Coval vs LiveChat

See how their public offers line up before you choose your own position. Prices stay in the currency, billing schedule, and charged unit each vendor publishes.

Coval

See full pricing history

USD · US · source: www.coval.ai

Plan	Pricing	Charged by	Offer type
Starter	USD 100 monthly $ 100 /mo Billed monthly	Flat · /mo Billed monthly	Standalone · Fixed
Growth Highlighted	USD 500 monthly $ 500 /mo Billed monthly	Flat · /mo Billed monthly	Standalone · Fixed
Enterprise	USD 4500 / month with annual commitment Custom Starting at $4,500/month	Flat · /month	Standalone · Starting at

LiveChat

See full pricing history

USD · US · source: www.livechat.com

Plan	Pricing	Charged by	Offer type
Starter	USD 25 monthly · USD 19 / month with annual commitment $ 19 /mo per person billed annually. Price / month (billed monthly) $25	Seat · per person	Standalone · Fixed
Team	USD 59 monthly · USD 49 / month with annual commitment $ 49 /mo per person billed annually. Price / month (billed monthly) $59 per person	Seat · per person	Standalone · Fixed
Business	USD 89 monthly · USD 79 / month with annual commitment $ 79 /mo per person billed annually. Price / month (billed monthly) $89 per person	Seat · per person	Standalone · Fixed
Enterprise	Contact sales Let's talk. Request a call	Seat	Standalone · Contact sales

What each plan includes

Feature names follow each vendor’s own pricing page, so verify the wording before treating them as exact equivalents.

Coval

Starter

Usage Limits Simulation minutes / mo: 100

Limited
Usage Limits Monitored calls / mo: 1,000

Limited
Usage Limits Trace retention: 30 days

Limited
Usage Limits Concurrent simulations: 5

Limited
Usage Limits Projects: 1

Limited
Usage Limits Seats: Unlimited

Included
Usage Limits Overage per simulation minute: $0.40 / min

Included
Usage Limits Overage per monitoring minute: $0.10 / min

Included
Models & Intelligence Test scenario library: Industry starter packs

Included
Models & Intelligence Voice models: Basic

Included
Models & Intelligence Metrics per call: 10

Limited
Models & Intelligence Persona library: 10

Limited
Developer Surface Webhooks: 5 / project

Limited
Developer Surface Rate limits: 60 req/min

Limited
Security & Compliance SAML SSO: Excluded
Security & Compliance SCIM provisioning: Excluded
Security & Compliance Role-based access control: Basic

Limited
Security & Compliance Audit logs: Excluded
Security & Compliance IP allowlisting: Excluded
Security & Compliance Data residency: Excluded
Support & Success Onboarding: Self-serve

Included
Support & Success Support channel: Community + email

Included
Support & Success SLA: Excluded
Support & Success Regular progress calls + Quarterly business review: Excluded
Billing & Terms Annual discount: 20% off

Included

Growth

Usage Limits Simulation minutes / mo: 1,000

Limited
Usage Limits Monitored calls / mo: 10,000

Limited
Usage Limits Trace retention: 90 days

Limited
Usage Limits Concurrent simulations: 25

Limited
Usage Limits Projects: 5

Limited
Usage Limits Seats: Unlimited

Included
Usage Limits Overage per simulation minute: $0.25 / min

Included
Usage Limits Overage per monitoring minute: $0.05 / min

Included
Models & Intelligence Test scenario library: Starter packs + custom

Included
Models & Intelligence Voice models: Advanced

Included
Models & Intelligence Metrics per call: Unlimited

Included
Models & Intelligence Persona library: 50

Limited
Developer Surface Webhooks: Unlimited

Included
Developer Surface Rate limits: 300 req/min

Limited
Security & Compliance SAML SSO: Excluded
Security & Compliance SCIM provisioning: Excluded
Security & Compliance Role-based access control: Standard

Included
Security & Compliance Audit logs: 30 days

Limited
Security & Compliance IP allowlisting: Excluded
Security & Compliance Data residency: Excluded
Support & Success Onboarding: Kickoff call

Included
Support & Success Support channel: Priority email + shared Slack

Included
Support & Success SLA: Excluded
Support & Success Regular progress calls + Quarterly business review: Excluded
Billing & Terms Annual discount: 20% off

Included

Enterprise

Usage Limits Simulation minutes / mo: Custom

Included
Usage Limits Monitored calls / mo: Custom

Included
Usage Limits Trace retention: Custom

Included
Usage Limits Concurrent simulations: Custom

Included
Usage Limits Projects: Unlimited

Included
Usage Limits Seats: Unlimited

Included
Usage Limits Overage per simulation minute: Negotiated

Included
Usage Limits Overage per monitoring minute: Negotiated

Included
Models & Intelligence Test scenario library: Built with Coval team

Included
Models & Intelligence Voice models: Custom / BYO

Included
Models & Intelligence Metrics per call: Unlimited + fine-tuned

Included
Models & Intelligence Persona library: Custom

Included
Developer Surface Webhooks: Unlimited

Included
Developer Surface Rate limits: Custom

Included
Security & Compliance SAML SSO: Included
Security & Compliance SCIM provisioning: Included
Security & Compliance Role-based access control: Custom

Included
Security & Compliance Audit logs: Custom retention

Included
Security & Compliance IP allowlisting: Included
Security & Compliance Data residency: Included
Security & Compliance DPA and custom security reviews: Included
Security & Compliance Private / VPC: Included
Security & Compliance BYO storage: Included
Security & Compliance White-label report: Included
Support & Success Onboarding: White-glove + named engineer

Included
Support & Success Support channel: Dedicated Slack + named engineer

Included
Support & Success SLA: Custom (up to 99.99%)

Included
Support & Success Regular progress calls + Quarterly business review: Included

LiveChat

Starter

Key features Text Intelligence: Included
Key features Traffic tracking: up to 100 visitors

Limited
Key features Recurring campaigns: 1 campaign

Limited
Key features Chat history: 60-day

Limited
Key features Widget customization: Basic widget customization

Limited
Key features 24/7/365 Support: Included
Key features Users: 1 user

Limited
Text Intelligence Reply suggestions: 3 sources

Limited

Team

Key features Text Intelligence: Included
Key features Traffic tracking: up to 400 visitors

Limited
Key features Campaigns: Unlimited campaigns

Included
Key features Chat history: Unlimited chat history

Included
Key features Widget customization: Full widget customization

Included
Key features Basic reporting: Included
Key features Users: Unlimited users

Limited
Text Intelligence Reply suggestions: 10 sources

Limited

Business

Key features Text Intelligence: Included
Key features Traffic tracking: up to 1000 visitors

Limited
Key features Work scheduler: Included
Key features Staffing prediction: Included
Key features On-demand reporting: Included
Key features Advanced reporting: Included
Key features Agent performance: Included
Key features SMS and Apple Messages for Business: Included
Text Intelligence Reply suggestions: 10 sources

Limited
Key features Users: Unlimited users

Limited

Enterprise

Key features Text Intelligence: Included
Key features Traffic tracking: Customize tracking limit

Included
Key features Support from Product Expert: Included
Key features Dedicated onboarding: Included
Key features White label chat widget: Included
Key features Software engineer support: Included
Key features Single Sign-on (SSO): Included
Key features HIPAA Compliance: Included
Key features Alternative payment terms: Included
Key features Professional services: Included
Key features Service level agreements (SLAs): Included

How their prices changed

Each date shows when a public price was observed, not when it took effect. An archived region or currency can differ, so a currency change is not necessarily a price increase.

Coval

September 21, 2026
Official pricing page
- Starter: USD 100 monthly
- Growth: USD 500 monthly
- Enterprise: USD 4500 / month with annual commitment
August 27, 2026
Official pricing page
- Starter — monthly: USD 100 monthly · USD 80 / month with annual commitment
- Growth — monthly: USD 500 monthly · USD 400 / month with annual commitment

LiveChat

September 21, 2026
Official pricing page
- Starter: USD 25 monthly · USD 19 / month with annual commitment
- Team: USD 59 monthly · USD 49 / month with annual commitment
- Business: USD 89 monthly · USD 79 / month with annual commitment
- Enterprise: Contact sales
August 27, 2026
Official pricing page
- Starter: USD 19 monthly
- Team: USD 49 monthly
- Enterprise: Contact sales