Drag vs Phonely AI

See how their public offers line up before you choose your own position. Prices stay in the currency, billing schedule, and charged unit each vendor publishes.

Drag

See full pricing history

USD · US · source: www.dragapp.com

Plan	Pricing	Charged by	Offer type
Starter	USD 16 monthly · USD 12 / month with annual commitment $ 12 /user/mo billed yearly · $ 16 billed monthly	Seat · /user/mo	Standalone · Fixed
Plus Highlighted	USD 22 monthly · USD 18 / month with annual commitment $ 18 /user/mo billed yearly · $ 22 billed monthly	Seat · /user/mo	Standalone · Fixed
Pro	USD 30 monthly · USD 24 / month with annual commitment $ 24 /user/mo billed yearly · $ 30 billed monthly	Seat · /user/mo	Standalone · Fixed

Phonely AI

See full pricing history

USD · US · source: www.phonely.ai

Plan	Pricing	Charged by	Offer type
Free	Free $0 Per month, billed monthly; $0 Per month, billed annually	Flat · Per month	Standalone · Free
Starter	USD 50 monthly · USD 33 / month with annual commitment $50 Per month, billed monthly; $33 33% off Per month, billed annually	Flat · Per month	Standalone · Fixed
Professional Highlighted	USD 150 monthly · USD 100 / month with annual commitment $150 Per month, billed monthly; $100 33% off Per month, billed annually	Flat · Per month	Standalone · Fixed
Enterprise	USD 0 per min as low as 5¢/ min Billed monthly; as low as 5¢/ min Billed monthly, billed annually	Usage · / min	Standalone · Usage based

What each plan includes

Feature names follow each vendor’s own pricing page, so verify the wording before treating them as exact equivalents.

Drag

Starter

Shared Inbox Shared inboxes in Gmail: Included
Workspaces Boards: kanban, list and preview views: Included
Collaboration Assignments and @mentions: Included
Shared Inbox Email templates, notes and subtasks: Included
Apps Chrome extension, web, desktop and mobile apps: Included
Help Center Help center: Included
Channels Live chat: Included
Automation Automation rules: 10

Limited
Reporting Reporting window: 3-month

Included

Plus

Drag AI All six AI assists: All six

Included
Drag AI Copilot: Included
Drag AI Intelligence: Included
Help Center AI-powered help center search: Included
Channels Advanced live chat: AI and automations: Included
Support & Admin Onboarding & setup help: Included
Automation Automation rules: Unlimited

Included
Shared Inbox Email sequences and custom views: Included
Reporting Reporting window: 6-month

Included

Pro

Channels WhatsApp channel: Included
Drag AI Drag Agent: Included
Developer Platform API and MCP access: Included
Drag AI AI knowledge (links, FAQs, files): Included
Automation Business hours and SLA rules: Included
Automation Round-robin assignment: Included
Workspaces Custom fields and user roles: Included
Support & Admin Priority support: Included
Reporting Reporting window: 12-month

Included

Phonely AI

Free

Highlights 100 Free Minutes ~50 calls: 100 Free Minutes ~50 calls

Limited
Features Minutes Included (Monthly): 100

Limited
Features Overage Minutes: -

Excluded
Highlights 100+ voices & Languages: Included
Highlights AI Builder: Included
Highlights Email + SMS notification: Included
Features AI Agent Buildout: Self-Serve

Included
Features Concurrent Calls: Unlimited

Included
Agent Features Direct website import: 3 pages

Limited
Telephony Phone Numbers: 1 free

Limited
Support Support Channel: Community

Limited

Starter

Highlights 200 mins ~100 calls: 200 mins ~100 calls

Limited
Features Minutes Included (Monthly): 250

Limited
Features Overage Minutes: $0.25/min

Limited
Highlights Premium voices: Included
Highlights Transcript and AI Analytics: Included
Highlights Spam filtering: Included
Features AI Agent Buildout: Self-Serve

Included
Features Concurrent Calls: Unlimited

Included
Agent Features Direct website import: 30 pages/ month

Limited
Agent Features AI SMS: 1/5 min

Limited
Telephony Phone Numbers: 3 free

Limited
Telephony Post Transfer Rate: $0.02/min

Limited
Support Support Channel: Email only

Limited

Professional

Highlights 650 mins ~300 calls: 650 mins ~300 calls

Limited
Features Minutes Included (Monthly): 750

Limited
Features Overage Minutes: $0.30/min

Limited
Highlights Conversational AI: Included
Highlights SMS: Included
Highlights Advanced API Integrations: Included
Highlights CRM integrations: Included
Features AI Agent Buildout: Priority support

Included
Features Concurrent Calls: Unlimited

Included
Agent Features Direct website import: Unlimited

Included
Agent Features AI SMS: 1/10 min

Limited
Telephony Phone Numbers: 5 free

Limited
Telephony Post Transfer Rate: $0.02/min

Limited
Support Support Channel: Priority email

Limited

Enterprise

Features Minutes Included (Monthly): Talk to sales

Unknown
Features Overage Minutes: $0.25/min

Limited
Highlights Full Agent Buildout: Full Agent Buildout

Included
Highlights Fine tuning & SIP trunking: Included
Highlights Slack Channel Support: Included
Highlights HIPAA BAA: Included
Features Concurrent Calls: Unlimited

Included
Agent Features Direct website import: Unlimited

Included
Agent Features AI SMS: Custom

Included
Telephony Phone Numbers: Custom

Included
Telephony Post Transfer Rate: Custom

Included
Support Support Channel: Slack + Teams + Phone

Included

How their prices changed

Each date shows when a public price was observed, not when it took effect. An archived region or currency can differ, so a currency change is not necessarily a price increase.

Drag

September 21, 2026
Official pricing page
- Starter: USD 16 monthly · USD 12 / month with annual commitment
- Plus: USD 22 monthly · USD 18 / month with annual commitment
- Pro: USD 30 monthly · USD 24 / month with annual commitment
August 27, 2026
Official pricing page
- Starter: USD 16 monthly · USD 12 / month with annual commitment
- Plus: USD 22 monthly · USD 18 / month with annual commitment
- Pro: USD 30 monthly · USD 24 / month with annual commitment

Phonely AI

September 21, 2026
Official pricing page
- Free: Free
- Starter: USD 50 monthly · USD 33 / month with annual commitment
- Professional: USD 150 monthly · USD 100 / month with annual commitment
- Enterprise: USD 0 per min
August 27, 2026
Official pricing page
- Free: Free
- Starter: USD 50 monthly · USD 33 / month with annual commitment
- Professional: USD 150 monthly · USD 100 / month with annual commitment
- Enterprise: USD 0 monthly
August 27, 2026
Official pricing page
- Free: Free
- Starter: USD 50 monthly
- Pro: USD 150 monthly