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Talkdesk pricing

Talkdesk provides cloud contact-center software for digital, voice, and omnichannel customer engagement.

Region
US
Source currency
USD
Audiences
Enterprise, Mid-market, and Small business

Plans and public prices

Canonical pricing source
Plan Pricing Charged by Offer type
Digital Essentials
USD 85 monthly

$85 USD Per user, Per month

 Seat · Per user, Per month Standalone · Fixed
Voice Essentials
USD 105 monthly

$105 USD Per user, Per month

 Seat · Per user, Per month Standalone · Fixed
Elite
USD 165 monthly

$165 USD Per user, Per month

 Seat · Per user, Per month Standalone · Fixed
Industry Experience Clouds Highlighted
USD 225 monthly

$225 USD Per user, Per month

 Seat · Per user, Per month Standalone · Fixed

What each plan includes

Feature names follow Talkdesk’s own pricing page. Check the wording before treating features from different vendors as like-for-like.

Digital Essentials

Key features

CXA Digital Engagement (Email, Chat, SMS, Social Messaging)
Included
Studio & Routing
Included
Connections
Included
API Access
Included
Real-time Dashboards (Live)
Included
Guardian
Included

Voice Essentials

Key features

CXA Voice Engagement
Included
Speech Recognition
Included
Voicemail Transcription
Included
Studio & Routing
Included
Business Intelligence (Explore)
Included
API Access
Included

Elite

Everything in essentials, plus

Custom Reporting with Live and Explore
Included
Screen Recording
Included
Performance Management
Included
Workforce Management
Included
Automated Notifications
Included

Industry Experience Clouds

All Elite edition capabilities, plus

Financial Services
Included
Insurance
Included
Healthcare & Life Sciences
Included
Retail & Consumer Goods
Included
Travel & Hospitality
Included
Utilities
Included
Commercial & Residential Services
Included
Government (custom-priced)
Included

How pricing changed

Each date shows when a public price was observed, not when it took effect. Archived captures may reflect the region or currency served at the time, so a currency change is not necessarily a price increase.

Observed Plans and prices Source wording Source
  • Digital Essentials: USD 85 monthly
  • Voice Essentials: USD 105 monthly
  • Elite: USD 165 monthly
  • Industry Experience Clouds: USD 225 monthly
  • $85 USD Per user, Per month
  • $105 USD Per user, Per month
  • $165 USD Per user, Per month
  • $225 USD Per user, Per month
Official pricing page
  • Digital Essentials: USD 85 monthly
  • Voice Essentials: USD 105 monthly
  • Elite: USD 165 monthly
  • Industry Experience Clouds: USD 225 monthly
  • $85 USD per user, per month
  • $105 USD per user, per month
  • $165 USD per user, per month
  • $225 USD per user, per month
Official pricing page

Compare with alternatives