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Coval vs Talkdesk

See how their public offers line up before you choose your own position. Prices stay in the currency, billing schedule, and charged unit each vendor publishes.

Coval

See full pricing history

USD · US · source: www.coval.ai

Plan Pricing Charged by Offer type
Starter
USD 100 monthly

$ 100 /mo Billed monthly

 Flat · /mo Billed monthly Standalone · Fixed
Growth Highlighted
USD 500 monthly

$ 500 /mo Billed monthly

 Flat · /mo Billed monthly Standalone · Fixed
Enterprise
USD 4500 / month with annual commitment

Custom Starting at $4,500/month

 Flat · /month Standalone · Starting at

Talkdesk

See full pricing history

USD · US · source: www.talkdesk.com

Plan Pricing Charged by Offer type
Digital Essentials
USD 85 monthly

$85 USD Per user, Per month

 Seat · Per user, Per month Standalone · Fixed
Voice Essentials
USD 105 monthly

$105 USD Per user, Per month

 Seat · Per user, Per month Standalone · Fixed
Elite
USD 165 monthly

$165 USD Per user, Per month

 Seat · Per user, Per month Standalone · Fixed
Industry Experience Clouds Highlighted
USD 225 monthly

$225 USD Per user, Per month

 Seat · Per user, Per month Standalone · Fixed

What each plan includes

Feature names follow each vendor’s own pricing page, so verify the wording before treating them as exact equivalents.

Coval

Starter

Usage Limits

Simulation minutes / mo

100

Limited

Usage Limits

Monitored calls / mo

1,000

Limited

Usage Limits

Trace retention

30 days

Limited

Usage Limits

Concurrent simulations

5

Limited

Usage Limits

Projects

1

Limited

Usage Limits

Seats

Unlimited

Included

Usage Limits

Overage per simulation minute

$0.40 / min

Included

Usage Limits

Overage per monitoring minute

$0.10 / min

Included

Models & Intelligence

Test scenario library

Industry starter packs

Included

Models & Intelligence

Voice models

Basic

Included

Models & Intelligence

Metrics per call

10

Limited

Models & Intelligence

Persona library

10

Limited

Developer Surface

Webhooks

5 / project

Limited

Developer Surface

Rate limits

60 req/min

Limited

Security & Compliance

SAML SSO

Excluded

Security & Compliance

SCIM provisioning

Excluded

Security & Compliance

Role-based access control

Basic

Limited

Security & Compliance

Audit logs

Excluded

Security & Compliance

IP allowlisting

Excluded

Security & Compliance

Data residency

Excluded

Support & Success

Onboarding

Self-serve

Included

Support & Success

Support channel

Community + email

Included

Support & Success

SLA

Excluded

Support & Success

Regular progress calls + Quarterly business review

Excluded

Billing & Terms

Annual discount

20% off

Included

Growth

Usage Limits

Simulation minutes / mo

1,000

Limited

Usage Limits

Monitored calls / mo

10,000

Limited

Usage Limits

Trace retention

90 days

Limited

Usage Limits

Concurrent simulations

25

Limited

Usage Limits

Projects

5

Limited

Usage Limits

Seats

Unlimited

Included

Usage Limits

Overage per simulation minute

$0.25 / min

Included

Usage Limits

Overage per monitoring minute

$0.05 / min

Included

Models & Intelligence

Test scenario library

Starter packs + custom

Included

Models & Intelligence

Voice models

Advanced

Included

Models & Intelligence

Metrics per call

Unlimited

Included

Models & Intelligence

Persona library

50

Limited

Developer Surface

Webhooks

Unlimited

Included

Developer Surface

Rate limits

300 req/min

Limited

Security & Compliance

SAML SSO

Excluded

Security & Compliance

SCIM provisioning

Excluded

Security & Compliance

Role-based access control

Standard

Included

Security & Compliance

Audit logs

30 days

Limited

Security & Compliance

IP allowlisting

Excluded

Security & Compliance

Data residency

Excluded

Support & Success

Onboarding

Kickoff call

Included

Support & Success

Support channel

Priority email + shared Slack

Included

Support & Success

SLA

Excluded

Support & Success

Regular progress calls + Quarterly business review

Excluded

Billing & Terms

Annual discount

20% off

Included

Enterprise

Usage Limits

Simulation minutes / mo

Custom

Included

Usage Limits

Monitored calls / mo

Custom

Included

Usage Limits

Trace retention

Custom

Included

Usage Limits

Concurrent simulations

Custom

Included

Usage Limits

Projects

Unlimited

Included

Usage Limits

Seats

Unlimited

Included

Usage Limits

Overage per simulation minute

Negotiated

Included

Usage Limits

Overage per monitoring minute

Negotiated

Included

Models & Intelligence

Test scenario library

Built with Coval team

Included

Models & Intelligence

Voice models

Custom / BYO

Included

Models & Intelligence

Metrics per call

Unlimited + fine-tuned

Included

Models & Intelligence

Persona library

Custom

Included

Developer Surface

Webhooks

Unlimited

Included

Developer Surface

Rate limits

Custom

Included

Security & Compliance

SAML SSO

Included

Security & Compliance

SCIM provisioning

Included

Security & Compliance

Role-based access control

Custom

Included

Security & Compliance

Audit logs

Custom retention

Included

Security & Compliance

IP allowlisting

Included

Security & Compliance

Data residency

Included

Security & Compliance

DPA and custom security reviews

Included

Security & Compliance

Private / VPC

Included

Security & Compliance

BYO storage

Included

Security & Compliance

White-label report

Included

Support & Success

Onboarding

White-glove + named engineer

Included

Support & Success

Support channel

Dedicated Slack + named engineer

Included

Support & Success

SLA

Custom (up to 99.99%)

Included

Support & Success

Regular progress calls + Quarterly business review

Included

Talkdesk

Digital Essentials

Key features

CXA Digital Engagement (Email, Chat, SMS, Social Messaging)

Included

Key features

Studio & Routing

Included

Key features

Connections

Included

Key features

API Access

Included

Key features

Real-time Dashboards (Live)

Included

Key features

Guardian

Included

Voice Essentials

Key features

CXA Voice Engagement

Included

Key features

Speech Recognition

Included

Key features

Voicemail Transcription

Included

Key features

Studio & Routing

Included

Key features

Business Intelligence (Explore)

Included

Key features

API Access

Included

Elite

Everything in essentials, plus

Custom Reporting with Live and Explore

Included

Everything in essentials, plus

Screen Recording

Included

Everything in essentials, plus

Performance Management

Included

Everything in essentials, plus

Workforce Management

Included

Everything in essentials, plus

Automated Notifications

Included

Industry Experience Clouds

All Elite edition capabilities, plus

Financial Services

Included

All Elite edition capabilities, plus

Insurance

Included

All Elite edition capabilities, plus

Healthcare & Life Sciences

Included

All Elite edition capabilities, plus

Retail & Consumer Goods

Included

All Elite edition capabilities, plus

Travel & Hospitality

Included

All Elite edition capabilities, plus

Utilities

Included

All Elite edition capabilities, plus

Commercial & Residential Services

Included

All Elite edition capabilities, plus

Government (custom-priced)

Included

How their prices changed

Each date shows when a public price was observed, not when it took effect. An archived region or currency can differ, so a currency change is not necessarily a price increase.

Coval

  1. Official pricing page
    • Starter: USD 100 monthly
    • Growth: USD 500 monthly
    • Enterprise: USD 4500 / month with annual commitment
  2. Official pricing page
    • Starter — monthly: USD 100 monthly · USD 80 / month with annual commitment
    • Growth — monthly: USD 500 monthly · USD 400 / month with annual commitment

Talkdesk

  1. Official pricing page
    • Digital Essentials: USD 85 monthly
    • Voice Essentials: USD 105 monthly
    • Elite: USD 165 monthly
    • Industry Experience Clouds: USD 225 monthly
  2. Official pricing page
    • Digital Essentials: USD 85 monthly
    • Voice Essentials: USD 105 monthly
    • Elite: USD 165 monthly
    • Industry Experience Clouds: USD 225 monthly