growth	USD 89 monthly $ 89 per user/month	Seat · per user/month	Standalone · Fixed
Professional	USD 119 monthly $ 119 per user/month	Seat · per user/month	Standalone · Fixed
Enterprise	Contact sales Custom Tailored pricing	Flat	Standalone · Contact sales

What each plan includes

Feature names follow each vendor’s own pricing page, so verify the wording before treating them as exact equivalents.

Drag

Starter

Highlights Shared inboxes in Gmail: Included
Highlights Automation rules: 10

Included
Highlights Reporting window: 3 months

Included

Plus

Highlights AI assistants: Included
Highlights Automation rules: Unlimited

Included
Highlights Reporting window: 6 months

Included

Pro

Highlights WhatsApp channel: Included
Highlights Agent API and MCP access: Included
Highlights SLA rules: Included

eDesk

Essential

Highlights Online stores: 1

Included
Highlights Centralized support workspace: Included
Highlights Live chat: Included

Growth

Highlights Online stores: 5

Included
Highlights Performance reporting: Included
Highlights CSAT surveys: Included

Professional

Highlights Online stores: 10

Included
Highlights Assisted onboarding: Included
Highlights Read-only users: 2

Included

Enterprise

Highlights Channels: Unlimited

Included
Highlights Dedicated account manager: Included
Highlights Multi-brand workflows: Included

How their prices changed

Each dated row shows the public prices observed when that vendor’s pricing page changed.

Drag

August 27, 2026 Source
- Starter: USD 16 monthly · USD 12 / month with annual commitment
- Plus: USD 22 monthly · USD 18 / month with annual commitment
- Pro: USD 30 monthly · USD 24 / month with annual commitment

eDesk

August 27, 2026 Source
- Essential: USD 39 monthly
- Growth: USD 89 monthly
- Professional: USD 119 monthly
- Enterprise: Contact sales