Coval vs Kayako

See how their public offers line up before you choose your own position. Prices stay in the currency, billing schedule, and charged unit each vendor publishes.

Coval

See full pricing history

USD · US · source: www.coval.ai

Plan	Pricing	Charged by	Offer type
Starter — monthly	USD 100 monthly · USD 80 / month with annual commitment $100 /mo Billed monthly	Flat · Billed monthly	Standalone · Fixed
Growth — monthly Highlighted	USD 500 monthly · USD 400 / month with annual commitment $500 /mo Billed monthly	Flat · Billed monthly	Standalone · Fixed

Kayako

See full pricing history

USD · US · source: kayako.com

Plan	Pricing	Charged by	Offer type
Kay AI Agent	USD 1 monthly $1 per fully resolved ticket	Usage · per stated usage allowance	Standalone · Usage based
Kayako One	Contact sales Talk to a pricing expert	Flat · per month	Standalone · Contact sales

What each plan includes

Feature names follow each vendor’s own pricing page, so verify the wording before treating them as exact equivalents.

Coval

Starter — monthly

Highlights Simulation minutes / mo: 100

Included
Highlights Monitored calls / mo: 1,000

Included
Highlights Trace retention: 30 days

Included
Highlights Seats: Unlimited

Included
Highlights Metrics per call: 10

Included
Highlights Voice models: Basic

Included
Highlights Support: Community + email support

Included

Growth — monthly

Highlights Simulation minutes / mo: 1,000

Included
Highlights Monitored calls / mo: 10,000

Included
Highlights Trace retention: 90 days

Included
Highlights Seats: Unlimited

Included
Highlights Projects: Unlimited

Included
Highlights Metrics per call: Unlimited

Included
Highlights Voice models: Advanced

Included
Highlights Support: Priority email + Slack channel

Included

Kayako

Kay AI Agent

Plan card AI issue resolution: Included
Plan card No seat fees: Included
Plan card No setup fees: Included
Plan card No charge for escalations: Included

Kayako One

Plan card Unified inbox: Included
Plan card Ticketing system: Included
Plan card Knowledge base: Included
Plan card Live chat widget: Included

How their prices changed

Each dated row shows the public prices observed when that vendor’s pricing page changed.

Coval

August 27, 2026 Source
- Starter — monthly: USD 100 monthly · USD 80 / month with annual commitment
- Growth — monthly: USD 500 monthly · USD 400 / month with annual commitment

Kayako

August 27, 2026 Source
- Kay AI Agent: USD 1 monthly
- Kayako One: Contact sales